Why do I have to notify American Express if I want my order shipped to a different address?
This is a new policy from American Express that must be adhered to both by Staples and American Express customers. It is done to protect you from fraudulent use of your credit card account. It is in your best interest to call American Express and notify them of your other delivery address so that your order can be authorized and shipped to you as quickly as possible.
If you do not call AMEX to notify them that you are using a different shipping address for an order, your order may be delayed. Our Credit Department will place the order on hold and call the billing contact person for the AMEX card. If the billing contact person cannot be reached to verify the order, your order may be delayed.