Track Order
Close X

New Customer ? Start Here.

SEARCH
MAKE more HAPPEN
MAKE more HAPPEN
MAKE more HAPPEN
 

New day. New Daily Deals. Get them before they are gone!

WEEKLY AD
Yes

Help Center

Policies & Legal

EXPAND ALL

Required Disclosures

For the disclosure required by the California Transparency in Supply Chains Act of 2010, click here.

Was this answer helpful? No

Staples' U.S. Privacy Policy

Effective Date: April 21, 2014

This Privacy Statement applies to the handling of your Personal Information in connection with all services and Web sites offered by Staples.

This Privacy Statement describes:

  • Why we collect Personal Information
  • What Personal Information we collect and when it is collected
  • How your Personal Information is used and protected
  • When and with whom your Personal Information is shared
  • How to contact us with questions or comments

Information We Collect. This Privacy Statement applies to Personal Information, which is information that Staples collects from you as a customer that specifically identifies you as an individual.

Staples may collect your Personal Information when you:

  • Place an order from our catalog or on Staples.com or other Staples Web sites
  • Create an account on Staples.com or other Staples Web sites
  • Make a purchase at one of our retail stores
  • Return an item, make an exchange or submit a rebate
  • Inquire about our products or services or contact customer service
  • Request our catalog
  • Receive a Staples gift package
  • Sign up for Staples email or text-message updates or other promotional materials
  • Enter a Staples contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion or event
  • Apply for a Staples credit card

Personal Information that Staples collects from you may include:

  • Name
  • Address
  • Telephone number
  • Fax number
  • Email address
  • Transaction information
  • Credit card, debit card or checking account information
  • Driver's license number and expiration date (in conjunction with merchandise returns or credit checks for credit card applications)
  • Date of birth (in conjunction with promotions, credit card applications or credit checks)
  • Social Security Number (in conjunction with credit card applications)
  • Employment history (in conjunction with credit card applications)

Staples may also collect other information, including browsing activity on Staples Web sites, activity in response to Staples emails, location information, and aggregated or statistical information regarding use of our Web sites to improve site performance, product offerings, and promotions and targeted advertising. If you do not want to receive targeted advertising from Staples, please see the Cookies section below. If you do not want to receive email or other mail from us, please see the Choices section below.

Note: In order to provide you with a better shopping experience and to improve the quality of our services, we may combine Personal Information you submit under your account with other information that we may receive from you, from third parties or with other public information. We maintain this information, along with a record of your purchases, in restricted databases.

Some services provided by Staples require us to become temporary custodians of customers’ equipment, such as personal computers, that may contain Personal Information. It is Staples’ policy not to retain such information from customer equipment once the requested services are complete.

Staples does not knowingly collect Personal Information from children younger than 13.

How We Use the Information We Collect. Staples strives to make your shopping experience easy and convenient, from your initial search for products and services through the delivery of your requested items. The information we collect helps us meet this goal by allowing us to:

  • Customize your shopping experience and identify your preferences
  • Confirm, process, fulfill, and track your orders
  • Respond to your customer service inquiries or requests
  • Inform you of special values and featured items
  • Send you catalogs or promotional offers we believe will be of interest to you
  • Serve you targeted advertising
  • Send you Staples email and text-message updates
  • Inform you of recalls or other information on products you have purchased
  • Prevent or mitigate fraud and credit risk
  • Administer promotions, contests, sweepstakes, and rewards programs
  • Administer Staples credit cards
  • Improve our merchandise selection, Web sites, retail experience and customer service
  • Comply with applicable legal demands, laws and regulations

California Residents – Notice of Disclosure. California law gives California residents the right to request a notice describing the categories of Personal Information Staples shares with affiliated companies or other parties for their direct marketing purposes.

The notice that Staples gives California residents under California Civil Code sections 1798.83–1798.84 identifies the categories of Personal Information Staples shares with affiliated companies or others for their direct marketing purposes. The notice includes the names and addresses of those affiliated companies or others. If you are a California resident and would like a copy of this notice, please email us at privacy@staples.com or write to us at:

Privacy and Compliance
Staples
500 Staples Drive
Framingham, MA 01702

EU Countries and Switzerland – Safe Harbor. The U.S. Department of Commerce has set forth the U.S.–EU Safe Harbor Framework and the U.S.–Swiss Safe Harbor Framework regarding the collection, use, and retention of Personal Information from EU member countries and Switzerland. Staples adheres to these Safe Harbor Frameworks, as well as to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Staples' certification status in the U.S.–EU Safe Harbor List and the U.S.–Swiss Safe Harbor List, visit http://export.gov/safeharbor. To learn more about the Safe Harbor Privacy Principles, visit http://export.gov/safeharbor/eu/eg_main_018475.asp.

Use of “Cookies.” Cookies are pieces of information that are transferred from Web sites to your computer’s hard drive and they may serve a variety of purposes (web beacons, Flash cookies and other similar technologies may also be used for these purposes). For example, cookies “remember” you when you return to Staples.com or other Staples Web sites and make your experience more user-friendly. Cookies help Staples identify which Staples web pages are visited and how often and evaluate how its Web sites are used to improve their services.

