When you initially set up your password, you will be given the option of providing a question that only you know the answer to. If you forget your password later on, you will be able to see the question. If you type in the answer to your personalized question correctly, you will be given your password. If you have trouble accessing this option or would like a call center associate to help you, just call us at 1–800–3STAPLE (1–800–378–2753). The associate will be able to see your personalized question and ask you for the answer. If you answer correctly, the associate will give you the password.