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If you've already placed an order, you can view your Order Status online. If you have any other questions, please choose from one of the options below.
Pick from the topics below that you would like to email us about.
Order Number is required. You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.
Please Tell Us:
If you would like to return an item(s) for credit, please give us each item number, quantity, description, and reason for the return.
If you would like to exchange an item(s), please give us each item number(s), quantity, and description of each item you would like to exchange, and the item number(s), quantity, and description of the item(s) you would like to receive instead. Your account will be credited or billed for any difference in price.
Please include any other questions you have, or additional details that would be helpful.
Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.
If more than one item is missing, please let us know how many Staples shipping cartons you received.
The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.
If you are checking on the status of a refund or credit to your account, please give us details below. Include the item number(s), date of problem and the reason for the credit.
The date(s) of your delivery order, what type of information you need, and how you would like us to send you the information — Email, fax, or US mail.
Price Match Policy:
Please note: must be an identical item, in–stock and available for purchase, within 14 days of purchase. Other restrictions apply — see FAQs for additional details.
Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.
If a coupon was erroneously omitted from your order, please include the coupon code and amount of the coupon. If the offer was for free product, please include the coupon code and item number or description of the free product.
Missing Your Rebate Form?
Please supply the name of the product and a brief description of the offer.
Rebate check not received?
Please supply name of the product, rebate amount, date submitted, and the mailing address where check is to be sent. Include the mailing address that your rebate check should have been sent to and any other questions you have, or additional details that would be helpful.
We need to have a copy of your current Tax Exempt Certificate on file with our Tax Department in order to process your request. You may fax it to: 1-888-823-8503. Please be sure to include your name and telephone number on your fax.
Did you place an order with us at the time you applied? (2–4 days approval time)
When did you fax your application to us?
If you have a question or comment about a product we sell, please include the product name and Staples No.
If you have a question or comment about a service in our Staples Business Solutions Center, please include the service name.
What do you think about our site? Please include your feedback and suggestions below.
If you have a question or comment about a specific store, please include the store details.
What do you think about our catalog? Please include your feedback and suggestions below.
If you have a question or comment about Staples Rewards®, please enter your questions or comments here. Be sure to include your Staples Rewards® Number.
If your question or comment is not covered by any of the listed categories, please enter your questions or comments here. Be sure to include any additional details that would be helpful. Note: Please do not include any credit card information on this form.
Note: Please do not include any credit card information on this form.
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