Cookies also enable Staples and third parties to deliver targeted advertising to you. To learn how to opt out of these advertising-related cookies, click here. You can also opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Digital Advertising Alliance or the Network Advertising Initiative by visiting their opt-out pages. If your browsers are configured to reject cookies when you visit these pages, or if you subsequently erase your cookies, use a different device or change web browsers, your opt-out may become ineffective and may need to be repeated. Browser settings, including do not track signals and other mechanisms, will not affect data collection and not constitute an opt-out of advertising-related cookies, personalized third-party advertising or promotional messages from Staples; you must use the opt-out choices described herein in order to opt out from such promotional messages.

Your Choices Regarding Staples Promotional Messages. You may decide to opt out of receiving promotional messages from Staples. To do so, please notify us by one of the following means:

  • Follow the “unsubscribe” link on any promotional email from Staples
  • Email us at customerprofilemgmt@staples.com and tell us what marketing programs you want to opt-out of from Staples
  • Click here to fill out our Web-based form
  • Call us toll-free at 800-333-3330
  • Fax the back page of your Staples Catalog or direct mail piece address block (with your instructions to be removed on it) to us toll free at 877-333-0398 
  • Write to us at Staples Direct Marketing Services, 500 Staples Drive, Framingham, MA 01702 (please note that an opt-out request sent by postal mail may take at least sixty (60) days to become effective)
  • To opt out of Staples text messages, send the word STOP to 555444

Once Staples has processed your request, you may continue to receive messages or postal mail from affiliated companies and others if they received your email, mobile number or postal address from Staples previously, from sources other than Staples or through their own transactions or communications with you. You will also continue to receive promotional messages if you later request to hear from us again.

Information Sharing. Staples may share your Personal Information with third parties in the following instances:

  • We may provide your Personal Information to third parties to process this information on our behalf. We require that these parties agree to process this information based on our instructions and requirements consistent with this Privacy Statement.
  • We may disclose your Personal Information to: (a) satisfy applicable law, regulations, legal process or valid governmental request; (b) enforce applicable Terms of Service, including investigation of potential violations of Terms of Service; (c) detect, prevent or mitigate fraud or security or technical issues; or (d) protect against imminent harm to the rights, property or safety of Staples, its customers or the public as required or permitted by law.
  • We may disclose some elements of your Personal Information to third parties to notify you of offers or services that may be of interest to you. We do not share credit card or other financial information for marketing purposes.
  • We may disclose Personal Information to third parties in connection with a merger, acquisition or sale (including any transfers made as part of insolvency or bankruptcy proceedings) involving Staples or its affiliated companies or as part of a corporate reorganization, stock or asset sale, or other change in corporate control.
  • We may also disclose to third parties aggregated or other information that does not identify you individually, such as how many customers viewed a particular product or web page, to conduct website analytics or to serve you targeted advertising.

Third-Party Web Sites. Staples.com and other Staples Web sites may contain links to, or plugins or widgets from, social media or other sites operated and maintained by third parties, over which we have no control. Privacy practices on such sites may be different from our Privacy Statement. Similarly, Staples.com and other Staples websites may be accessed and used from third-party sites that we do not control. Staples encourages you to consult the privacy policies that govern such sites before using them.

Information Security. Staples maintains reasonable and appropriate standards to safeguard your Personal Information.

When you enter Personal Information that contains a Social Security Number, driver's license number or credit or debit card number at the designated and secured sections of Staples.com or other Staples websites, the site encrypts or encodes the information when sending it over the Internet. Personal Information that we collect and maintain is subject to physical, administrative, and technical controls that are consistent with recognized industry standards.

Staples processes Personal Information on our servers in the United States and in other countries. In some cases, we may process your Personal Information on a server outside your own country in accordance with this Privacy Statement and applicable law.

Avoiding Identity Theft. If you think someone has improperly accessed or used your Personal Information supplied to Staples or made unauthorized purchases at Staples using your Personal Information, please contact us immediately.

Consider taking the following steps to protect yourself against fraud and identity theft:

Review your account statements regularly. Carefully review your bank, credit card, and other account statements every month to ensure that all of your account activity is valid. Report any questionable charges promptly and in writing to the card or account issuer.

Review your credit report from time to time. Obtain and review your credit report periodically to ensure that all your information is correct. You can obtain a free credit report once per year by visiting http://www.annualcreditreport.com or by calling 877-322-8228. Carefully reviewing your credit report can help you spot problems and address them quickly. If you have any questions about your credit report or notice any inaccuracies, contact the relevant consumer reporting agency promptly at the telephone number listed on the report.

Create a fraud alert. Consider placing a fraud alert on your credit file. The fraud alert prompts creditors to contact you before opening any new accounts or increasing credit limits on your existing accounts. You can place a fraud alert on your credit file by contacting one of three consumer reporting agencies listed below. You need to contact only one of the three agencies in order to create the alert; the agency you contact is required by law to contact the other two. You will receive confirmation letters in the mail and then will be able to order a credit report from each of the three agencies, free of charge. The fraud alert will remain in your credit file for at least 90 days.

Equifax
P.O. Box 740241
Atlanta, GA 30374
800-525-6285
www.equifax.com

Experian
P.O. Box 9532
Allen, TX 75013
888-397-3742
www.experian.com

TransUnion
P.O. Box 6790
Fullerton, CA 92834
800-680-7289
www.transunion.com

For more guidance on steps you can take to protect your information and credit, contact the U.S. Federal Trade Commission by email at http://www.consumer.ftc.gov/features/feature-0014-identity-theft or by telephone at 877-ID-THEFT (877-438-4338), or write to the Commission at:

Identity Theft Clearinghouse
Federal Trade Commission
600 Pennsylvania Avenue NW
Washington, D.C. 20580

Changes to Your Personal Information. To help ensure that the Personal Information we store and process is accurate, complete and current, please contact us with changes to your Personal Information by one of the means described in the section about Your Choices Regarding Staples Promotional Messages above.

