Customer Reviews for Staples Randolph Ergonomic Bonded Leather Executive Big & Tall Chair, 400 lb. Capacity, Black (ST62818)
Item # : 24611784
Model # : ST62818
WARRANTY
5 Year
MATERIAL
Bonded Leather
WEIGHT CAPACITY
400 lbs
Partial Assembly Required
Reclines
Ergonomic
Price is $279.99, Regular price was $348.79, You save 19%
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Over 30
99 reviews
Most helpful positive review
Posted Nov 5, 2025
I know it's only 24 hours in... but I love it.
I should hesitate in leaving this review... but I am pretty happy! I hope this chair lasts about 5 years like my last chair. It is very comfortable. I didn't realize my other chair was so... not padded haha! I love that the arms can be moved, lower back support, adjustable headrest...
Chair, don't break my heart. For now I am in love.
Chair, don't break my heart. For now I am in love.
VS
Most helpful critical review
Posted Oct 5, 2025
chair is slanted to the right
seat is not parallel to the floor. it is slanted to the right. forces you to lean that way. it’s clearly tilted. not happy. where’s the quality control?
Why did I wait so long?
Posted Nov 5, 2025
I know it's only 24 hours in... but I love it.
I should hesitate in leaving this review... but I am pretty happy! I hope this chair lasts about 5 years like my last chair. It is very comfortable. I didn't realize my other chair was so... not padded haha! I love that the arms can be moved, lower back support, adjustable headrest...
Chair, don't break my heart. For now I am in love.
Chair, don't break my heart. For now I am in love.
0up votes 0
0down votes 0
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BILL H.
Verified Buyer
Posted Oct 22, 2025
Not the greatest chair
Really don't like the lumbar cushion. Feels like it is pushing me out of the chair.
0up votes 0
0down votes 0
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J.S.
Verified Buyer
Posted Oct 21, 2025
Great chair like being able to raise the arms plenty of space.
0up votes 0
0down votes 0
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david f.
Verified Buyer
Posted Oct 5, 2025
chair is slanted to the right
seat is not parallel to the floor. it is slanted to the right. forces you to lean that way. it’s clearly tilted. not happy. where’s the quality control?
0up votes 0
0down votes 0
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Response from Staples :
Hi David I'm sorry to hear that you received a defective product and I understand your frustration. To request a return or exchange please contact us at 1-800-333-3330 option 3 via Chat on Staples.com or access our return center by logging into your online account and selecting My Orders. I apologize for any inconvenience this has caused. ^MS
October 9, 2025
ALBERT D.
Verified Buyer
Posted Oct 4, 2025
A True Champion of Chairs !
I spend give or take 10 hours a day in my desk chair and i've been thru too many chairs over the years..No chair i have ever owned even comes close to the attributes of this chair. Staples' Randolph chair is top pro quality-built like a battleship..Everything is HD and Pro construction..Very comfortable and supportive as an added bonus - the arms are generously padd...
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1up votes 1
0down votes 0
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LEE W.
Verified Buyer
Posted Oct 2, 2025
Great chair!
I couldn't believe how easy this was to assemble! Instructions are very clear. I was done in 1/2 an hour. Chair looks great and I'm sitting in it while I write this. Very comfortable.
1up votes 1
0down votes 0
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MICHAEL C.
Verified Buyer
Posted Oct 1, 2025
False Advertising
The specs of this chair state it has a Adjustable Tilt Angle from 100-119 degrees. I've measured it (using angle measurement app on phone and using protractor) and it only goes from 100-112. That's over 50% difference in the advertised numbers and it makes a huge difference if you're looking for a chair that reclines back a little farther to take pressure off your ba...
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2up votes 2
3down votes 3
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Daniel R
Verified Buyer
Posted Oct 1, 2025
Very comfortable
Very nice leather and comfy chair and it is really oversized and as comfortable as it looks.
2up votes 2
0down votes 0
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J.L.
Verified Buyer
Posted Sep 29, 2025
Nice chair - assembly is only complaint
This chair is of very good quality overall and the sale price was great. My main complaint is assembling it especially with the backrest which was a major pain.
2up votes 2
0down votes 0
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DIANA C.
Verified Buyer
Posted Sep 28, 2025
Staples Randolph Captain chair.
A well built chair sits comfortably better than what we had found on other websites. And the price was right
1up votes 1
0down votes 0
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R.R.
Verified Buyer
Posted Sep 27, 2025
Could not be better!
This is by far the most comfortable chair I’ve ever had the pleasure to sit on. Everything about it is just perfect and it exceeded my expectations.
1up votes 1
0down votes 0
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Ashley S.
Verified Buyer
Posted Sep 18, 2025
HORRIBLE
This chair was a terrible way to spend $300. I dont know what the people who left these good ratings were paid to do so but it is literally the worst chair I've ever sat in. "The Cadillac of chairs " someone called it. I dont know what Cadillacs they've been riding in but this one has caused me excruciating knee and hip pain. It rides so low to the ground that I felt ...
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2up votes 2
9down votes 9
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Dean
Verified Buyer
Posted Sep 17, 2025
Big chair Big Comfort
This chair is heavy but comfortable for a bigger frame. At just over 6' tall and 300# this chair works for me. Well constructed and having arms that rotate up allow the chair to be pulled right to your desk.
1up votes 1
0down votes 0
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CHANDRA J.
Verified Buyer
Reviewed at:
Staples Business
Posted Sep 16, 2025
Luxury Seating at an Affordable Price
Very nice chair pricing is great. A bit bulky so make sure you have space for it. Would definitely recommend!
0up votes 0
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BEN B.
Verified Buyer
Posted Sep 16, 2025
Biggg cozy and supportive
This has quickly turned into my main hangout chair in my lil studio apartment! Highly recommend I’m 6’2 350
2up votes 2
0down votes 0
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T.R.
Verified Buyer
Posted Sep 16, 2025
Wonderful Chair
Delivery was speedy and the chair was easy to assemble.
1up votes 1
0down votes 0
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Brian
Verified Buyer
Posted Sep 5, 2025
Manufacturer Quality Control Issues
I ordered this chair online and received quick delivery to my office. The box had clearly been opened before and was re-taped before I received it. I had a feeling that the chair sent to me may have been a returned item from another customer. Inside the box some of the bubble wrap and packaging material was torn strengthening my suspicion that this was a returned i...
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0up votes 0
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PATRICIA H.
Verified Buyer
Reviewed at:
Staples Business
Posted Sep 4, 2025
So comfortable!
I this chair is really comfortable and the arms go up so you can fit the chair all the way under the desk if you need to.
0up votes 0
0down votes 0
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MARK M.
Verified Buyer
Posted Aug 30, 2025
Staples Randolph Executive Big and Tall Chair
Highly cushioned and smooth rolling. Very comfortable to sit in for hours!
0up votes 0
0down votes 0
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SLOANE D.
Verified Buyer
Reviewed at:
Staples Business
Posted Aug 20, 2025
great chair great price
very comfortable and i like that its heavy duty
0up votes 0
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