Customer Reviews for ecobee Smart Video Wired Smart Video Doorbell, Black (EB-CAMSDB-01)
42 reviews
Most helpful positive review
Posted Oct 29, 2023
I LOVE My New Doorbell Camera!
I decided to upgrade from an old doorbell camera I had and WOW, what a difference. The packaging was beautiful and sleek, the install was detailed and easy to follow and the product itself is next level. The camera quality is way better than I expected. I love that this doorbell detects motion and people separately so that I am not getting 1 thousand notifications on...
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VS
Most helpful critical review
Posted Oct 27, 2023
Half Baked Product
The camera seems to be a great piece of hardware, however the app is extremely buggy - it barely functions. The live feed can take 5+seconds to open and occasionally just opens to a black screen with sound, if you click a notification it frequently doesn’t work, it misses people, the app crashes - pretty much as bad as it gets. Strangely it works perfect in HomeKit with...
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Kirby
Reviewed at:
Ecobee
Posted Apr 22, 2025
Ecobee quality. Great installation instructions.
I have been impressed with this Ecobee product. Great integration with the smart thermostats. Phone app works great. High quality device and easy install.
0up votes 0
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Fudge700
Reviewed at:
Ecobee
Posted Feb 14, 2025
Faulty - known issues
I had this product working for a few months and then changed my Wifi password. Apparently it used to be a simple update in the app to then reconnect your doorbell to a new wifi, but that was removed as it wasn't working. The fix is to take the doorbell off, hit reset, then follow a voice prompt menu to reboot or reset the wifi. When I click the reset button, nothing hap...
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0up votes 0
0down votes 0
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EngineerRabb
Reviewed at:
Ecobee
Posted Dec 27, 2024
Sucks, buy something else, or wait for v2 premium
The ecobee door bell has complaints about connectivity and the speed at which video becomes available when opening the app. I passed that off as people having poor setups. I have one of the most over the top home network setups you can have, and video still lags, doesn’t show up on thermostats correctly, and takes 20ish seconds to arrive in app. The doorbell spuriously ...
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0up votes 0
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Marshall 582
Reviewed at:
Ecobee
Posted Dec 8, 2024
Not great
Slow. Someone rings doorbell but is gone before it connects.
Also only films motion activated. Cans scroll time screens like a nest door bell
Also only films motion activated. Cans scroll time screens like a nest door bell
0up votes 0
0down votes 0
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Jdsenter
Reviewed at:
Ecobee
Posted Sep 5, 2024
Great Doorbell Camera's with Premium Thermostat
Got new HVAC system, came with Premium Thermostat, got two Doorbells, both are connected to in-door chime, using individual adapters, one wired to ding, one wired to ding-dong. Doorbell's work great, except when sun light is directly on the camera, homekit shows video, but thermostat and mobile app fail to have live view. Don't understand the need to charge for package ...
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1up votes 1
0down votes 0
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kathleen62
Reviewed at:
Ecobee
Posted Aug 19, 2024
Check compatibility before purchasing
We have an Ecobee thermostat we are very happy with, so we decided to go with the company's smart doorbell when our local government offered financial incentives to increase home security.
I like Ecobee's stylish approach to design and functionality, and believe the camera would be worth the price if it actually worked. On top of the purchase price of almost $300, ...
I like Ecobee's stylish approach to design and functionality, and believe the camera would be worth the price if it actually worked. On top of the purchase price of almost $300, ...
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2up votes 2
0down votes 0
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John727
Reviewed at:
Ecobee
Posted Jun 21, 2024
Easy setup and works great
Setup was easy. It did not work with my very old mechanical chime as I expected so I use the chime function in Homekit to ring through my homepods. I like the snapshot feature and ability to talk and listen through the doorbell which does not require a subscription. Video and sound quality is very good. I already have cameras around my house that
record and store vi...
record and store vi...
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2up votes 2
0down votes 0
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Matthew
Reviewed at:
Ecobee
Posted Jun 11, 2024
Video doorbell and thermostat
Great product video doorbell was second purchase really love the brand quality
0up votes 0
0down votes 0
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Carter
Reviewed at:
Ecobee
Posted May 24, 2024
Good camera that lacks proper HomeKit Support
I was eager to set up this camera, as it was advertised as being compatible with HomeKit. However, I was disappointed to discover that it does not support HKSV.
I have decided to return this camera and invest in one that offers full HomeKit support. It is important to me to have the option for video recording capabilities. What's the point of not being able to recor...
I have decided to return this camera and invest in one that offers full HomeKit support. It is important to me to have the option for video recording capabilities. What's the point of not being able to recor...
