Unfortunately for many of our customers, data loss happens despite their best efforts to prevent it. That's OK! We have a variety of tools at our disposal that are specifically designed to rescue and recover that data, even if you think it's been accidentally erased forever. When deletions occur, our data recovery service looks a little something like this.
To recover lost data, either due to accidental deletion by the user or by a program that's crashed during a valuable project, we employ a variety of tools, cables and proprietary data recovery software. Everything we need to get started with our tech expert, Ryan S., is presented here.
As is the case with many of our PC technology services, we begin the project with a steady hand, immaculate screwdriver and the PC's protective case cover.
With the screw removed, our technician Ryan is able to remove the cover and get at the components inside. It is at this point in the procedure when we get our first glimpse of the damaged hard drive. It's the green and black piece on the left side that's partially obscured by the silver metal housing.
We go back to our trusty screwdriver to remove the screws that hold the hard drive in place against the metal housing. In this image we see the first screw. There are three more to remove after this one.
With the four screws removed, the drive easily lifts out of the PC. Please note that Ryan is wearing a professional anti-static wristband and lanyard (off camera) that protects your drive from electric surges. He's also being very careful not to drop the drive, which could further damage its sensitive internal components.
To access the damaged drive and evaluate your deleted data, we need to connect the cables and power supply that were pictured way back in the first photo. The power allows us to turn the drive on so that the second cable (the red one being plugged in here) can access the data.
Ryan will now use our proprietary file and data recovery software to fully evaluate your damaged drive or seemingly deleted files. The amazing thing about deleted data is it's oftentimes just "hidden" by the computer in an area of the drive that will eventually be written over with new data when space is needed. This means that in many cases 100 percent of those accidentally deleted family photos can be saved!
Data recovery is a labor-intensive process, but the results often feel like a lifesaver for our customers.