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SHOW HELP CENTER TOPICS
We want you to have the same easy shopping experience, whether you're in one of our stores or browsing our Web site. While we do have a larger product offering online, you can access it at one of the kiosks in any of our retail stores.
In addition, prices in Staples stores and on staples.com® may vary. We will match any difference in price that you notice between our retail stores and online.
In addition to a mobile-friendly version of our Web site (http://m.staples.com), Staples now has a mobile app, available for both the iPhone® and devices running the Android™ operating system. The Staples mobile app lets you redeem coupons and rewards, compare product prices and features, scan a bar code to check product availability, view your order history and update shopping lists.
You sure can. If there are items you buy regularly, add them to your Favorites List so you don't have to search for them every time you shop on staples.com®. To add an item to your Favorites List, find it on the Web site, then click the “Add to Favorites” option below “Add to Cart.” (If you have not yet logged in, you will be asked to do so.)
You can also take advantage of our Easy Reorder feature, which lets you resubmit an order you've placed in the past if you need to replenish your supply.
If you see an item you want, you can add it to your shopping cart without committing to a purchase. This does not put the item on hold, but it ensures you'll have easy access to it when you go to check out. If you decide you no longer want an item and would like to delete it from your shopping cart, simply click “Remove Item.”
Your Staples Rewards number can be used when placing an order for products on staples.com®. You can add your Staples Rewards number to your account by taking the following steps:
Step 1: Click My Account from the home page and go to My Profile.
Step 2: Click Edit on the line that says Staples Rewards® Member Number.
Step 3: Enter your Staples Rewards number and press Save Account.
If you do not have an existing account on staples.com but do have a Staples Rewards number, you'll need to follow these steps:
Step 1: Click Your Account on the top right corner of the home page.
Step 2: Click Start Here to create a new account.
Step 3: Enter your Staples Rewards number in the field provided and click Continue.
When you add your Staples Rewards number to your account, it will automatically be added whenever you make a purchase at staples.com. Please note: Purchases made on Staples Business Services do not count toward Staples Rewards®.
If the Web site crashes while you're still placing items in your basket, those items should still be in your shopping cart when you return to the site if you're a registered user or your browser accepts cookies.
If the Web site crashes when you're authorizing an order, you should return to the site and submit it again. Don't worry about duplicating your order; our Internet associates check for that. If we have questions about whether or not your order is duplicated, we'll contact you by phone or email.
If you're accessing staples.com from an in-store kiosk when your order is interrupted or you're logged out, you'll need to sign in again and return to your shopping cart, then proceed from there.
Yes, you can. From the product page, click on the "Reserve & Pick Up" button. (Note: Not every item sold in Staples® stores and on staples.com® is available to reserve online for in-store pickup.) If you’re not already logged in to staples.com, enter your zip code to find the nearest store where the item is available for reservation. Using the drop-down menu, select the quantity you wish to reserve next to the store you wish to reserve it at, and then click Reserve. (If an item is unavailable or stock is low, it will be marked as such and you will not be able to reserve. Stock levels vary by store.) Enter your first and last name, email address and phone number, and then click Submit.
When you submit a reservation request, your reservation will be sent to the store you selected. After a store associate has located your item(s), you will receive an email letting you know when your item(s) is ready to be picked up. (Reserved items will be available for pickup within two hours of the store receiving your reservation request. If the reservation is submitted within two hours of the store’s closing time, your items will be available within two hours of the store’s opening time on the next day.)
At the store, to pick up and pay for your item, go to the customer service desk area and see an associate. Please be sure to have the following with you:
Items reserved before 2 pm local time will be held until the end of the next day. Items reserved after 2 pm local time will be held until the end of the following (third) day. Store hours may vary. Check our store locator for your store's hours of operation
Note: Tax is not included in the quoted price online. Staples Rewards®, easy rebates, mail-in rebates and "get" items that are part of "buy/get offers" are not reflected in the quoted price since they may not be valid at the time of pickup due to offer expiration dates. Additional coupons must be presented and surrendered at the time of purchase. If the in-store price at the time of pickup is different from that stated on your Ready for Pickup email, we will gladly honor the lower of the two. In-store quantity limits apply. We are not responsible for printing or typographical errors.
If an item is available in stores, we will let you know on that product's page. Click the "Change" link to check availability at another Staples retail store near you.
Some items will be available for in-store delivery. Click on the "Learn More" link next to the "Free Shipping to Store" callout on the product page for details.
Please note: Prices in Staples stores and on staples.com® may vary. We will match any difference in price that you notice between our retail stores and online. Availability is not guaranteed and is subject to change.
Sorry we're out of what you're looking for, but don't worry. Our Product Concierges are always ready to assist you with selecting an acceptable substitute; fill out this quick form to let them know what you're looking for. If you're set on a particular item, know that we're always restocking our inventory, so please check back soon.
Staples.com will automatically let you know if an item is out of stock when you attempt to add it to your cart. We will also recommend alternative products in the event that we are out of stock in your area. In case of an out-of-stock situation, our Call Center Associates are also always ready to assist you with selecting an acceptable substitute.
In the rare instance that an item becomes out of stock after you've placed an order, we'll notify you promptly.
After you place an order and it has been processed for delivery, you'll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information.
The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.
You can also check the most current order status. To check the delivery status of your order, click on the Order Status page and then provide your order number and zip code. Or, if you're logged in to staples.com®, click on "Order Status" and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we'll contact you by phone. If we can't reach you right away, we'll contact you by email.
Note, the Order Status information for staples.com orders, catalog orders and Staples® Ship Center Orders does not necessarily represent the final order — especially if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference. It cannot be used for tax or billing purposes.
If we become aware of any issues with your order, you'll be contacted by a Customer Service Representative.
Your order number is included in your Order Confirmation email with an automatic link to your order status on staples.com®. When you order by phone, an associate will give you your order number. It's a good idea to save your Order Confirmation email or write down the order number for future reference. If you forget or misplace your order number, you can get it by contacting Customer Service via email at firstname.lastname@example.org.
When you place your order on the Internet, your credit card is not "billed" until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our credit department will attempt to get approval from your credit card provider first, without calling you. Otherwise, the credit department will call you and let you know as soon as possible so you can decide on another method of payment.
If you've ordered on staples.com® in a store and paid at the register, your credit card will be billed immediately.
Most orders are transmitted almost immediately to our warehouse, where they're processed and shipped out. So if you want to change or cancel your order, please let us know as soon as possible by calling 800-333-3330. We'll check the status of your order and attempt to make the necessary changes.
If your order has already been transmitted to our warehouse for shipping, we won't be able to make changes to the order and it will ship as is. If that's the case and you'd like to place an additional order, please contact Customer Service. You can also refuse delivery if that's more convenient for you, or return your item(s) to any Staples® retail store, even if you ordered it online or by catalog. (Click here to learn how to make a return.)
If you cannot call us, please send us an email and we'll make the necessary adjustments as noted above.