Staples® CEO Update | Staples®
Staples delivery truck

Our continued plans for high-demand products and putting your and our employees’ health and safety first.

Dear Valued Staples Customer,

We are continuously monitoring (as we know you are) the latest news and guidelines from the CDC as well as local, state and federal officials. As certain states have eased restrictions, and many of us prepare or are beginning to return to work, I want to provide you with an update on the measures Staples is continuing to take to support you, our customers and our employees.

Product availability of high-demand items
All customer needs are important to us, so we are continuing to work tirelessly with our suppliers to replenish high-demand items like hand sanitizers, masks, gloves and disinfectants.

As we continue to work closely with our manufacturing partners, we are receiving additional product and expect this to increase each month through the remainder of the year.

To help with this situation, we continue to:

  • Work closely with our key suppliers to secure existing products, including high-demand items.
  • Responsibly source quality products to support a clean and healthy workspace, including new and innovative items that may have the same function in a different form, name, package or content.
  • Limit the order quantity of select items so we can fulfill more customer orders and work to match supply and demand, one step at a time.

Our teams are working around the clock to closely monitor supply and ensure that our sites are continually refreshed to reflect accurate product status. You will note select products may still have quantity limits, some may continue to be out of stock and some may be obtained through backorder. Most categories are in stock and available to purchase. I continue to meet with our teams daily to push for more and better.

Delivery order safety
Our drivers continue to take extra precautionary measures at all points in the delivery process and we’re making every effort to get you the supplies you need, when you need them, by:

  • Continuing to provide free delivery on most orders with no minimum order size requirement. We ask that you consolidate your orders when possible, to help us meet the needs of the maximum number of customers. Less boxes and less deliveries help the environment too!
  • Establishing new safety measures for our drivers, including arming them with sanitizer and no longer requiring customers to sign for deliveries.
  • Complying with all customer requests to change normal delivery routines and drop-off locations.

Retail stores
In addition to the social distancing and safety protocols announced in March (such as enhanced and more frequent cleaning), we have introduced additional measures to help support a healthy and safe environment for all:

  • Face coverings are now required for all associates, and as of July 27, customers, to enter our stores unless exempted due to age or a medical condition.
  • Register shields have been installed in all stores.
  • A mandatory wellness check has been instituted for every associate at the beginning of their shift.
  • We’re continuing curbside pickup so customers don’t have to enter our stores if they prefer not to. Available in most locations.
  • Our first open hour on Monday and Friday is for seniors and customers with underlying health issues. Your local store hours can be found here.

Pricing update
I want to reassure you that it is Staples’ policy not to raise prices on essential needs during health crises. We continue to be committed to keeping our prices where they were before this global pandemic and are partnering with our suppliers to provide you with the best prices possible. On occasion, we are buying more expensive items, but we are reselling them at standard margins.

Our commitment to you
The COVID-19 pandemic has been difficult in many ways. In these complicated times, Staples is committed to supporting you in every way possible, because buying, selling and delivering the great products you need is our one and only job. Our dedicated team is passionate to meet your needs completely, professionally and safely.

As we go forward, please know that we will continue to update protocols and policies as the changing situation requires, and we will keep you well informed.

Our best,
Sandy Douglas
Chief Executive Officer, Staples, Inc.