Employee time tracking can make the difference between profit and loss and productivity and inefficiency in your business. With 31 percent of employees now reporting that they work off-site four to five days a week, according to research from Gallup, it can be challenging for business owners to understand which tasks are profitable and which are too time-consuming or simply not worth doing. Unless employees voice concern about a process, it’s hard to know whether their time is being spent in the most efficient way.
Delivering work on time is one measure of efficiency, but how long did the task actually take? Was it more or less than what was originally anticipated? Is there technology available that could improve efficiency and effectiveness?
These are all questions that business owners should ask in an effort to account for their employees’ time and help improve overall productivity and output. Here are some of the key metrics and tools that business owners can use to better understand where their employees’ time is going:
Identify Time Spent on Client Work
Are employees actually spending more time on client work than was budgeted? Measuring exactly how many hours a day employees spend on billable work is made easier with web-based programs for employee time tracking. Simple programs like Toggl allow employees to start and stop timers as they work on various projects or tasks throughout the day. Maybe you didn’t realize that proposals took five hours to develop, rather than two.
Tracking time spent on client projects helps ensure accurate billing and improves future cost estimates, explains Rahul Alim of Custom Creatives digital marketing agency. “We review projects before, during and after to ensure we are on par to meet our targets,” says Alim. Tracking time helps the firm understand where to focus its attention to improve accuracy and client satisfaction.
Streamline Processes and Boost Productivity
For employees conducting work outside an office, a program like Service Autopilot provides a way for employees to receive work orders on their mobile devices, eliminating the need to return to the office to pick up the next service address. Employees can also report on their various tasks throughout the day, such as stocking the truck, traveling to the client’s location, etc. This helps identify how much time is lost to travel.
Discerning how long an employee spends on a particular task can give you a sense of what they’re best at and what they might require more training on. It’s a win-win for the employee and employer to identify professional development opportunities and work toward streamlining tasks to save everyone time.
Becoming better informed about how your employees’ time is being spent is the first step toward improving efficiency, effectiveness and profitability.
Knowing how to engage staff members and focus on employee retention will become even more important as the economy continues to improve.
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