Unless otherwise required by law or for legitimate business purposes, we will make good-faith efforts to correct your Personal Information when you notify us of an error or a change. To prevent unauthorized changes, we ask individual customers to positively identify themselves before we process such requests.

We reserve the right to charge a small fee to process any request to update, correct or delete Personal Information. We also may decline to process certain requests that require a disproportionate technical or practical cost or effort or that could jeopardize the privacy of others or infringe upon Staples’ rights or property.

How to Contact Us with Questions or Comments. Please direct any questions or concerns regarding this Privacy Statement or Staples' treatment of Personal Information to us through this Web site, by emailing us at privacy@staples.com, or by writing to us at:

Privacy and Compliance
Staples
500 Staples Drive
Framingham, MA 01702

Upon receiving a written complaint from a customer, Staples contacts the customer directly. We will investigate your complaint promptly and diligently to address your concerns and to resolve any dispute quickly.

Staples regularly reviews its compliance with this Privacy Statement.

Privacy Statement Updates. This Privacy Statement may change from time to time. Staples will post on Staples.com and its other Web sites all changes to the Privacy Statement, and, if the changes are significant, will provide a more prominent notice of the Privacy Statement change. Each version of this Privacy Statement will be identified by its effective date, found at the main page of the Privacy Statement.

Was this answer helpful? No

Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS ("T&C") MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THE SITE. BY USING THE SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE T&C. IF YOU DO NOT ACCEPT THESE T&C, THEN DO NOT USE THE SITE.

Staples.com ("Site") is owned by Staples, Inc. ("Staples") and is currently provided free of charge to users who agree to abide by these T&C. Staples reserves the right to change the nature of this relationship at any time, and to revise these T&C from time to time as Staples sees fit. Users who violate these T&C will have their access canceled and they may permanently be banned from using the Site. Users should check these T&C periodically. By using the Site after we post changes to these T&C, you agree to accept those changes, whether or not you actually reviewed them.

USERS/PARTICIPANTS

We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.

No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.

COOKIES

"Cookies" are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a Web site. Staples uses cookies to enhance your shopping experience with us. Cookies are used to keep track of your shopping cart and to save your password so you do not have to re-enter it each time you visit the Site. To learn more about how we protect customer information, please review our Privacy Statement.

COPYRIGHTS, TRADEMARKS & RESTRICTIONS

The material included herein, including site design, text, graphics and the selection and arrangement thereof are copyrighted © by Staples, Inc. ALL RIGHTS RESERVED. Staples.com®, Staples®, that was easy®, other trademarks and all page headers, custom graphics and custom icons are service marks and trademarks of Staples the Office Superstore, LLC. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

The Site and all materials on the Site, including, but not limited to, images, illustrations, posts, audio clips and video clips (the "Materials") are the property of Staples and its affiliates and licensors and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed by Staples and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit or distribute in any way whatsoever any Materials from the Site (or any other Web site owned or operated by Staples or its subsidiaries or affiliates) without Staples' prior written permission. However, you may print in hard copy portions of the Site with the sole intent of placing an order with Staples or applying for credit. Printing Materials for any other reason, or transferring Materials for use on any other Web site, or the modification, distribution or republication of Materials without Staples' prior written permission is strictly prohibited. Any modification of Materials, or any portion thereof, or use of Materials for any other purpose constitutes an infringement of trademark or other proprietary rights of Staples or third parties.

LINKS

Staples is not responsible for the content of any unaffiliated Web sites that may be linked to or from the Site. These links are provided for your convenience only and you access them at your own risk. Any other Web site accessed from the Site is independent from Staples, and Staples has no control over the content of that other Web site. In addition, a link to any other Web site does not imply that Staples endorses or accepts any responsibility for the content or use of such other Web site. In no event shall any reference to any third party or third-party product or service be construed as an approval or endorsement by Staples of that third party or of any product or service provided by a third party.

PRIVACY ISSUES

Staples is concerned about privacy matters for its customers. To learn more about how we protect customer information, please review our Privacy Statement.

PRODUCT AND SERVICES INFORMATION

Most products (and some services) offered on the Site are available in select Staples stores throughout the United States; however, prices and availability may vary. Product availability and some prices offered on the site may vary based on your location. Prices shown on the Site apply to products and services on the Site. Price and availability are subject to change without notice.

In order to comply with federal anti-money laundering regulations, we are unable to process gift card orders of more than $2,000.00 in any single transaction.

We attempt to display all products shown on the Site in an accurate manner; however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.

The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.

NOTICE AND TAKE-DOWN PROCEDURES

If you believe any Materials on the Site infringe your copyright or trademark rights, you may request such Materials be removed by following the notice and take-down procedures of the Digital Millennium Copyright Act. To follow those procedures, contact Staples' copyright agent (identified below) and provide the following information:

A clear statement identifying the works or other Materials believed to be infringed.

A statement from the copyright holder or authorized representative that the Materials are believed to be infringing.

Sufficient information about the location of the allegedly infringing Materials so that Staples can find and verify its existence.

Your name, telephone number and email address.

A statement from you under penalty of perjury that the information supplied is accurate, and that you are authorized to act on the copyright owner's behalf.

A signature or the electronic equivalent from the copyright holder or authorized representative.

