Our updated plans for high demand products and putting your and our employees’ health and safety first.
Dear Valued Staples Customer,
We are continuously monitoring (as we know you are) the latest news and guidelines from the CDC as well as local, state and federal officials. As states begin to ease restrictions, and we all prepare for the safe return to work, I want to provide you with an update on the measures Staples is taking to support you, our customers, and our employees.
Product availability of high demand items
All customer needs are important to us, so we are working tirelessly with our suppliers to replenish high demand items like hand sanitizer, masks, gloves and disinfectants.
Beginning in late May, we are receiving additional product and expect this to increase each month through the year as we work closely with our manufacturer partners.
To help with this situation, we are:
Our teams are working around the clock to closely monitor supply and ensure that our sites are continually refreshed to reflect accurate product status. You will note select products may now have quantity limits, some may still be out of stock, and some may be obtained through backorder. Most other categories are in stock and available to purchase. I meet with our teams on a daily basis to push for more and better, and they are doing a great job managing it, but at times it’s very challenging.
Delivery order safety
Our drivers continue to take extra precautionary measures at all points in the delivery process, and we’re making every effort to get you the supplies you need, when you need them, by:
In addition to the social distancing and safety protocols announced in March (such as enhanced and more frequent cleaning), we have introduced additional measures to help support a healthy and safe environment for all:
Additionally, we’re continuing to offer a series of complimentary Print & Marketing services to help support individuals and businesses during this time of transition and change.
I want to reassure you that it is Staples’ policy not to raise prices on essential needs during health crises. We continue to be committed to keeping our prices where they were before this global pandemic and are partnering with our suppliers to provide you with the best prices possible. On occasion, we are buying more expensive new items, but we are reselling them at standard margins.
The Coronavirus (COVID-19) pandemic has been really difficult in many ways. In these complicated times, Staples is committed to supporting you in every way possible, because buying, selling and delivering the great products you need is our one and only job. Our dedicated team is really passionate to meet your needs completely, professionally and safely.
As we go forward, please know that we will continue to update protocols and policies as the changing situation requires, and we will keep you well informed.
Chief Executive Officer, Staples, Inc.