Customer Reviews for Swiffer PowerMop Starter Kit, Fresh Scent (07242)

We're very sorry to hear this, Diana. Our team works hard to make sure Swiffer PowerMops are built to last, and we're glad you took the time to share your experience, as this certainly isn't something we would expect. Changing the batteries is a great first step, and we'd be happy to share some additional troubleshooting tips to help get the mop spraying again. To help us do so, we'd like to gather some additional details about the mop to share with our Quality Team. For assistance, please give us a call at (800) 742-9220.

Mike, we're sorry to learn your Swiffer PowerMop pads aren't sticking, and want to help. Sometimes if the mop head itself is dirty, the pads may not attach, so we're glad you tried to clean the mop head. IT can help to spray solution, put the pad on the mop head, and pass the pad through the solution. The friction of the pad + solution on the floor will attach the pad to the mop head. So we can help further, please call us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We appreciate your feedback and are very sorry you're upset that the cleaning pads for Swiffer WetJet and PowerMop aren't interchangeable. Just so you're aware, the pad dimensions are printed on the outside front of the packaging. For example, each WetJet pad measures 15cm x 30 cm, and each PowerMop pad measures 39.0 x 13.5cm (15.4 in x 5.3 in). Feel free to call us at (800) 742-9220 if you'd like any additional assistance.

We're sorry to hear this, Angie, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We know how important it is to easily clean your floors, and are sorry to learn your battery cartridge from your PowerMop is missing. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your feedback with our team. So we can help further, please give us a call at (800) 742-9220.

Amanda, Swiffering your floor worries away is our top priority, so we're sorry to hear about this. With our quality checks, this isn't what we expect especially since you changed the batteries. We'd like to collect some additional details in order to troubleshoot this further and offer some additional tips and tricks. Please call us at (800) 742-9220.

We're sorry to hear this, Terri, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're incredibly sorry to hear about what's going on with your PowerMop. With our quality checks, this isn't what we expect. We'd love to offer troubleshooting tips and tricks, but first, we need to know if you can hear the motor or not. Please call us at (800) 742-9220.

We're sorry that the fastener on you handle is failing to hold the two sections together, Louie. We're dedicated to making it easy and convenient to keep your home sparkling clean, and a lot of thought and research goes into our product designs. Our products are made to be durable, and undergo many quality checks to ensure reliable performance. What you described is not the norm, and we appreciate you reaching out to bring this to our attention. Our Swiffer Team would like to gather details to further assist with this matter. Please give our team a call at 1-800-214-8734 from 9AM -- 6PM EST Monday -- Friday.

We're so very sorry to hear about this, Ametz. If you have not done so already, ensure you removed the piece of corrugate that is positioned underneath the solution bottle. We'd love to assist you with this. Please call us at (800) 742-9220.

We're sorry to hear this, Josie, and want to assure you that we have many quality checks to ensure you get the best from your PowerMop pads. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure the pad attaches with ease. Make sure not to remove anything from the pad, and attach the printed side onto the bottom of mop head using firm pressure. The white and purple strips should be facing the floor. We'd like to help as well as share your experience with our Quality Team. When you have a minute, please reach out to us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. Since you've checked the batteries, we recommend to gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure your PowerMop works like a charm. We recommend fresh batteries, gently clean the nozzles, as well as check the cleaning solution. We'd like to get you Swiffering again and also share your experience with our Quality Team. When you have a minute, please get in touch with us at (800) 742-9220.

Hi there, Judith. Thank you so much for your review. We're sorry to hear about this. As you can imagine, we do not expect your PowerMops to die within the year. If you can no longer hear the motor, replacing the batteries should fix it. Since you tried changing the batteries already, make sure they aren't carbon-zinc or rechargeable batteries. Also, be sure the door is completely closed. We'd like to connect about this and help. Please call us at (800) 742-9220.

We're very sorry to hear about this, Perk. It's certainly not the experience we'd want or expect you to have with a Swiffer product, as they all go through many quality tests while being made. Kindly give us a call at (800) 742-9220 so we can help.