Staples' agent for notice of copyright issues on the Site can be reached as follows:

Staples, Inc.
500 Staples Drive
Framingham, MA 01702
Attn: Legal Department
with a copy to: General Counsel
(ref: Copyright Infringement)

FOR STAPLES® COPY & PRINT CENTER ORDERS

By processing and submitting your Staples Copy & Print Center order on the Site:

You represent and warrant to Staples, its officers, directors, employees, agents, successors, subsidiaries, agents, distributors, affiliates and third parties providing information or services on the Site (collectively, the "Staples Parties"), that you own and possess all rights or own sufficient rights of third parties necessary to copy, produce, print or imprint each and every document or other item and portion thereof you submit.

You agree and covenant that at Staples' request, and without further consideration, you will promptly provide Staples with reasonable evidence of such adequate and enforceable rights of third parties (i.e., consents, approvals, licenses or sublicenses), and agree that Staples may provide a copy of these T&C to anyone claiming an infringement of copyright/trademark in your document or to law enforcement or other entities as required by law or as Staples reasonably determines to be necessary to protect its rights or the rights of others.

CONDUCT OF USERS

You agree that you will not: (i) transmit via or through the Site any information, data, text, files, links, software, chat, communication or other materials that is or that Staples considers to be unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, racially or ethnically hateful or otherwise objectionable; (ii) attempt to transmit any "virus," "trojan horse" or other software destruction or disruption device; (iii) intentionally or unintentionally violate any applicable local, state, national or international law, including but not limited to, any regulations having the force of law while you are using or accessing the Site or in connection with your use of the Site, in any manner; and (iv) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity.

INDEMNITY

By using the Site, you agree to indemnify the Staples Parties for any and all claims, damages, losses, liabilities and causes of action (including expenses and attorneys' fees) incurred by them arising out of or relating to your breach or alleged breach of these T&C (including, without limitation, claims made by third parties for infringement of intellectual property rights). You agree to cooperate as fully as reasonably required in the defense of any claim. Staples reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

DISCLAIMER, LIMITATION OF LIABILITY

THE SITE IS PROVIDED BY STAPLES ON AN "AS IS" AND "AS AVAILABLE" BASIS. STAPLES MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO (1) THE OPERATION OF THE SITE, (2) THE QUALITY, ACCURACY, COMPLETENESS OR VALIDITY OF ANY MATERIALS ON THE SITE, OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THE SITE, OR (3) WHETHER THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. STAPLES IS NOT RESPONSIBLE FOR PRINTING OR TYPOGRAPHICAL ERRORS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK.

THIS SITE MAY ALSO CONTAIN FACTS, VIEWS, OPINIONS, STATEMENTS AND RECOMMENDATIONS OF THIRD-PARTY INDIVIDUALS AND ORGANIZATIONS. NONE OF THE STAPLES PARTIES REPRESENTS OR ENDORSES THE ACCURACY, TIMELINESS OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT OR OTHER INFORMATION DISPLAYED, UPLOADED OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT OR INFORMATION WILL BE AT YOUR SOLE RISK.

NONE OF THE STAPLES PARTIES IS RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR THE INFORMATION CONTAINED ON THE SITE, EVEN IF THAT PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE TOTAL LIABILITY OF THE STAPLES PARTIES TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THE SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED ONE DOLLAR (US$1.00).

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

TYPOGRAPHICAL ERRORS

While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Staples reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

TERMINATION

Staples may, in its sole discretion, terminate or suspend your access to all or part of the Site, for any reason, including, without limitation, breach of these T&C. In the event these T&C are terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities and limitations of liabilities set forth in these T&C will survive termination. In the event that you are unsatisfied with the services provided by Staples, your sole remedy is to terminate your use of the Site.

JURISDICTION

Staples operates the Site from its offices within the United States. Staples makes no representations that content and materials on the Site are legal or appropriate for use from outside the United States. If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with any and all local laws. You may not use the Site in violation of U.S. export laws and regulations. These T&C will be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, as it is applied to agreements entered into and performed therein, and excluding (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980. Any action brought to enforce these T&C or matters related to the Site will be brought in either the State or Federal Courts of the Commonwealth of Massachusetts; provided, however, that notwithstanding anything contained in these T&C to the contrary, Staples shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce Staples' rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises. If any provision of these T&C is deemed void, unlawful or otherwise unenforceable for any reason, that provision will be severed from these T&C and the remaining provisions of these T&C will remain in force. These T&C constitute the entire agreement between you and Staples concerning your use of the Site.

COMMENTS, COMPLAINTS AND QUESTIONS

We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of Staples, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. Should you have any questions or complaints regarding violations of these T&C, please contact us.

Was this answer helpful? No

Staples Mobile Terms and Conditions

To Sign Up for Staples Alerts: Send a text message that says STAPLES to 555-444. Staples will reply with a text message containing a link and a request for more information. By providing your phone number and pressing Sign Up, you consent to receive Staples text message at the phone number designated (up to 6 text messages per month). Texts may be sent via automatic telephone dialing system. Your consent to receive text messages does not mean you are obligated to make a purchase.

To Stop the Programs: To stop messages from Staples coming to your phone, you can opt out of the program via SMS. To stop our text deals alerts, just send a text message that says STOP to 555-444.

You will be removed from all Staples SMS programs after a one-time cancel confirmation, and won’t receive any future messages after that unless you opt back in.

