Tech trade-in

Trade in your gently used devices in store or online. We’ll tell you what your device is worth and you can exchange it for a Staples® eCash Card, good towards anything you might need.

Two ways to trade in.

Cell phones

Trade in at Staples

  1. Bring it in. We’ll inspect your device.


  2. Get a quote. Find out how much your device is worth.

  3. Get paid. You’ll receive a Staples eCash Card in the amount of your trade value.
Find a store
package on conveyor

Trade in online

  1. Get a quote. Find out how much your device is worth.


  2. Send it in. We’ll provide you a free shipping label.

  3. Get paid. You’ll receive a Staples eCash Card in the amount of your trade value.
Get started

Eligible devices for in-store and online trade-in include smartphones, tablets, and laptops.

Frequently asked questions.

What is the Staples® Tech Trade-In Program?

The Staples Tech Trade-In Program is an easy way to get paid for your gently used tech products.
• To trade in your devices in store, please visit https://stores.staples.com.
• To trade in your devices online, please visit https://tradein.staples.com.
To participate in our Tech Trade-In Program you must be at least 18 years of age with a valid government-issued photo ID.

What can I trade in?

Eligible devices for in-store and online trade in include laptops, tablets and smartphones. We do not accept all brands and models of these items, as trade-in values are all dependent on market demand and value for the various device types. Visit https://tradein.staples.com to find out which brands and models are accepted. Generally speaking, the newer the device and the more popular the device was when launched, the higher the potential value you can earn.

How much can I get for my stuff?

The age, condition and accessories included will affect the trade-in value of your items. Use our estimator at https://tradein.staples.com to find out how much your items are worth.

How do I get started and what is the process like?

Our process ensures a smooth transition between trading in your tech item and receiving a Staples® eCash Card.

If trading in store, visit https://stores.staples.com to find the store nearest you.
• When you visit a store, bring your device and speak to an associate.
• He or she will inspect your device and provide you with a quote.
• If you choose to accept the trade-in amount, you will receive a Staples® eCash Card, good to use on anything in store and online.

If trading in online, visit https://tradein.staples.com.
• First, select the device you wish to trade in, answer a few simple questions about its condition and enter your contact information.
• If you choose to accept the trade-in amount, you will receive a quote and a shipping label so you can ship it to us at no cost to you.
• Once your device is received, you will be issued and mailed a Staples eCash Card in the amount of your quote, good to use on anything in store and online.

Which stores participate in the Staples® Tech Trade-in Program?

Most Staples stores in the U.S. accept tech trade-in items. To find the closest store that participates in our tech trade-in program, use our store locator at https://stores.staples.com.

What is the difference between trading in at a Staples® store or on staples.com®?

Trading in at participating Staples store locations allows you to receive a Staples® eCash Card instantly once your tech item has been evaluated and accepted.

To trade in your devices online you will have to ship us your items at no cost to you. Once your item has been accepted, we will email you a Staples eCash Card in the amount of your trade-in to use on anything in store and online.

Can I trade in more than one device?

Currently, our site limits you to one device per transaction, but you can certainly process multiple transactions one after the other. If you have at least 10 of the same device that you are looking to sell, please contact us here and list the following information:

• Number of devices you’re looking to trade in
• Carrier of each device
• Model name of each device
• Condition of each device

You may also detail your devices in a spreadsheet and include it in your email. One of our team members will respond to you within two business days on next steps.

Note: If you have a wide variety of mobile phones in quantities less than 10 devices each, it is best to trade in through https://tradein.staples.com.

Can I trade in my device if it’s broken or the screen is cracked?

Yes! You’d be surprised how much money you get for a device even if it’s damaged. Just be sure to accurately mark the condition of your device.

What do I need to do to prepare my device for trade in?

Please follow the checklist below when trading in online so that we can inspect your device and process your Staples® eCash Card quickly:

Unlock your device (i.e. Find My iPhone/iPad or a passcode)
If you’re trading in an iPhone® or iPad®, please make sure to unlock the passcode, as well as turn off the Activation Lock (“Find My iPhone/iPad”). For any device that is not an Apple® product, please make sure your protection lock is deactivated.

Clear your account with your carrier
Before mailing your device, your account with your carrier should be deactivated and any remaining balance due on the account should have been paid. This way, when we inspect your device you can get paid faster.

Remove your SIM card
If you would like to keep your SIM card, please remove it before sending us your device. If you don’t remove your SIM card, it will be destroyed upon receipt to protect your privacy.

Save your data
To protect your privacy, we’ll wipe the data as soon as we receive your device. Make sure you back up any data on your device prior to shipping it out.

