WET PHONE?
WE CAN HELP

Give us 30 minutes. If we can’t bring your favorite device back to life, you don’t pay.

The damage is done. Now what?

Sticking your phone in a bowl of rice is NOT the answer.

  • Shut off your device
    1

    Shut off your device

    This will help prevent a short circuit.

  • Don’t plug it in.
    2

    Don’t plug it in.

    Water and electricity don’t mix.

  • Bring it to your local store ASAP!
    3

    Bring it to your local store ASAP!

    We’ll use our in-store TekDry® water removal machine.

The benefits of TekDry® In-Store Service

When it comes to saving your favorite device, you want technology you can count on.

Wet Phone
  • Protects the surface

    The water removal process causes no cosmetic damage whatsoever.

  • Keeps it in one piece

    We will not have to take your device apart to save it.

  • Uses safe materials

    You can feel good knowing the process does not use chemicals.

  • Preserves data

    If the process is successful, your data will be exactly as it was.

  • Stays cool

    The TekDry machine uses a safe, low temperature so there will be no overheating.

  • Saves money

    Saves you the cost of a deductible or a new phone.

See how water damage recovery methods compare.

Device in a bowl of rice

After 48 hours only 13% of liquid removed

13%

Device dried out in air

After 48 hours only 15% of liquid removed

15%

Device dried out with TEKDRYmachine

In just 30 minutes 100% of liquid removed

100%

Why choose Staples?

  • Convenient Locations

    Convenient Locations

    There’s a Staples store near you. Use our Store Locator to find your local Staples store.

  • Risk-Free Pricing

    Risk-Free Pricing

    If it doesn’t work you don’t pay!

  • Fast Turnaround Times

    Fast Turnaround Times

    In-store repairs are typically done in 30 minutes while you wait.

Find your local Staples store.

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        TekDry® technology works on more than just phones.

        • SMALL DEVICES

          $39.99
          • Key fobs
          • e-Cigarettes
          • Remote controls
          • Flash drives
        • MEDIUM DEVICES

          $69.99
          • Smartphones
          • Tablets
          • Cameras
          • Camcorders
          • Wearable technology
        • *LARGE DEVICES

          $99.99
          • Laptops
          • Game systems
          • Remote controls
          • DVD/Blu-ray players
          *Available in select stores

        Frequently Asked Questions

        • What types of repairs does Staples perform?

          Staples repairs broken screens and can recover wet devices. Apple® phones can be repaired in store and on demand through SquareTrade Go. Samsung and other brands can be repaired through mail-in service and on demand through SquareTrade Go. Tablet repairs are mail-in only. Wet phones can be serviced in store only with our TekDry® machines.

        • How long does a repair take?

          In-store repairs are typically performed the same day. Mail-in repairs can take up to 7-10 days.

        • What types of wet devices can be recovered?

          Any device that fits in the TekDry machine can be attempted to recover! We service key fobs, cell phones and laptops. It’s quick and risk free. Most repairs are completed within 30 minutes and if it doesn’t work, you don’t pay. Shut off your device. Don’t plug it in. Bring it to Staples TekDry machine ASAP! Do not waste time with rice! Rice will not save your phone.

        • I dropped my phone in the ocean. What are my chances to save it?

          If your device is submerged in salt water, rinse it with cold water. Salt will begin to corrode your phone immediately. Shut off your device. Don’t plug it in. Bring it to Staples TekDry machine ASAP! Do not waste time with rice! Rice will not save your phone.

        • What should I do if I dropped my phone in water?

          Shut off your device. Don’t plug it in. Bring it to Staples TekDry machine ASAP! Do not waste time with rice! Rice will not save your phone.

        • Why should I repair my device at Staples?

          Staples is convenient (find us near you), reliable (grade A+ parts, limited 1 year warranty, trained techs), and quick (typical repair takes 30 minutes in store).

        • Does the repair come with a warranty?

          Our parts all come with a 1-year limited warranty covering phones with any defects. We are not responsible for accidental damage done to a device after a repair. Water damage occurring will also void the warranty on the repair.

        • What is the value of repairing my device at Staples?

          Example New Phone Cost to Repair at Staples Trade In Value of Flawless-Condition Phone Trade-In Value of Damaged-Condition Phone
          iPhone 6s $549.00 $149.99 $205.00 $75.00

          Repair your iPhone at Staples for approximately 25% of the cost of a new one.

          You save 75%!

          Repair your phone to Flawless Condition to increase trade-in value by $130.

        • How do I know if I need to replace my battery?

          After about 300 charge cycles or 1 year of use, the battery only retains about 80% of its charge.

        • Will I need to provide my passcode?

          For full testing on your repaired device, we will need your passcode. If you do not want to provide your passcode, you can accept partial testing.

        • What else can I do to protect my phone?

          Protect your screen with Liquid Armour – a liquid product that provides scratch resistance for up to 1 year. Other screen protectors are hard to apply, you can never get rid of EVERY bubble, and some of them degrade the image quality. Liquid Armour is invisible, plus equivalent to 9H hardness – which by the way - is right below Diamonds at 10H! Plus, we’ll apply it for you in store. Buy a strong phone case to protect your frame. Backup your data often to the cloud, your computer, or an external hard drive.

        • My phone is still in contract. Should I come to Staples for my repair?

          If your phone is under contract, you should contact your warranty provider for repair as Staples is not an authorized repair center. Opening the device will void your warranty.

        • What happens if I have an issue with my phone after I get it repaired?

          We will work with you to remedy the situation with no additional cost as long as it is within the 30 day return period or 1-year limited warranty period. Our Parts all come with a 1-year limited warranty covering phones with any defects. We are not responsible for accidental damage done to a device after a repair. Water damage occurring will also void the warranty on the repair.