The Staples Mobile Program is compatible with Alltel, AT&T, Boost, Cellular South, MetroPCS, Midwest Wireless, nTelos, Sprint, Suncom, T-Mobile, Verizon Wireless and Virgin Mobile. To participate, the recipient's phone needs to be text messaging–enabled. We try to make it so everyone can participate, but depending on your carrier, plan and phone, we can't guarantee it will work for you.

Cost to Participate: Although Staples' Mobile Programs are complimentary and require no purchase or fee for participation, message and data rates may apply. Check your mobile plan for more details. Subscribers will receive up to the specified number of alerts per program each month.

Staples One-Time Deals Query: You will receive 1 message per request.

Staples Alerts: You will receive up to 6 messages per month.

Staples Daily Deals Alerts: You will receive up to 31 messages per month.

Questions: You can send a text message from your mobile phone with the word HELP to 555-444 at any time, or call us at 800-333-3330. We can answer any questions you have about the program.

Terms and Conditions: By participating in Staples' Mobile Program, you are agreeing to the terms and conditions presented here. Staples’ full Privacy Policy can be found here.

Was this answer helpful? No

U.S. Delivery Survey Rules

1. TIMING: NO PURCHASE NECESSARY TO ENTER OR WIN. PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. YOU HAVE NOT YET WON. The Staples® 2014 Customer Satisfaction Survey $2,500 Sweepstakes ("Sweepstakes") is a quarterly random drawing Sweepstakes beginning on or about Sunday, February 2, 2014, at 12:00:01 AM Eastern Time (“ET”) and ending on Saturday, January 31, 2015 at 11:59:59 PM ET, (collectively, "Sweepstakes Period"). The administrator of this Sweepstakes is COHEN-FRIEDBERG ASSOCIATES, LLC, Framingham, MA 01702 ("Administrator). The Sponsor of this Sweepstakes is Staples the Office Superstore, LLC, 500 Staples Drive, Framingham, MA 01702 ("Sponsor").

2. HOW TO ENTER: There are two ways to enter this Sweepstakes. (1) Customers who receive an official order number can complete a customer satisfaction survey online by visiting http://www.survey4staples.com. Once the survey has been completed you will automatically receive one (1) entry into the Sweepstakes (see entry dates chart below) unless you choose not to enter (option given during survey). ALL online entries must be made within thirty (30) days of receipt of receiving an order number. Order numbers are non-transferable and not redeemable for cash. (2) Free alternate means of entry: Legibly hand print on a postcard your complete name, street address (no P.O. Boxes, please), city, state, zip code, daytime phone number, age and email address (if available) and mail it to: Staples 2013 $2,500 Customer Satisfaction Survey Sweepstakes, P.O. Box 2242, Framingham, MA 01703-2242. Sponsor and Administrator not responsible for lost, late, mutilated or postage due entries.

QUARTERLY ENTRY PERIODS LISTED BELOW:

Entry Period Begins
12:01 am ET:
Entry Ends
11:59:59 pm ET:
Drawing Date: Entries must be
received by:
2/2/2014 5/3/2014 5/8/2014 5/7/2014
5/4/2014 8/2/2014 8/7/2014 8/6/2014
8/3/2014 11/1/2014 11/6/2014 11/5/2014
11/2/2014 1/31/2015 2/5/2015 2/4/2015

Mail-in entries will be entered into the drawing period based on the date of receipt of entry. LIMIT: One entry per month per email or household address. One prize per person or household over each Sweepstakes Period. NO entry will be carried forward to another drawing period. To enter all four drawings, you must enter one time per Drawing Period.

All entries and materials submitted become the property of the Sponsor and shall not be acknowledged or returned. If entries exceed the entry limitations, the Entrant may be disqualified in the Sponsors’ sole discretion. Entrants must provide all information requested to be eligible to win. Incomplete, unreadable, or unintelligible entries shall be disqualified. Entries generated by a script, macro or other automated means shall be disqualified. Each entrant must be the rightful owner or have authorized use of the e-mail address identified in the entrant's entry as of the Start Date. In the event of a dispute as to the identity of a winner, the winner shall be deemed to be the person in whose name the e-mail account governing the e-mail address was opened.

3. ELIGIBILITY: Sweepstakes is open to legal residents of the United States and Washington, D.C. (excluding Alaska, Hawaii, Louisiana, Puerto Rico, U.S. Virgin Islands and Guam) who are at least 21 years old at time of entry. Any individuals (including but not limited to employees, consultants, independent contractors and interns) who have, within six months prior to the Start Date, held employment with or performed services for Sponsor or Administrator (collectively, "Sweepstakes Entities") or any organizations affiliated with the sponsorship, fulfillment, administration, prize support, advertisement or promotion of the Sweepstakes are not eligible to enter or win. Immediate family and household members of such individuals are also not eligible to enter or win. "Household Members" shall mean those people who share the same residence at least three months a year. "Immediate Family Members" shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses. Void where prohibited.

4. WINNER SELECTION AND NOTIFICATION: A random drawing will be conducted by the Sweepstakes Administrator from all eligible entries received during a Promotion Period. One Grand Prize winner will be selected in each drawing based on the Drawing Schedule listed in Rule #2. Prize winner shall be notified by telephone, email and/or overnight mail, whichever is appropriate. Selected winner shall be required to respond (as directed) to the notification within Five (5) business days of attempted notification date. The failure to respond timely to the notification shall result in forfeiture of the prize and, in such case, the Administrator shall randomly select an alternate winner from among the remaining eligible entries. Prizewinners shall be required to verify name and complete address and to execute before a notary public and return within seven (7) days an affidavit of eligibility and liability/publicity release covering eligibility, liability, advertising, publicity and media appearance issues, unless prohibited by law. Prize shall not be awarded until all such properly executed and notarized forms are returned. The decisions of the Administrator are final and legally binding in all Sweepstakes related matters.

