If the web site crashes while you are still placing items in your basket, those items should still be in your basket when you return to the site if you are a registered user or your browser accepts cookies.

If the web site crashes when you are authorizing an order, you should return to the site and submit it again. Our Internet associates check for duplicate orders. If we have questions about whether or not your order is duplicated we will contact you by phone or email.

If you are in the store on Staples.com and your order is inturrupted, sign in again and proceed to your order history and reprint your order.