Item #: 1154822 | Model #: 9780814431832
The Customer Service Survival Kit
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The Customer Service Survival Kit

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Product Details
  • Author Name: Richard S. Gallagher
  • No of Pages: 208 Pages
  • Publisher: AMACOM
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16.19
16.19
https://www.staples-3p.com/s7/is/image/Staples/m001219774
09780814431832
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The Customer Service Survival Kit
Product Description
The Customer Service Survival Kit by Richard S. Gallagher - Learn to turn volatile scenarios into calm and productive customer experience

The Customer Service Survival Kit by Richard helps readers to use right words for volatile scenarios to turn them into calm and productive customer experience. It contains problem-solving tools to overcome the fear of intimidation.

  • Author Name: Richard S. Gallagher
  • No of Pages: 208 Pages
  • Publisher: AMACOM
  • Publishing Date: March 20, 2013
  • Language: English
  • ISBN -10: 0814431836
  • ISBN -13: 978-0814431832
Specifications
Author Name Richard S. Gallagher
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