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Help Center

Placing & Canceling Orders

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Place an Order

Is my Staples purchase guaranteed?

If you're not 100% satisfied with your Staples purchase, you can return it for any reason, or exchange it for another item.

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Is there a difference between purchasing online versus in a Staples® retail store?

We want you to have the same easy shopping experience, whether you're in one of our stores or browsing our Web site. While we do have a larger product offering online, you can access it at one of the kiosks in any of our retail stores.

In addition, prices in Staples stores and on staples.com® may vary. We will match any difference in price that you notice between our retail stores and online.

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I would prefer to order over the phone. Is there a number I can call?

Yes, just call us at 800-333-3330.

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Are there any options for making a purchase via a mobile device?

In addition to a mobile-friendly version of our Web site (http://m.staples.com), Staples now has a mobile app, available for both the iPhone® and devices running the Android™ operating system. The Staples mobile app lets you redeem coupons and rewards, compare product prices and features, scan a bar code to check product availability, view your order history and update shopping lists.

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I tend to buy the same things. Can I create a list to avoid searching for them every time?

You sure can. If there are items you buy regularly, add them to your Favorites List so you don't have to search for them every time you shop on staples.com®. To add an item to your Favorites List, find it on the Web site, then click the “Add to Favorites” option below “Add to Cart.” (If you have not yet logged in, you will be asked to do so.)

You can also take advantage of our Easy Reorder feature, which lets you resubmit an order you've placed in the past if you need to replenish your supply.

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Can I place an item on hold without purchasing it?

If you see an item you want, you can add it to your shopping cart without committing to a purchase. This does not put the item on hold, but it ensures you'll have easy access to it when you go to check out. If you decide you no longer want an item and would like to delete it from your shopping cart, simply click “Remove Item.”

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How do I use my Staples Rewards® number when I place an order?

Your Staples Rewards number can be used when placing an order for products on staples.com®. You can add your Staples Rewards number to your account by taking the following steps:

Step 1: Click My Account from the home page and go to My Profile.

Step 2: Click Edit on the line that says Staples Rewards® Member Number.

Step 3: Enter your Staples Rewards number and press Save Account.

If you do not have an existing account on staples.com but do have a Staples Rewards number, you'll need to follow these steps:

Step 1: Click Your Account on the top right corner of the home page.

Step 2: Click Start Here to create a new account.

Step 3: Enter your Staples Rewards number in the field provided and click Continue.

When you add your Staples Rewards number to your account, it will automatically be added whenever you make a purchase at staples.com. Please note: Purchases made on Staples Business Services do not count toward Staples Rewards®.

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How do I check what's currently in my shopping cart?

At the top right-hand corner of staples.com® is a yellow box with a picture of a shopping cart. Clicking this will show you what you've selected for purchase.

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If staples.com® crashes, what happens to my order?

If the Web site crashes while you're still placing items in your basket, those items should still be in your shopping cart when you return to the site if you're a registered user or your browser accepts cookies.

If the Web site crashes when you're authorizing an order, you should return to the site and submit it again. Don't worry about duplicating your order; our Internet associates check for that. If we have questions about whether or not your order is duplicated, we'll contact you by phone or email.

If you're accessing staples.com from an in-store kiosk when your order is interrupted or you're logged out, you'll need to sign in again and return to your shopping cart, then proceed from there.

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I'm paying for my order with a Visa® prepaid card or a gift card. Is there any reason why I should save my card after I place my order?

We recommend that you hold on to your card until after you receive your order, as the refund for any return that you may require is applied back to the original method of payment used on the order.

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Product Availability

How do I check if an item is available in a Staples® retail store?

If an item is available in stores, we will let you know on that product's page. Click the "Change" link to check availability at another Staples retail store near you.

Some items will be available for in-store delivery. Click on the "Learn More" link next to the "Free Shipping to Store" callout on the product page for details.

Please note: Prices in Staples stores and on staples.com® may vary. We will match any difference in price that you notice between our retail stores and online. Availability is not guaranteed and is subject to change.

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What if an item I want to buy is out of stock?

Sorry we're out of what you're looking for, but don't worry. Our Product Concierges are always ready to assist you with selecting an acceptable substitute; fill out this quick form to let them know what you're looking for. If you're set on a particular item, know that we're always restocking our inventory, so please check back soon.

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When I place an order with staples.com®, how will I know whether an item is in stock?

Staples.com will automatically let you know if an item is out of stock when you attempt to add it to your cart. We will also recommend alternative products in the event that we are out of stock in your area. In case of an out-of-stock situation, our Call Center Associates are also always ready to assist you with selecting an acceptable substitute.

In the rare instance that an item becomes out of stock after you've placed an order, we'll notify you promptly.

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My Order

How do I check the status of my order?

After you place an order and it has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information.

The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also check the most current order status. To check the delivery status of your order, click on the Order Status page and then provide your order number and zip code. Or, if you're logged in to staples.com®, click on "Order Status" and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we'll contact you by phone. If we can't reach you right away, we'll contact you by email.

Note, the Order Status information for staples.com orders, catalog orders and Staples® Ship Center Orders does not necessarily represent the final order — especially if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference. It cannot be used for tax or billing purposes.

If we become aware of any issues with your order, you'll be contacted by a Customer Service Representative.

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What if I forget my order number?

Your order number is included in your Order Confirmation email with an automatic link to your order status on staples.com®. When you order by phone, an associate will give you your order number. It's a good idea to save your Order Confirmation email or write down the order number for future reference. If you forget or misplace your order number, you can get it by contacting Customer Service via email at support@orders.staples.com.

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How will I know whether my order has been approved for credit?

When you place your order on the Internet, your credit card is not "billed" until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our credit department will attempt to get approval from your credit card provider first, without calling you. Otherwise, the credit department will call you and let you know as soon as possible so you can decide on another method of payment.

If you've ordered on staples.com® in a store and paid at the register, your credit card will be billed immediately.

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How do I get in touch with Staples if I have a problem with my order?

Please send us an email or call us at 800-333-3330 if you need assistance with your order.

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How long do you keep my order status history?

Your Order Status history goes back 90 days and reflects any order that was placed on staples.com®, via the phone or at one of our in-store kiosks under your Staples customer number, Staples Rewards® number or Staples-issued tax-exempt number.

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Change or Cancel Your Order

What if I placed my order with the incorrect shipping address? What should I do?

Call us right away at 800-333-3330, or send us an email. Most orders are transmitted almost immediately to our warehouses, so we'll do what we can to make sure your items make it to the correct destination.

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How do I change or cancel an order?

Most orders are transmitted almost immediately to our warehouse, where they're processed and shipped out. So if you want to change or cancel your order, please let us know as soon as possible by calling 800-333-3330. We'll check the status of your order and attempt to make the necessary changes.

If your order has already been transmitted to our warehouse for shipping, we won't be able to make changes to the order and it will ship as is. If that's the case and you'd like to place an additional order, please contact Customer Service. You can also refuse delivery if that's more convenient for you, or return your item(s) to any Staples® retail store, even if you ordered it online or by catalog. (Click here to learn how to make a return.)

If you cannot call us, please send us an email and we'll make the necessary adjustments as noted above.

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