5. PRIZE: ONLY THE PRIZE LISTED BELOW WILL BE AWARDED EACH QUARTER.

QUARTERLY GRAND PRIZE (1): $2,500 Staples Gift Card. Gift cards are redeemable at all Staples retail stores in the United States. The Staples Gift card is not redeemable, transferable or exchangeable for cash and cannot be applied to existing credit balances. The terms and conditions of use of a Staples Gift Card apply.

Prizewinner cannot assign or transfer all or any portion of any prize to another person. Winner shall be responsible for any and all federal, state and/or local taxes resulting from acceptance of the prize. No prize will be replaced if lost or stolen once issued to the recipient. If a prize cannot be awarded due to circumstances beyond the control of Sponsor, a substitute prize of equal or greater retail value may be awarded.

6. ODDS OF WINNING: Odds of winning depend on the number of eligible entries received in a Promotion Period.

7. CONDITIONS OF PARTICIPATION/INDEMNIFICATION: By participating, entrants agree to be bound by these Official Rules and the decisions of the Sponsor and the Administrator, which shall be final and legally binding in all respects. All federal, state and local laws and regulations apply. By participating in this Sweepstakes and/or by accepting any prize that they may win, entrants agree that the Sweepstakes Entities; their parent, subsidiary and affiliated companies, units and divisions and advertising and promotional agencies and prize suppliers; each of their respective officers, directors, agents, representatives and employees; and each of these companies and individuals' respective successors, representatives and assigns (collectively, the "Indemnified Parties") shall not be liable for any and all actions, claims, including any third party claims, injury, loss or damage arising in any manner, directly or indirectly, arising from or relating to this Sweepstakes, including entry and participation in this Sweepstakes and acceptance, possession, use or misuse of any prize. Each entrant, including each prizewinner, by participating in the Sweepstakes, agrees to fully indemnify each Indemnified Party from any and all such claims by third parties without limitation. Entrants authorize the Indemnified Parties to use their name, voice, likeness, biographical data, city and state of residence and entry materials in programming or promotional material, worldwide in perpetuity, or on a winners list, if applicable, without further compensation unless prohibited by law. Sponsor is not obligated to use any of the above mentioned information or materials, but may do so and may edit such information or materials, at Sponsor's sole discretion, without further obligation or compensation. The Indemnified Parties shall not be liable for: (i) late, lost, delayed, stolen, misdirected, postage-due, incomplete unreadable, inaccurate, garbled or unintelligible entries, communications or affidavits, regardless of the method of transmission; (ii) telephone system, telephone or computer hardware, software or other technical or computer malfunctions, lost connections, disconnections, delays or transmission errors; (iii) data corruption, theft, destruction, unauthorized access to or alteration of entry or other materials; (iv) any injuries, losses or damages of any kind caused by the prize or resulting from acceptance, possession or use of a prize, or from participation in the Sweepstakes; or (v) any printing, typographical, administrative or technological errors in any materials associated with the Sweepstakes. Sponsor disclaims any liability for damage to any computer system resulting from participating in, or accessing or downloading information in connection with this Sweepstakes, and reserves the right, in its sole discretion, to cancel, modify or suspend the Sweepstakes should a virus, bug, computer problem, unauthorized intervention or other causes beyond Sponsor's control, corrupt the administration, security or proper play of the Sweepstakes. Sponsor may prohibit you from participating in the Sweepstakes or winning a prize if, in its sole discretion, it determines you are attempting to undermine the legitimate operation of the Sweepstakes by cheating, hacking, deception, or any other unfair playing practices of intending to annoy, abuse, threaten or harass any other players or Sponsor representatives. This Sweepstakes shall be governed by the internal laws of the Commonwealth of Massachusetts. Any and all legal actions or claims arising in connection with this Sweepstakes must be brought in a court of competent jurisdiction within the Commonwealth of Massachusetts and you hereby submit to jurisdiction by the Commonwealth of Massachusetts. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE THE WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHALL RESULT IN DISQUALIFICATION FROM PARTICIPATION IN THE SWEEPSTAKES. SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.

8. PRIVACY POLICY: By entering the Sweepstakes, you grant Sponsor permission to share your email address and any other personally identifiable information with the Administrator. Sponsor will not share your personal information with any parties other than the corresponding Sweepstakes Entities and suppliers who have been opted in by the entrants to send them future information.

9. PRIZE WINNER LIST: For the list of quarterly prize winners or a copy of the Official Rules, mail a self-addressed, stamped envelope to be received no later than 2/20/15 to: “The Staples® 2014 Customer Satisfaction Survey $2,500 Sweepstakes” Winners List or Rules, PO Box 2242, Framingham, MA 01703-2242 (VT residents may omit return postage). Administrator will supply a winners list based on the date of receipt of any request.

