If you're not 100% satisfied with your Staples® purchase, you can return it for any reason.
Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
The returns period for electronic and furniture products purchased in our stores and ordered on Staples.com between November 23, 2014, and December 24, 2014, will be until the later of January 17, 2015, or 14 days from the purchase/order date. All other terms and conditions of our returns policy apply.
No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.
Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.
Technology and business machines — such as computers, digital cameras, printers and tablets — may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.
Customers who purchased an AppleCare+ Protection Plan at Staples may return to Staples to cancel AppleCare within 30 days to receive a full refund. Staples cannot cancel AppleCare+ for customers who purchased the AppleCare elsewhere. All requests to cancel AppleCare+ beyond 30 days must be directed to Apple to receive a pro-rated refund.
Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom-ordered and custom-assembled furniture is only returnable if it's defective when you receive it.
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. stores, may be returned at any time for a full refund.
If you paid:
Any product that's returned without a promotional item(s) that was included in the original transaction (e.g., buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g., buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.
For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, major credit card, prepaid credit card (bank-issued gift card), check and Staples gift card. It's important to keep your prepaid credit card until you're completely satisfied with your purchase as we are required to process the refund to the original method of payment.
If you're returning your item to the same store at which you made the purchase, and you have the credit or debit card you used to make the purchase, we can look up your receipt.
If it was an online order, you can look it up in the My Orders section and reprint your receipt.
If you no longer have your receipt and we cannot locate your transaction information, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. A valid government identification is required for all returns made without a receipt.
We carefully monitor returns, and in some cases, returns made without a receipt may be refused. Staples reserves the right to deny any return.
Click here if you have any additional questions about returns, refunds or exchanges.