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Online Returns

If you ordered through staples.com® or by phone, you can request a return for full refund at no charge. View our full Return Policy for more information on returnable items.


Return an item

If you are not 100% satisfied with your purchase you can return your item for free.

Returns, Exchanges & Refunds FAQs

If you're not 100% satisfied with your Staples® purchase, you can return it for any reason at no charge.

Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
Office Supplies
Any office supply at any time.

Software
Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.

Technology and Business Machines
Technology and business machines - such as computers, digital cameras, printers and tablets - may only be returned within 14 days of the date of receipt.

AppleCare+
Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 30 days to receive a full refund. Staples cannot cancel AppleCare+ for customers who purchased the AppleCare elsewhere. All requests to cancel AppleCare+ beyond 30 days must be directed to Apple to receive a pro-rated refund.

Furniture
Furniture may only be returned within 14 days of the date of receipt. Furniture to be returned must be disassembled and safe for shipping. Custom-ordered and custom-assembled furniture is only returnable if it's defective when you receive it.

Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges may be returned at any time for a full refund.

Gift/Prepaid Cards
Gift, Prepaid and phone cards are nonrefundable and nonreturnable. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
Returns are quick and easy through the online return center, simply click Return an Item above or navigate to My Orders.
To initiate a return, you can click the return link in your confirmation email or follow the instructions below.

Registered users:
 1. Login to Staples.com
 2. Navigate to My Orders through the My Account drop down in the header
 3. Click Return an item for the order containing the item you wish to return
 4. Select your item then click Continue
     a. Click the box next to the item
    b. Indicate your reason for return using the dropdown
     c. Provide answers for any additional questions
    d. Add any optional comments as needed
 5. Verify your pick-up address and contact email then click Submit
 6. Return instructions will be sent via email along with a confirmation of your return

Guest users:
 1. Navigate to My Orders through the My Account drop down in the header
 2. Enter your order number and delivery zip code for your order
    a. For orders picked up at the store, use the store’s zip code
 3. Click Return an item
 4. Select your item then click Continue
    a. Click the box next to the item
    b. Indicate your reason for return using the dropdown
     c. Provide answers for any additional questions
     d. Add any optional comments as needed
 5. Provide your pick-up address and contact email then click Submit
 6. Return instructions will be sent via email along with a confirmation of your return

Depending on your location and the item you want to return, we will either send you a return label via email with return shipping instructions or arrange to pick up your item.
If your item will be picked up, we'll arrange to do so between the hours of 9:00 am and 5:00 pm, Monday through Friday, excluding holidays. Please have your item ready for pickup as early as the next business day after the return request has been generated. Pick up times may vary based on courier and location of product. If your return has not been picked up within five business days, please notify us as soon as possible.
You will receive credit for the returned item when the product is received at the warehouse.
If it was an online order, you can look it up in the My Orders section and submit you return online.

If you're returning your item to the same store at which you made the purchase, and you have the credit or debit card you used to make the purchase, we can look up your receipt.

If you no longer have your receipt and we cannot locate your transaction information, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. A valid government identification is required for all returns made without a receipt.

We carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right to deny any return.
If you don't have a receipt, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. A valid government identification is required for all returns made without a receipt.

We carefully monitor returns and in some cases returns made with or without a receipt may be refused. Staples reserves the right to deny any return.

Note: Any refund granted will go to the buyer's payment method.
Staples stores do not offer pickup service. Store purchases must be returned to a store.
Drivers cannot accept items for pickup unless they have your return paperwork; this ensures that you receive credit for the items you return
The coupon is forfeited at the time of use. If you return any of the items on an order, the value of the coupons used may be proportionally distributed to all items purchased. You'll be refunded the amount you paid (i.e., the original as-sold price less the prorated coupon discount) and will not be able to reuse the coupon
Not to worry; as long as the original reward has not expired, you won't lose your rewards earnings. If you need to complete a full order return or specific item return, the check amount, which was prorated against the returned item, will be sent back to you in the form of a refund coupon. This coupon may be used for a future order with Staples.
Unfortunately, if you return an item to Staples, you won't be able to keep the points you earned when you purchased that item.
Yes, you can. If you need to return an item that came from one of our trusted suppliers, you can simply send it back or bring it to your nearest Staples store, no matter where it came from.

Refunds

For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank-issued gift card), check and Staples gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.

If you paid:
  • In a store with cash, debit card or a check, and you have your receipt, we'll refund your purchase with cash
  • In a store using a debit card, and if the card and PIN code are present during the refund, we'll credit the account used for payment
  • In a store or through staples.com and used a credit card, we'll credit the account used for payment
  • With cash, check or by debit card but do not have your debit card, and your purchase exceeded $500 pretax, your money will be refunded in the form of a corporate check
Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.
Refunds will be issued for each method of payment within the following timeframes
when we receive the product back to at the warehouse:


  • Major and prepaid credit cards: 3-5 days
  • Staples credit accounts: 3-5 business days
  • Gift cards: Via email within 72 business hours and via postal mail within 7-10 business days
  • Check: Via postal mail within 7-10 business days
  • Refund coupon: Via email/fax within 72 business hours and via postal mail within 7-10 days

Exchanges

Simply return the item online to receive a refund and place a new order for the item you meant to buy.
Yes. Go to My Orders - find the order with the item you'd like to return and select Return an Item then select damaged or defective as your return reason. You will be asked if you'd like to receive a replacement product sent to you at no cost.

Need help?

Live Chat Call Customer Support 1 (800) STAPLES

Refund Summary

Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.

Return anytime

These items may be returned at any time for a full refund.
  • Office supplies

  • Unopened boxed software

  • Unused ink and toner cartridges

Return within 14 days

These items can be returned within 14 days of the date on the receipt for a full refund.
  • Ready-to-assemble furniture

  • Technology and business machines

Missing or broken items

These items may be returned for a full refund only if they are defective or have missing pieces.
  • Custom furniture

  • Custom-assembled furniture

Not returnable

These items cannot be returned.
  • Expired ink and toner

  • Prepaid gift cards

  • Downloadable software

  • Open boxed software (exchange only for the same title version)
See our full Return Policy.
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