Was this answer helpful? No

U.S. Retail Survey Rules

1. DESCRIPTION: NO PURCHASE NECESSARY TO ENTER OR WIN. PURCHASE WILL NOT INCREASE YOUR CHANCES OF WINNING. YOU HAVE NOT YET WON. The Staples® Customer Satisfaction Survey $5,000 Monthly Sweepstakes ("Sweepstakes") is a monthly random drawing Sweepstakes beginning on or about Monday, February 2, 2014 at 12:00:01 a.m. Eastern Time (“ET”) and ending on Saturday, January 31, 2015 at 11:59:59 p.m. ET (collectively, "Sweepstakes Period"). The administrator of this Sweepstakes is COHEN-FRIEDBERG ASSOCIATES, LLC, Framingham, MA 01702, ("Administrator"). The Sponsor of this Sweepstakes is Staples the Office Superstore, LLC, 500 Staples Drive, Framingham, MA 01702 ("Sponsor").

2. HOW TO ENTER: There are three ways to enter this Sweepstakes. Customers who receive an invitation to complete a customer satisfaction survey either on their store receipt containing the official 16-digit order number or receive an email invitation from the Sponsor to participate in the survey can complete a customer satisfaction survey (1) online at http://www.staplesCares.com or (2) by phone by calling toll-free 800-881-1723. No matter which entry process is selected once the survey has been completed you will automatically receive one entry into the Sweepstakes (see entry dates chart below) unless you affirmatively choose not to enter the Sweepstakes (option given during survey). All online and phone survey entries, must be made within seven days of receipt date. Official order numbers are non-transferable and not redeemable for cash or (3) Free alternate means of entry: Legibly hand print on a postcard your complete name, street address (no P.O. Boxes please), city, state, zip code, daytime phone number, age and email address (if available) and mail it to: Staples Customer Satisfaction Survey Sweepstakes, P.O. Box 2242, Framingham, MA 01703-2242. Entry in the Sweepstakes does not constitute entry into any other promotion, contest or sweepstakes.

Sweepstakes # Entry Period Begins at 12:01 am ET: Entry Period Ends at 11:59:59 pm ET Drawing Date All Entries Must Be Received By:
1 2/2/14 3/1/14 3/6/14 3/5/14
2 3/2/14 4/5/14 4/10/14 4/9/14
3 4/6/14 5/3/14 5/8/14 5/7/14
4 5/4/14 5/31/14 6/5/14 6/4/14
5 6/1/14 7/5/14 7/10/14 7/9/14
6 7/6/14 8/2/14 8/7/14 8/6/14
7 8/3/14 8/30/14 9/4/14 9/3/14
8 8/31/14 10/4/14 10/9/14 10/8/14
9 10/5/14 11/5/14 11/6/14 11/5/14
10 11/2/14 11/29/14 12/4/14 12/3/14
11 11/30/14 1/3/15 1/8/15 1/7/15
12 1/4/15 1/31/15 2/5/15 2/4/15

Mail-in entries will be entered into the drawing period based on the date of receipt of entry. LIMIT: One entry per month per email or household address. One prize per person or household over the Sweepstakes Period. All entries received for a given month’s drawing will NOT be retained for subsequent months’ drawings.

All entries and materials submitted become the property of the Sponsor and shall not be acknowledged or returned. If entries exceed the entry limitations, the Entrant may be disqualified in the Sponsors’ sole discretion. Entrants must provide all information requested to be eligible to win. Incomplete, unreadable, or unintelligible entries shall be disqualified. Entries generated by a script, macro or other automated means shall be disqualified. Each entrant must be the rightful owner or have authorized use of the e-mail address identified in the entrant's entry as of the Start Date entry is made. In the event of a dispute as to the identity of a winner, the winner shall be deemed to be the person in whose name the e-mail account governing the e-mail address was opened.

3. ELIGIBILITY: Sweepstakes is open to legal residents of the United States and Washington, D.C. (excluding Hawaii, Puerto Rico, U.S. Virgin Islands and Guam) who are at least 21 years old at time of entry. Any individuals (including but not limited to employees, consultants, independent contractors and interns) who have, within six months prior to any entry date listed above, held employment with or performed services for Sponsor or Administrator (collectively, "Sweepstakes Entities") or any organizations affiliated with the sponsorship, fulfillment, administration, prize support, advertisement or promotion of the Sweepstakes are not eligible to enter or win. Immediate family and household members of such individuals are also not eligible to enter or win. "Household Members" shall mean those people who share the same residence at least three months a year. "Immediate Family Members" shall mean parents, step-parents, legal guardians, children, step-children, siblings, step-siblings, or spouses. Void where prohibited.

4. WINNER SELECTION AND NOTIFICATION: Winners shall be selected in a series of unique random drawings conducted by the Sweepstakes Administrator from all eligible entries received during a Sweepstakes Period (see Rule #2). A Monthly $5,000 Staples Gift Card Grand Prize Winner will be selected in each of the drawing periods listed in Rule #2.

Prizewinner shall be notified by telephone, email and/or overnight mail, whichever is appropriate. Selected winner shall be required to respond (as directed) to the notification within five (5) business days of attempted notification date. The failure to respond timely to the notification shall result in forfeiture of the prize and, in such case, the Administrator shall randomly select an alternate winner from among the remaining eligible entries. Prizewinners shall be required to verify name and complete address and to execute before a notary public and return within seven (7) days an affidavit of eligibility and liability/publicity release covering eligibility, liability, advertising, publicity and media appearance issues, unless prohibited by law. Prize shall not be awarded until all such properly executed and notarized forms are returned to the Administrator. The decisions of the Administrator are final and legally binding in all Sweepstakes related matters.

