Customer Reviews for Shark Detect Lift-Away ADV Upright Vacuum, Bagless, Burgundy (LA492)

Hi there, Thank you for taking the time to share this feedback with us. We apologize for how disappointing your experience has been with your Shark Detect, especially with the stiff cord and the unexpected odor from the odor neutralizer cartridge. We understand how frustrating it is to encounter features you weren’t expecting or wouldn’t have chosen. Please reach out through the link below so we can look into this further and review available options with you. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to share your experience with the Detect Upright Vacuum. We’re so glad to hear how much you’ve been loving the vacuum and its features, though we’re truly sorry the floor nozzle suddenly stopped working. That definitely isn’t the experience we want for you, especially with a unit that’s only a couple of months old. The issues you’re describing, the sensor not detecting carpet, the light not working, and the unit shutting off when you push the nozzle down, suggest something we’d really like to take a closer look at. We appreciate you already cleaning and trying to troubleshoot on your own, and we’re sorry you haven’t heard back yet. We’d love to help get this resolved for you as quickly as possible. When you get a moment, please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi Jennifer, Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’re experiencing issues with the cord on your Shark Detect Lift‑Away. We understand how frustrating it is when the cord feels stiff and gets in the way, especially when this hasn’t happened with your previous Shark vacuums. We can see that you previously reached out to our team. When you get a moment, please reply to the email we sent so we can continue assisting you. If you prefer, you can also reach out to us through the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi there, Thank you for taking the time to share this feedback with us. We’re truly sorry to hear the Shark Detect didn’t meet your needs when it comes to reaching under furniture. We understand how important that feature is, and we appreciate you letting us know. We’ll be sure to share this with our team. We hope you’ll consider choosing Shark again in the future. Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear that your vacuum stopped working after just a month. We understand how frustrating it must feel given your past experiences with other vacuums. We’d still like the opportunity to look into what happened here and see how we can help. Please reach out to us directly via the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re truly unhappy to hear that your Shark is tipping over while using the accessories. We understand how frustrating this experience can be, and we want to help make things right. Please know that we will absolutely share your feedback regarding the hose length and its limited reach on stairs with our internal teams. If there’s anything we can do to further improve your experience, or if you’d like to share additional feedback, we’d love to hear from you. You’re always welcome to reach out to our Customer Care team at https://support.sharkninja.com/contact-us. Kind regards, Shark Clean NA.

Hi Jaxxbad, Thank you for taking the time to leave a review. We’re deeply unhappy that the Shark Detect Lift Away did not meet your expectations. We totally get how frustrating a short cord can be also when the unit is hard to push on carpet mode. This definitely isn’t the kind of experience we want you to have. If you'll like to speak with us us further, please visit the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Clean US

Hello there, Thank you for taking the time to leave a review. We're really sorry to hear that the new vacuum didn’t meet your expectations, especially after having such a positive experience with your previous Shark model. We understand how important the lift-away feature is for cleaning under furniture, and it’s disappointing to hear that the design change has impacted its usefulness for you. We’d love to pass your feedback along to our product team — they rely on insights like yours to improve future designs. In the meantime, we kindly invite you to reach out to our team via phone at 1-855-427-5127 for further assistance. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hello, Thank you for taking the time to leave a review. We're so sorry to hear that the Lift-Away feature didn’t meet your expectations, especially after having a previous Shark model that allowed you to vacuum under furniture more easily. We'll share your comments with our product team so they’re aware of how this change is affecting long-time users. We’re always working to improve our designs, and feedback like yours is incredibly valuable. Kind regards, Shark Clean