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Help Center

Staples Rewards® Program

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How the Program Works

What are the benefits of the Staples Rewards® program?

As a Staples Rewards member, you earn 5% back in rewards on everything, except postage stamps, phone/gift cards and savings passes. You can use your rewards like cash to make purchases at Staples and staples.com®. Plus, you’ll get free shipping on every staples.com® order with no minimum. In addition, you earn $2 back in rewards for every ink or toner cartridge you recycle when you've spent at least $30 on ink or toner over the previous 180 days. Rewards members can recycle up to 20 cartridges per month, depending on membership tier.

Visit staplesrewards.com for a full list of benefits.

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Is there a cost to join the Staples Rewards program?

No, there is not. The Staples Rewards program is available only to Staples® customers in the U.S., 18 years of age or older, with a valid U.S. mailing address and email address. Rewards are only granted for purchases made in the U.S. The Staples Rewards program is not available to Staples Advantage® customers or Staples employees.

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How do I earn Staples Rewards?

Simply place an order online (make sure your Rewards number is part of your staples.com account), or make a purchase in a Staples retail store and provide the cashier with your Rewards number when checking out. For any purchase you make (excluding postage stamps, phone/gift cards, savings passes), you earn 5% back in rewards. Rewards will be issued once you earn at least $10 in rewards within a calendar month. Reward balances of less than $10 roll over monthly within a calendar quarter and expire at the end of the calendar quarter if $10 is not earned. If you’ve already earned a reward within the calendar quarter, you’ll be paid for any balances greater than $1 at the end of the calendar quarter.

Rewards Plus members are issued rewards online monthly when a minimum of $5 has been earned. Plus rewards balances of less than $5 will be rolled over month to month and will expire at the end of each calendar quarter if $5 is not earned.

Rewards Premier members are issued rewards online monthly when a minimum of $5 has been earned. Premier rewards balances of less than $5 will be rolled over month to month and expire at the end of each calendar year.

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How will I receive my rewards?

The quickest and easiest way to receive your rewards is electronically via email; just make sure we have your correct email address. (Log in to staples.com to check and/or update it now.) With electronic rewards, we’ll send you an email letting you know when you have rewards available.

All eligible rewards, including standard and Ink Recycling Rewards, are issued monthly online at staplesrewards.com. Once logged in to staplesrewards.com, choose View and Print Reward.

Or, when you’re logged in to staples.com, access your available rewards by clicking on Staples Rewards in the Your Account dropdown at the top of the page, or access them from your Shopping Cart by simply clicking on “Add/edit coupons and rewards.”

If you’d prefer to receive your rewards via postal mail instead of email, please visit www.staplesrewards.com/mailme and select that option.

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How often are rewards issued?

Rewards are issued monthly to members at staplesrewards.com within approximately 30 days after the end of the calendar month when the value of the reward is at least $10 (or $5 for Rewards Plus and Premier members).

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What are the benefits of visiting staplesrewards.com?

Once signed in to your account from staplesrewards.com, you can view your rewards summary, including how close you are to earning your next reward, available rewards, and your store, online and phone purchase history. You can also edit your account profile, get credit for missing purchases and many other great features.

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I'm not currently a Staples Rewards member and I would like to enroll in the program. How do I do that?

If you’re currently a registered user of staples.com, click on My Profile in the Your Account dropdown at the top of the page. Click “Edit” next to Staples Rewards Number, simply select Become a Rewards Member, fill in the required information and click Save Account.

If you’re not currently a registered staples.com user, click on Start Here in the Your Account dropdown at the top of the page. Fill out the required information and click “Continue to register for staples.com and enroll in Staples Rewards.”

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I have a Staples Rewards number and I want to register online so I can manage my account. How do I register?

To register your rewards number online, go to staplesrewards.com. Under the section titled “Create an online account,” click on Create account. Enter your rewards number and phone number, and then create your username and password.

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How will I know how close I am to receiving my next reward?

Once logged in to your account, you can view a summary of your rewards, including how close you are to earning your next reward, available rewards, and your store, online and phone purchase history. You can also edit your account profile, get credit for missing purchases and enjoy many other great features.

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Can I choose how I receive my rewards?

You can choose how you’d like to receive your rewards, either via email or postal mail. Visit staplesrewards.com, and go to Edit Rewards Statement Delivery in the Account Profile section to select your preference.

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Can I print my reward from my account?

Yes, rewards can be printed from staplesrewards.com in the View & Print Rewards menu under Rewards Dashboard.

You can also print your available rewards when logged into staples.com by clicking on Staples Rewards in the Your Account dropdown at the top of the page, then clicking Print next to the reward you want to print.

If you don't have a printer available, you can print rewards in our retail stores at the Special Orders computer or use your mobile device to access your rewards from the Staples Mobile App.

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How do I get free shipping as a rewards member?

Staples Rewards members receive free shipping on all orders from staples.com as well as those made by phone or from an in-store kiosk, as long as a membership number has been provided. (Note: This does not include orders made at documents.staples.com, print.staples.com, staplespromotionalproducts.com and third-party Web sites linked to Staples.com.) Be sure to include your rewards number in your online profile at staples.com or provide your rewards number to the Customer Service Representative when placing your order.

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I forgot to provide my rewards number when I made a purchase. Can I still get credit for what I bought?

To add a missed purchase to your rewards account, visit staplesrewards.com and log in to your account. Then select Add Receipt on the left-hand side of the screen and choose the type of purchase (store, phone, online).

If your purchase was made in a Staples retail store, enter the 17-digit barcoded number at the bottom of your receipt.

If it was a phone or online order, enter the 10-digit order number and 6-digit shipment number. The shipment number is the number of boxes that were shipped for that order. For example, if you were shipped two boxes for one order, enter the order number and enter 000001 in the shipment number field for box one, enter the same order number and enter 000002 for box two. Continue this process for each box in your shipment. A maximum of 10 submissions will be accepted per day per customer. Purchases are applied to your account within five days after they have been validated. Purchases from the prior two calendar quarters can be submitted for validation.

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Do Staples Rewards expire?

Yes. The expiration date is printed on the reward. Expired rewards cannot be reissued.

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How do I view the full Terms and Conditions of the program?

Visit staplesrewards.com to view the full Terms and Conditions of the Staples Rewards program.

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What happens if I don't use my entire reward on one purchase?

If a reward is not redeemed in full, on in-store purchases only, a one-time-only coupon will be printed on the bottom of your receipt for any remaining balance of $1.00 or more. The coupon will have the same expiration date as the original reward.

The balance coupon can be used in any one of our Staples stores, or when ordering by phone or online at staples.com.

All staples.com orders or phone orders, excluding taxes, delivery charges, prepaid phone cards and postage stamps, must meet or exceed the value of your reward.

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How do I add a reward to an online order?

Just follow these directions to use your reward at staples.com:

1. When you're ready to submit your order, click Cart in the top right corner of the page

2. After you’ve reviewed your items, select Add/Edit Coupons

3. Select Add to Order next to the reward(s) you would apply to your order

4. Click Add Coupon

Don't forget: Your order will only process as long as the order, excluding taxes, delivery charges, prepaid phone cards and postage stamps, exceeds the value of your reward.

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My staples.com order was shipped from another supplier. Do I still get rewards for this purchase?

Yes you do. Members get 5% back in rewards in store and online, even on items shipped from one of our trusted suppliers.

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I joined the Staples Rewards program today, but I just placed an order yesterday. Can I get credit for that purchase?

Unfortunately, you cannot. You can only earn rewards for the purchases you make while you’re a member.

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I received a Staples Rewards® coupon after I placed an order. Can I apply it to the order I placed?

Unfortunately, we can only apply Staples Rewards coupons at the time of your order and cannot do so later.

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I used my Staples Rewards® earnings on a purchase that I'm returning. Will I get my rewards earnings back?

Not to worry; as long as the original reward has not expired, you won't lose your rewards earnings. If you need to complete a full order return or specific item return, the check amount, which was prorated against the returned item, will be sent back to you in the form of a refund coupon. This coupon may be used for a future order with Staples.

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Membership Levels

Is there a higher tier of rewards membership?

Yes. Spend $500 or more in a calendar year, and you’ll be upgraded to Staples Rewards Plus status. Taxes, postage stamps, delivery charges, prepaid phone cards, Staples gift cards, purchases made on third-party Web sites, third-party gift cards and any other categories Staples has excluded do not count toward achieving Plus status.

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What are the additional benefits for Plus members?

In addition to the regular Staples Rewards benefits, Plus members receive double the ink recycling limit, Office on the Go services and free Staples® EasyTechsm.

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How do I earn Premier rewards status?

Spend $1,000 or more in a calendar year, and you’ll be upgraded to Staples Rewards Premier status. Taxes, postage stamps, delivery charges, prepaid phone cards, Staples gift cards, purchases made on third-party Web sites, third-party gift cards and any other categories Staples has excluded do not count toward achieving Premier status.

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What are the additional benefits for Premier members?

In addition to the regular Staples Rewards benefits, Premier members also receive double the ink recycling limit, Office on the Go services, free Staples EasyTech tech services, design services, a Copy & Print instant discount, Premier-exclusive bonus events, double the time to redeem rewards, additional savings opportunities and more.

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Ink and Toner Recycling Rewards

Can I earn Staples Rewards® for each ink and toner cartridge I recycle?

Staples Rewards members receive $2 back in Staples Rewards for every eligible cartridge recycled in person in a Staples® store or online at staplesrewards.com — up to 10 per calendar month for regular members and up to 20 for Plus and Premier members — if the member has spent at least $30 in ink and/or toner purchases at Staples over the previous 180 days.

Ink and/or toner purchases made on the date of recycling are calculated toward the minimum purchase requirement. Minimum purchase requirement does not include coupons, taxes or shipping charges.

Limit one Staples Rewards account per person or at any mailing address. Additional accounts will be canceled. Ink resellers and remanufacturers are strictly prohibited from earning Ink Recycling Rewards.

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Can I recycle ink and toner cartridges and earn rewards online?

Yes, you can. Rewards members can log in to their account at staplesrewards.com and select the option to recycle their ink or toner cartridges online. Members will receive a prepaid shipping label that they can use to send back cartridges. (Note: Online ink and toner recycling is currently available only for Staples Rewards members.)

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Are ink recycling rewards included in my monthly Staples Rewards?

No, they are not. Ink recycling rewards are issued monthly, separately from your standard Staples Rewards statement.

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Additional Benefits

I'm a teacher. Are there any additional benefits to being a member of the Staples Rewards program?

There are. In addition to 5% back in rewards and free shipping on every staples.com order, you’ll receive an extra 5% back in rewards on teaching and art supplies. Get automatically upgraded to Teacher Rewards Premier when you spend $1,000 or more annually, and enjoy all the benefits of Premier Rewards membership in addition to Teacher Rewards.

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What is the Reward A Classroom program and how can I sign up?

The Reward A Classroom program is a great way parents and teachers can work together to keep classrooms stocked all year long. In addition to the 5% back in rewards all members earn, parents can earn extra rewards for the teacher of their choice with the Reward A Classroom program.

Here's what teachers get when parents shop:

  • 2% back in rewards on everything, excluding postage, phone/gift cards and savings passes
  • 5% back in rewards on every Staples® Copy & Print purchase

Note: Teachers can earn up to $50 from as many as 40 parents each year. That's as much as $2,000 back in rewards every year.

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Are there benefits for using Office on the Go services?

Plus and Premier rewards members can earn up to $10 back in rewards annually on these Office on the Go services at Staples Copy & Print (in store only):

  • Shredding: Secure shredding for all your confidential documents by trusted partner, Iron Mountain®
  • Scanning: Save right to a thumb drive. Bring your own thumb drive or buy one in store
  • Computer workstation (available in 900 stores): Internet, email, Adobe® Reader, Microsoft® Office and printing

Show your rewards card at the time of purchase to start earning rewards on shredding and scanning. For use with a computer workstation, be sure to scan your rewards card at the Easy Self-Serve kiosk before accessing the Internet, email or PDF maker to earn your rewards back. Rewards cannot be retroactively calculated at the Easy Self-Serve kiosk; in order to earn rewards, your card must be scanned at Easy Self-Serve kiosk at the time of purchase.

Your Office on the Go rewards will be tracked on staplesrewards.com, accessible from your desktop or Staples Mobile App. You don't have to use all Office on the Go rewards at once; you have the entire calendar year to use them.

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Do unused Office on the Go rewards roll over to the next year?

No. Office on the Go benefits refresh at the beginning of each calendar year. If you don't use your benefits, you will lose them at the end of the calendar year. At the beginning of each calendar year, you’ll be able to begin earning up to $10 back in rewards again.

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What benefits are there for Staples® Design Services?

Premier members can earn up to $20 back in rewards annually on Design Services at Staples® Copy & Print (in store only). We can help promote your business by designing business cards, flyers, banners, brochures, invitations, menus and more. Valid on design services only. Not valid on the printing of these products. Show your rewards card at the time of purchase to start earning rewards. Your Design Services rewards will be tracked on staplesrewards.com. You don't have to use all Design Services rewards at once; you have the entire calendar year to use them.