5. PRIZE: ONLY THE PRIZE LISTED BELOW WILL BE AWARED IN EACH MONTHLY DRAWING.

MONTHLY GRAND PRIZE (1): Each monthly Grand Prize winner shall each receive a $5,000 Staples Gift Card. Gift cards are redeemable at all Staples retail stores in the continental United States. The Staples Gift card is not redeemable, transferable or exchangeable for cash and cannot be applied to existing credit balances. The terms and conditions of use of a Staples Gift Card apply. http://www.staples.com/sbd/cre/marketing/giftcards/index.html?cmSearchKeyword=gift+cards for terms and conditions.

Prizewinners cannot assign or transfer all or any portion of any prize to another person. Winners shall be responsible for any and all federal, state and/or local taxes resulting from acceptance of the prize. No prize will be replaced if lost or stolen once issued to the recipient. If a prize cannot be awarded due to circumstances beyond the control of Sponsor, a substitute prize of equal or greater retail value may be awarded.

6. ODDS OF WINNING: Odds of winning depend on the number of eligible entries received in a Promotion Period.

7. CONDITIONS OF PARTICIPATION/INDEMNIFICATION: By participating, entrants agree to be bound by these official rules and the decisions of the Sponsor and the Administrator, which shall be final and legally binding in all respects. All federal, state and local laws and regulations apply. By participating in this Sweepstakes and/or by accepting any prize that they may win, entrants agree that the Sweepstakes Entities; their parent, subsidiary and affiliated companies, units and divisions and advertising and promotional agencies and prize suppliers; each of their respective officers, directors, agents, representatives and employees; and each of these companies and individuals' respective successors, representatives and assigns (collectively, the "Indemnified Parties") shall not be liable for any and all actions, claims, including any third party claims, injury, loss or damage arising in any manner, directly or indirectly, arising from or relating to this Sweepstakes, including entry and participation in this Sweepstakes and acceptance, possession, use or misuse of any prize. Each entrant, including each prizewinner, by participating in the Sweepstakes, agrees to fully indemnify each Indemnified Party from any and all such claims by third parties without limitation. Entrants authorize the Indemnified Parties to use their name, voice, likeness, biographical data, city and state of residence and entry materials in programming or promotional material, worldwide in perpetuity, or on a winners list, if applicable, without further compensation unless prohibited by law. Sponsor is not obligated to use any of the above mentioned information or materials, but may do so and may edit such information or materials, at Sponsor's sole discretion, without further obligation or compensation. The Indemnified Parties shall not be liable for: (i) late, lost, delayed, stolen, misdirected, postage-due, incomplete unreadable, inaccurate, garbled or unintelligible entries, communications or affidavits, regardless of the method of transmission; (ii) telephone system, telephone or computer hardware, software or other technical or computer malfunctions, lost connections, disconnections, delays or transmission errors; (iii) data corruption, theft, destruction, unauthorized access to or alteration of entry or other materials; (iv) any injuries, losses or damages of any kind caused by the prize or resulting from acceptance, possession or use of a prize, or from participation in the Sweepstakes; or (v) any printing, typographical, administrative or technological errors in any materials associated with the Sweepstakes. Sponsor disclaims any liability for damage to any computer system resulting from participating in, or accessing or downloading information in connection with this Sweepstakes, and reserves the right, in its sole discretion, to cancel, modify or suspend the Sweepstakes should a virus, bug, computer problem, unauthorized intervention or other causes beyond Sponsor's control, corrupt the administration, security or proper play of the Sweepstakes. Sponsor may prohibit you from participating in the Sweepstakes or winning a prize if, in its sole discretion, it determines you are attempting to undermine the legitimate operation of the Sweepstakes by cheating, hacking, deception, or any other unfair playing practices of intending to annoy, abuse, threaten or harass any other players or Sponsor representatives. This Sweepstakes shall be governed by the internal laws of the Commonwealth of Massachusetts. Any and all legal actions or claims arising in connection with this Sweepstakes must be brought in a court of competent jurisdiction within the Commonwealth of Massachusetts and you hereby submit to jurisdiction by the Commonwealth of Massachusetts. CAUTION: ANY ATTEMPT TO DELIBERATELY DAMAGE THE WEB SITE OR UNDERMINE THE LEGITIMATE OPERATION OF THE SWEEPSTAKES MAY BE IN VIOLATION OF CRIMINAL AND CIVIL LAWS AND SHALL RESULT IN DISQUALIFICATION FROM PARTICIPATION IN THE SWEEPSTAKES. SHOULD SUCH AN ATTEMPT BE MADE, SPONSOR RESERVES THE RIGHT TO SEEK REMEDIES AND DAMAGES (INCLUDING ATTORNEY FEES) TO THE FULLEST EXTENT OF THE LAW, INCLUDING CRIMINAL PROSECUTION.

8. PRIVACY POLICY: By entering the Sweepstakes, you grant Sponsor permission to share your email address and any other personally identifiable information with the Administrator. Sponsor will not share your personal information with any parties other than the corresponding Sweepstakes Entities and suppliers who have been opted in by the entrants to send them future information.

9. PRIZE WINNER LIST: For the list of monthly prize winners or a copy of the Official Rules, mail a self-addressed, stamped envelope to be received no later than the drawing date listed in Rules #2 to: “Staples Customer Satisfaction Survey” Winners List or Rules, PO Box 2242, Framingham, MA 01703-2242 (VT residents may omit return postage).

Was this answer helpful? No

Deals! Get them now
SUBMIT
Join us on: