Why is the order history on my website account different than my credit card statement?
When you place an online order with Staples via the Internet, your actual order that is shipped to you may be slightly different than what was ordered initially. (For example, an item that you ordered may be temporarily out of stock, and the rest of the order was shipped without it). The packing slip that is sent with your order is an accurate record of what was shipped and what was billed to you.
If you need additional information, go to the Customer Service section. You can select "Order History/Packing Slips", and give us some details on what information you need. We can send you information via email, confirm information over the phone, and/or send you replacement packing slips via fax for any delivery order that is placed with Staples.