Item #: 775992 | Model #: 9780399152337
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15.79
15.79
https://www.staples-3p.com/s7/is/image/Staples/s0278006
09780399152337
Baker & Taylor
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Product Description

Offers advice on developing solutions that avoid blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.

ISBN: 9780399152337
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