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Have a question about shopping at Staples?

If you've already placed an order, you can view your Order Status online. If you have any other questions, please choose from one of the options below.

Send Us an Email

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Order Number is required. You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.

Please Tell Us:

If you would like to return or exchange an item(s), please visit our Online Returns Center.

For questions regarding a previously submitted return/exchange, use the form below. Please include any other questions you have, or additional details that would be helpful.

Note: Please do not include any credit card information on this form.

Please Tell Us:

Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.

If more than one item is missing, please let us know how many Staples shipping cartons you received.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

If you are checking on the status of a refund or credit to your account, please give us details below. Include the item number(s), date of problem and the reason for the credit.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The date(s) of your delivery order, what type of information you need, and how you would like us to send you the information — Email, fax, or US mail.

Please include any other questions you have, or additional details that would be helpful.

Price Match Policy:

Please note: must be an identical item, in–stock and available for purchase, within 14 days of purchase. Other restrictions apply — see FAQs for additional details.

Please include:

Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.

Please Tell Us:

If a coupon was erroneously omitted from your order, please include the coupon code and amount of the coupon. If the offer was for free product, please include the coupon code and item number or description of the free product.

Please include any other questions you have, or additional details that would be helpful.

Missing Your Rebate Form?

Please supply the name of the product and a brief description of the offer.

Rebate check not received?

Please supply name of the product, rebate amount, date submitted, and the mailing address where check is to be sent. Include the mailing address that your rebate check should have been sent to and any other questions you have, or additional details that would be helpful.

We need to have a copy of your current Tax Exempt Certificate on file with our Tax Department in order to process your request. You may fax it to: 1-888-823-8503. Please be sure to include your name and telephone number on your fax.

Please include any other questions you have, or additional details that would be helpful.

Did you place an order with us at the time you applied? (2–4 days approval time)

When did you fax your application to us?

Did you place an order with us at the time you applied? (2–4 days approval time)

When did you fax your application to us?

Price Match Policy:

Please note: must be an identical item, in stock and available for purchase, within 14 days of purchase. Other restrictions apply, see FAQs for additional details.

Price Match Policy:

Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.

Note: Please do not include any credit card information on this form.

If you have a question or comment about a service in our Staples Business Solutions Center, please include the service name.

What do you think about our site? Please include your feedback and suggestions below.

If you have a question or comment about a specific store, please include the store details.

Note: Please do not include any credit card information on this form.

If you have a question or comment about a specific store, please include the store details.

Note: Please do not include any credit card information on this form.

What do you think about our catalog? Please include your feedback and suggestions below.

If you have a question or comment about Staples Rewards®, please enter your questions or comments here. Be sure to include your Staples Rewards® Number.

If you have a question or comment about a specific store, please include the store details.

If your question or comment is not covered by any of the listed categories, please enter your questions or comments here. Be sure to include any additional details that would be helpful. Note: Please do not include any credit card information on this form.

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