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Small businesses: How easily can your customers find and interact with you through their mobile devices? Four questions to consider.
Data analytics tools aren't just a luxury for large corporations. These three tools are specifically tailored to small businesses, and can remove some headaches from your customer service strategy.
By using self-service tools, SMBs can both increase customer satisfaction and optimize employees' time. Here are some ideas for getting started.
Every business needs rational policies, but they also want to live by the motto "the customer is always right." Here's how to balance the two.
Customer communication is the crux of different strategies for customer retention and to win back business from those who have left.
A handwritten thank-you note not only conveys gratitude to your customers, but also leaves a lasting impression and helps build a thoughtful relationship.