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Do unused Design Services rewards roll over to the next year?

No, Design Services benefits refresh at the beginning of each calendar year. If members don't use Design Services benefits, they will lose them at the end of the calendar year. At the beginning of each calendar year, qualifying members will be able to begin earning up to $20 back in rewards again.

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What benefits do I earn for using EasyTech tech services?

Plus members are eligible for one free Hardware/Software Installation per year. Premier members are eligible for one free Hardware/Software Installation per year and one free One-on-One Training per year. When you're ready to redeem these free services, print your coupon(s) from the EasyTech services page from your desktop or Staples Mobile App.

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Are there any bonus events for rewards members?

Rewards members get access to special savings opportunities throughout the year.

  • Bonus events: All members are eligible for special rewards back promotional offerings such as 100% back in rewards on batteries or double ink recycling rewards with minimum purchase requirements. Check out our Weekly Ad for these limited-time extra savings.
  • Premier-exclusive bonus events: Premier members will receive exclusive offers a few times per year. These will be available on the Bonus Events page and Coupon Wallet.

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What is the Copy & Print instant discount?

For Premier members only, we'll waive the minimum spend requirement and automatically enroll you in Staples® Business Discount Program Blue. You'll save 5% instantly on all Copy & Print purchases.

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Account Service

How do I create a new username or password?

You can create a username and password using the 2-step process. You’ll need to know the rewards number, last name and zip code associated with your account in order to create a username and password.

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How do I add my rewards number to my Staples.com profile?

To add your rewards number to your Staples.com profile, click on My Profile in the Your Account dropdown at the top of the page. Click Edit next to Staples Rewards Number, enter your rewards number and the phone number you used when you initially registered for rewards.

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How do I change the name, company name, address or telephone number on my Staples Rewards account?

To change your name, company name, address or telephone number, visit staplesrewards.com and log in to your rewards account. Select Account Profile from the main menu and then click on Edit Contact Information. (If you haven’t created your login information yet, visit staplesrewards.com and click the “Create account” button.) Any changes you make to your profile can take up to 48 hours to update.

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I forgot my login information for the Staples Rewards Web site. What do I do?

You can find your username using the 1-step reminder process. You’ll need to know either the email address or the rewards number, plus the last name and zip code associated with your account, in order to complete the username reminder process. Your username may not be the same as your staples.com username, but your username may be your email address.

If you’ve forgotten your password, go to staplesrewards.com. Under the section titled “Log in to your account,” click on "Forgot your password?"

Choose your method to reset your password:

1. Enter your username for staplesrewards.com (which may be different from your staples.com username)

2. Enter your rewards number

3. Answer your reminder question and click Submit. Then create a new password. Once your new password is submitted, you will be logged in with the new password.

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Why should I give Staples my email address?

We recommend that you use your email address as your username. If you choose to receive your rewards electronically, we’ll email you a notification when your rewards are available on staplesrewards.com. If you choose to receive your rewards electronically and do not provide an email address, we won’t be able to notify you when your rewards are ready.

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What if I don't have an email address?

No problem. You don't need an email address to get your rewards statements. You can set up a profile on staplesrewards.com without providing an email address.

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How can I get another Staples Rewards card?

In an effort to make things easier for you, we no longer require you to show your Staples Rewards card when shopping at a Staples retail store. Just give the cashier your phone number when you check out. This will ensure your purchases track to your rewards account and you'll have one less card to carry in your wallet.

If you’re making an online purchase, enter the rewards number in your staples.com profile under My Account. Click Edit on the Staples Rewards, Staples Teacher Rewards, Tax Exempt, Customer Number field, then enter the 10-digit Staples Rewards number and click Continue.

If you’re making a purchase over the phone, mention your 10-digit Staples Rewards number to the Customer Support Agent at the beginning of your order.

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I need to speak with someone about a problem with my Staples Rewards Program account. Who can I call?

Our Customer Service team is ready to help Monday through Friday, 8:30 am to 9:00 pm ET, and Saturday and Sunday, 9:00 am to 8:00 pm ET.
Just call 800-793-3320.

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How do I add my rewards number to my staples.com® profile?

To add your rewards number to your staples.com profile, click on My Profile in the Your Account dropdown at the top of the page. Click Edit next to Staples Rewards® number, then enter your rewards number and the phone number you used when you initially registered for rewards.

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