Make a note of your device’s IMEI or serial number
This is not required, but it’s always good for your own reference as proof of ownership in case, for example, you forgot to deactivate your account.

Mail your device before your quote expires
Quotes expire 30 days after your order date, so we should receive your device before that expiration date.

Make sure to check your email for order updates from us
It’s important that you stay updated on the progress of your trade-in. We’ll email you along the way, such as when we receive your device and when we issue your payment. So please make sure to check your email inbox (and Spam folder just in case).

How long is my quote valid for?

Quotes are valid for 30 days from the day you place your trade-in order. It’s best to mail your device the same day so you can get your Staples® eCash Card as soon as possible.

Can quotes change after you receive and inspect a device?

We inspect your device to make sure that the condition and model match what you described to generate your original quote. A revised quote for your device would only occur if:

• The item we receive is in different condition than indicated
• The device we receive is a different model that is worth less or more than the model indicated
• Find My iPhone is still active on your Apple device
• Your device has an invalid ESN or IMEI

If you receive a revised quote, you’ll have five days to accept or decline the new quote. If you accept the new quote, we will issue your Staples® eCash Card within two business days. If you decline the new quote, we will return your device to you free of charge within two business days.

How can I track the status of my order or ask questions about my trade-in order?

If you have a question about your trade-in order, you can track your order here.

Contact us at:
staplessupport@cloverwireless.com
855-431-3704 (toll free)
Available Monday through Friday, 8 am–7 pm CT

Do I need to send the SIM card with my phone?

A SIM (Subscriber Identity Module) card stores your personal data such as your contacts, phone number, text messages and service-subscriber key, and is interchangeable between GSM devices. You do not have to send in your SIM card — unless you’re selling a MetroPCS phone.

For all other carriers, please remove your SIM card before sending in your device, as we destroy SIM cards upon receipt to protect your private data. On most phones, you can easily remove the SIM card by pulling off the battery cover and sliding the card from the slot or ejecting the SIM tray.

What is an IMEI/MEID/ESN?

An IMEI, MEID or ESN is an Electronic Serial Number. It is a unique identifier used by wireless carriers to connect a phone to an account. An ESN will be considered “bad” if:

• The phone is still active on your wireless carrier account (receiving calls and text messages, etc.)
• The wireless account has an outstanding balance
• The phone has been reported lost or stolen

If we receive your phone with a bad ESN due to an outstanding balance or active account, it will most likely be considered damaged, and you may be offered a revised quote. So please be sure to clear your account with your carrier before mailing us your phone.

If you are unsure about your phone’s ESN, please contact your wireless carrier to find out if it’s clear to be activated by a new user.

Note: Any attempt to sell a lost or stolen phone through Staples is a violation of our Terms and Conditions.

How do I find the model of my phone?

Please visit our detailed trade-in FAQs page for instructions.

How do I turn off Find My iPhone on my device?

Please visit our detailed trade-in FAQs page for instructions.

How do I turn off Find My iPhone remotely in iCloud?

Please visit our detailed trade-in FAQs page for instructions.

How do I wipe the data from my phone?

Please visit our detailed trade-in FAQs page for instructions.

Online: Apple iPhone, iPad and iPod touch devices that use iOS 7 and above need to have “Find My iPhone/iPad/iPod” turned off before trade-in.

Not all products are eligible for trade-in. Trade-in value may vary. Payment is by Staples eCash Card. You are responsible for removing any data from your product before providing the product for evaluation. You will be required to agree to the terms and conditions. The Staples Trade-In Programs are intended for private, noncommercial use. No dealers. Staples reserves the right to refuse any trade-in for any reason. For complete details, see a Customer Specialist in store.

You must be at least 18 years of age with a valid government-issued photo ID. The product must be in good working condition and have an intact serial number. To find an estimate of the product’s worth, click the appropriate product category above. The condition of the product and available documentation and accessories may affect the estimate. Trade-in value may depend on our evaluation of a number of factors, including condition, product age and specifications.

In Store: Your Trade-In value is subject to the make, model and condition of your Trade-In device and presented in the form of a Staples® eCash Card valid at Staples® stores or on staples.com®. You must own the right, title and interest in your device and agree to give up your device freely. You are solely responsible for removing data from your devices, and you acknowledge that your submission of a device for recycling which contains data, is at your sole risk. All trades are final. Once you give up your device for a Staples eCash Card, your device will not be returned to you.

Eligible devices for in-store trade in include laptops, tablets, mobile phones and eReaders. Eligible devices for online trade in include laptops, tablets and mobile phones.

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