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If you're not 100% satisfied with your Staples® purchase, you can return it for any reason at no charge.
Your purchase must be returned in salable condition with the original packaging, including Universal Product Code (UPC), manuals, parts and your receipt or packing slip.
Holiday Returns Policy: Any electronic or furniture product, which usually falls within the 14-day return policy, purchased between Sunday, November 24, 2013 and Tuesday, December 24, 2013, may be returned until Saturday, January 11, 2014 - or as the regular policy allows (whichever is later). This applies to all electronic and furniture products within Staples' regularly posted 14-day returns policy. All electronic and furniture purchases made on or after Wednesday, December 25, 2013 will observe our existing return policy. All other terms and conditions of our returns policy apply.
Feel free to contact our customer service team by phone at 800-333-3330 or send us an email.
Yes we do, and our Staples® Product Concierge team can help. We’ll track down the item for you; just tell us a little bit about what you want, and we'll do our best to find it for you. There's no obligation to buy.
Your Staples Rewards® number can be used when placing an order for products on staples.com®. You can add your Staples Rewards number to your account by taking the following steps:
Step 1: Click My Account from the home page and go to My Profile.
Step 2: Click Edit on the line that says Staples Rewards® Member Number.
Step 3: Enter your Staples Rewards number and press Save Account.
If you do not have an existing account on staples.com but do have a Staples Rewards number, you’ll need to follow these steps:
Step 1: Click Your Account on the top right corner of the home page.
Step 2: Click Start Here to create a new account.
Step 3: Enter your Staples Rewards number in the field provided and click Continue.
When you add your Staples Rewards number to your account, it will automatically be added whenever you make a purchase at staples.com. Please note: Purchases made on Staples Business Services do not count toward Staples Rewards.
Yes, we do. If you find a lower price on a new identical item, just show us the lower price when you buy the item at Staples and we’ll match the price.
If you purchase an item from Staples and tell us within 14 days that you found that item at a lower price in our stores or at staples.com®, we’ll refund the difference.
Our full Price Match Guarantee is available when you place an order or when you call 800-333-3330. For an in-store price match, please see an associate at our customer service desk. This policy was last updated on November 3, 2013, and is subject to change without notice.
After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information.
You can also check the most current order status. To check the delivery status of your order, click on the Order Status page and then provide your order number and zip code. Or, if you’re logged in to staples.com®, click on "Order Status" and select the appropriate order for tracking information. If we need your help to resolve any problems with your order, we’ll contact you by phone. If we can't reach you right away, we’ll contact you by email.
Keep in mind, the Order Status information for staples.com orders, catalog orders and Staples Ship Center orders does not necessarily represent the final order — especially if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference. It cannot be used for tax or billing purposes.
If there are any issues with your order, you’ll be contacted by a Customer Service Representative.
Just click here. We’ll reset your password immediately and send you an email with instructions for choosing a new one.
You can find your username using the 1-step reminder process. You’ll need to know either your email address or rewards number, plus the last name and zip code associated with your account, in order to complete the username reminder process. Your username may not be the same as your staples.com® username, but your username may be your email address.
If you’ve forgotten your password, go to staplesrewards.com. Under the section titled “Log in to your account,” click on Forgot your password?
Choose your method to reset your password:
1. Enter your username for staplesrewards.com (which may be different from your staples.com username)
2. Enter your rewards number
3. Answer your reminder question and click Submit. Then create a new password. Once your new password is submitted, you will be logged in with the new password
Most orders are transmitted almost immediately to our warehouse, where they’re processed and shipped out. So if you want to change or cancel your order, please let us know as soon as possible by calling 800-333-3330. We’ll check the status of your order and attempt to make the necessary changes.
If your order has already been transmitted to our warehouse for shipping, we won’t be able to make changes to the order and it will ship as is. If that’s the case and you’d like to place an additional order, please contact customer service. You can also refuse delivery if that’s more convenient for you, or return your item(s) to any Staples® retail store, even if you ordered it online or by catalog. (Click here to learn how to make a return.)
If you cannot call us, please send us an email and we’ll make the necessary adjustments as noted above.
If you’ve already placed an order with us, we may be able to reschedule your order for a different delivery day that’s more convenient for you. Or, if you would like the driver to leave your products (e.g., on the front steps), please fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you don’t post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.
If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
You can add coupons to your shopping cart at anytime. Here’s how:
Step 1: Click on your cart in the top right-hand corner
Step 2: Click the "Add/Edit Coupons" button at the bottom of the page
Step 3: Enter your coupon code and click "Add Coupon"
Step 4: Click "Back to My Order" to return to your cart
Staples.com reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Web site. Staples.com also reserves the right to reject orders that use a coupon code that was transferred from a direct mail recipient or that are in violation of any coupon restriction listed above.
Easy! If you’d like to see how much is left on your gift card, click here. Under Gift Cards (or eGift Cards if yours was sent via email), click the link that says “View card balance.”
We’ve made staples.com faster and even easier to use. Web pages now load more rapidly, and a more streamlined design makes placing your order stress-free. The site navigation was reorganized and moved from the left side of the screen to the top. Whether you’re looking for products, technology or services, you’ll find everything there. Plus we’ve included your favorite features, like Order by Item and Easy Reorder.
In addition, now you can:
For more information about what’s new on staples.com, check out this video.