Customer Reviews for Crest 3D White Brilliance Toothpaste, Vibrant Peppermint, 0.85 Oz. (92692)

There's nothing more important to us than the safety and satisfaction of our users, so we're truly sorry to hear about this, and we hope you're feeling better. We do extensive quality and safety testing to ensure all ingredients are listed on the package, and that they are safe to use. Because you had this experience, we ask that you please discontinue using it and seek medical attention if you have not done so already. Based on your picture, it could be possible that that toothpaste you're holding up is actually for our Crest 3D White Brilliance Hydrogen Peroxide Teeth Whitening, Anticavity Fluoride Toothpaste. This toothpaste has the exact ingredients as what you have pictured. Our Crest 3D White Brilliance Vibrant Peppermint Teeth Whitening, Anticavity Fluoride Toothpaste, which you wrote your review for, doesn't actually contain Hydrogen Peroxide. Regardless, this isn't something we take lightly, and we'd like to make a detailed report to our Quality and Safety Teams. Please call us at (800) 492-7378.

We're disappointed to hear you didn't see the great whitening results as expected. In some cases stubborn stains may need additional treatment, so we'd be happy to help find the best fit for your smile. So we can assist you, we ask that you give our team a call at (800) 492-7378.

Your health and safety are most important to us, and we're sorry to hear this is happening to you. Our whitening toothpaste undergoes extensive testing and consumer monitors to deliver a high-quality product our consumers will love and trust. However, we understand some flavor oils, surfactants/foaming agents, tartar control agents, and abrasives all have some potential to irritate. While all of our products are safe and effective, some people may not tolerate a particular formulation, and if irritation persists or becomes uncomfortable, discontinue use and consult with your dentist. Your dentist may recommend an alternate version such as a sensitivity product. We're sharing your report with the Safety Team and want to assist further with this experience. Please call us when you can at 1-800-492-7378, M - F, 9 am to 6 pm EST.

We're sorry to hear that you feel this way. We can assure you that a lot of thought goes into our toothpastes. However, we certainly understand that preferences can vary, and we'll be sure to share your feedback with our team. To learn more about the ingredients we use, we suggest searching for our products on the Smart Label website. It also may be helpful to know that all of our Crest Gum Detoxify, Gum & Enamel Repair, and Gum & Sensitivity formulas do not contain colored dyes such as red, blue, and green, so we suggest giving one of these toothpastes a try, if you haven't already. If you'd like any further assistance, please give us a call at (800) 492-7378.

We're so sorry you experienced a reaction when using our Crest 3D White Brilliance toothpaste, Barb. Flavor oils, surfactants/foaming agents, tartar control agents, and abrasives all have some potential to cause irritation. To minimize these effects, don't brush too hard or more than twice a day. While all of our products are safe and effective, some people may not tolerate a particular formulation. Because you've had irritation, we recommend that you discontinue use and consult with your dentist. Our Oral-B Team would like to learn more details of your experience, and will be happy to assist with your ingredient questions. Please give us a call at 1-800-566-7252 from 9AM -- 6PM EST Monday–Friday.

Thank you for sharing that your Crest 3D White Brilliance burst open. Our Crest products are put through many quality checks to ensure they arrive to you in the perfect condition, and we wouldn't expect this to happen. We'd like to look further into this, and would appreciate you giving us a call at (800) 492-7378.

We're so sorry you couldn't use the 3D White Brilliance Whitening Toothpaste! We assure you our ingredients and formulas undergo extensive studies to be safe when used as directed, however, we understand that everybody may not have the same reaction. We want to help with your purchase since you won't be using the toothpaste, and we'll share your comments with our team to see how we can improve the experience of our consumers using Crest 3D White Brilliance Whitening Toothpaste. So that we can discuss your purchase further, please call us Monday through Friday, between 9:00 a.m. to 6:00 p.m. EST, at 1-800-492-7378 for additional assistance.

kknguyen, thanks for your review and bringing this to our attention! We're terribly to hear you had this experience with our toothpaste. We hope your mouth has returned to normal, and if not, recommend reaching out to your dentist. Also, please don't discard this tube yet, as we may need to retrieve it for a closer inspection. Our consumers' health and safety are top priorities, so you can be assured that all ingredients in Crest toothpaste have been rigorously evaluated to meet if not exceed the highest safety standards. To give your comments the attention they deserve and help you, please call us at (800) 492-7378.

Thanks so much for your loyalty to our toothpaste, alon18! We also appreciate your review. Crest is continuously benchmarking the marketplace to stay competitive. As a result of this, sizing, pricing and/or formula may be updated. Market dynamics are always changing, which may impact on our raw materials and/or supply chain, both of which feed into the price per ounce. So that we can help you and gather some more information for our Quality Team, please give us a call at (800) 492-7378.