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0up votes 0
0down votes 0
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ecoboy
Reviewed at:
Ecobee
Posted Apr 16, 2024
Great product, lack of simple features
Featuring a sleek design and effortless installation process, this product offers convenience with a few areas for improvement. It currently lacks some standard features that users may expect:
Enhanced Do Not Disturb Mode: Incorporating a 'Do Not Disturb' mode would be beneficial, allowing users to silence the main house mechanical doorbell during specific times, whi...
Enhanced Do Not Disturb Mode: Incorporating a 'Do Not Disturb' mode would be beneficial, allowing users to silence the main house mechanical doorbell during specific times, whi...
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0up votes 0
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donrnels
Reviewed at:
Ecobee
Posted Mar 29, 2024
Great Camera
I was using the Nest doorbell camera and I switched to Ecobee. My only problem is that the angled attachment is not angled enough and I cannot see down the walkway to my front door. I had a package stolen from my front door and the camera only caught the person bending over to pick up the package. It did not catch him walking to the door. If the field of view was wi...
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0up votes 0
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M12345
Reviewed at:
Ecobee
Posted Mar 10, 2024
No video recording at all if you don’t pay monthly
You have to pay for a subscription plan to get any type of video recording. Initially, it stated on the website that it would record a 2 min video and keep them for 30 days but after the initial trial period it just records an image, not video. I now noticed that the website is updated. I tried returning it but they wouldn’t accept it after 30 days. There are other door...
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5up votes 5
1down votes 1
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DHix
Reviewed at:
Ecobee
Posted Mar 2, 2024
The BEST video doorbell on the market!
I have had the Google/Nest and the Arlo video doorbell and I’m so glad I made the jump to the Ecobee!! I was using the others with HomeKit through a bridge and it was clumsy at best! The Ecobee Video Doorbell joined right into HomeKit and it was SO EASY to add. It has fantastic, crisp video and its “people” and “package” recognition function are superior! It’s an ...
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0up votes 0
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TRH57
Reviewed at:
Ecobee
Posted Feb 7, 2024
Good First Effort, But Needs Some Work
The Ecobee Smart Video Doorbell is my first video doorbell. Now that I have had it for a few weeks, I can see it is a good first effort, but it needs some work to make it better. It hasn't lived up to the product description in my opinion.
The angle mount is not enough of an angle to center the detection area in the center of the camera view. It needs more of an angl...
The angle mount is not enough of an angle to center the detection area in the center of the camera view. It needs more of an angl...
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1up votes 1
0down votes 0
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DonnieG6
Reviewed at:
Ecobee
Posted Feb 6, 2024
Home Kit Secure Video
Would’ve bought this for all of my houses if it had supported Home Kit Sexure Video. Missing a huge opportunity here instead opting for your own Ecobee subscription.
0up votes 0
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Barbie1525
Reviewed at:
Ecobee
Posted Feb 2, 2024
When it works it is great
I have had this door bell for less than 3 weeks and it is great - when it works. It randomly disconnects (3 times) from the WiFi and requires that you open it up and reset it. Very annoying spend of time and since it is cold it makes it even worse.
2up votes 2
0down votes 0
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Banjaxster53
Reviewed at:
Ecobee
Posted Jan 30, 2024
WORKS GREAT
Im happy with it and it was easy to setup
very good quality
very good quality
0up votes 0
0down votes 0
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kinna98
Reviewed at:
Ecobee
Posted Jan 26, 2024
Meh. Too much trouble to replace
I set up the Ecobee Doorbell but despite troubleshooting and tech support's script readings, could not get the existing bell to ring whenever ecobee doorbell is rung.
The video on the thermostat is a nice feature. Having a ~5+ sec delay between pressing "talk" and having the video feed go live is not.
The thing I did not realize was just how subpar the exp...
The video on the thermostat is a nice feature. Having a ~5+ sec delay between pressing "talk" and having the video feed go live is not.
The thing I did not realize was just how subpar the exp...
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3up votes 3
0down votes 0
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Tim44
Reviewed at:
Ecobee
Posted Jan 22, 2024
Doesn’t stay connected
After just 2 weeks it lost connection. Because it is hardwired you have to cut the breaker and everything else on the circuit just to restart it. The reset button makes you start over on the setup. Neither is simple or convenient. My router runs on the same circuit so it doesn’t work well.
1up votes 1
0down votes 0
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Dima
Reviewed at:
Ecobee
Posted Jan 18, 2024
Disappointing
No Homekit support. Slow working app. By the moment it detects a person and you want open live view the person is gone. At least make one free day of recording. So basically useless product if u don’t pay for their subscription. Disappointed.
9up votes 9
1down votes 1
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