Warranty & Recall Info

How can I obtain manufacturer's product warranty information?

To obtain a manufacturer's telephone number for warranty information please contact us one of the following ways:

• Call 1–800–378–2753
• Email us

Please include the product name, manufacturer, model number or Staples' item number. For information on Service Plans you have purchased through Staples please visit www.staplesesp.com.

How can I obtain recall information?

The products identified below are subject to recall in the United States. The recall information provided here is based on manufacturers' and regulatory agencies' press releases that involve product previously sold through Staples or staples.com. Information on each recalled product, and the steps you should take if you own such a product, are also set forth in more detail below.

For products recalled through the U.S.Consumer Product Safety Commission you may visit the CPSC website at www.cpsc.gov for additional information or call the CPSC recall consumer hotline at 1–800–638–2772.

For products recalled through the U.S. Food and Drug Administration you may visit the FDA website at www.fda.gov for additional information or call the FDA at 1–888–INFO–FDA.

Recalled Products previously offered for sale by Staples or staples.com:

• ALCOHOL PREP PADS, ALCOHOL SWABS, AND ALCOHOL SWABSTICKS (Added 04/01/11)
• Bumble Bee Chicken Salad with crackers (Added 12/13/10)
• Balt® Posture Perfect Chair (Added 01/24/10)
• Balt® Spine Align™ Ergonomic Executive Chair (Added 01/24/10)
• Fellowes Climate Control Footrest (Added 03/17/10)
• Targus Universal Wall Power Adapters for Laptops (Added 05/04/10)
• Lithium–Ion batteries for Hewlett–Packard and Compaq notebook computers (Added 05/26/10)
• Sony VAIO Laptops  (Added 07/03/10)