In Store	At Your Home / Small Office		Remote (Online)
	Price	Price	Each Additional	Price
PC Tune up We'll boost the speed and performance of your PC by removing trial ware, adjusting key settings that may be slowing it down, and disk defragmentation and cleanup. When done in store, a PC Tune up also includes removal of dust and dirt buildup. View details	FREE Reg. $29.99	$129.99 Order online	$29.99	$49.99 Order online
Green PC tune up Save energy and reduce carbon emissions. Let us help reduce your PC's impact on the environment and save money in the process. View details	–	–	–	$19.99 Order online
Create/Restore CD Create backup images of the operating system and drivers in case of hard drive or system failure (includes necessary CD-R/DVD discs to produce the recovery image). Computer must have the ability to make a CD/DVD recovery set from within Windows View details	$49.99	$129.99 Order online	$39.99	–
Diagnostic Check hardware and perform system analysis to identify any hardware failures or conflicts. Software analysis to identify any software related issues. Note: Hardware repairs based on the diagnosis will require additional fees. View details	$69.99	$169.99 Order online	$69.99	–
System restore System restore on one PC. Restore CDs must be provided or the restore data must be partitioned on the hard drive. All information on PC should be backed up prior to appointment and have the certificate of authenticity or verification key (provided with every version of Windows) on-hand View details	$99.99	$199.99 Order online	$69.99	–
Virus/Spyware/Adware removal Obtain a brief description of the symptoms. Boot PC and ensure that the Windows OS can fully load. Ascertain the presence/status of antivirus software. Install approved removal applications if necessary. Run system and disk cleaner, registry cleaner, start up manager and auto run (if applicable). The operating system is Windows Vista or Windows XP (Home/Professional). Bootable rescue and recovery CDs should be on-hand. View details	$129.99	$199.99 Order online	$89.99	–
Desktop repair Technician will call to perform a diagnosis over the phone to ensure they can bring the necessary part(s) to repair the PC. Diagnosis on desktop and appropriate repairs. Your computer must meet minimum requirements for repair. Problems arising from misuse, abuse, neglect, are not covered under these prices. Repairs for these conditions will be given a parts and labor price quote prior to any work being initiated. View details	–	$299.99 Order online	–	–
Data transfer or Data backup Transfer up to 10GB from one PC to another PC, external drive, CD/DVD drive, USB device, external media (provided by the customer), or online source (provided by the customer). View details	$99.99	$199.99 Order online	$99.99	–
Wireless network security check Run system analysis on PC to check overall health Check to see if any Firewall/Security System exists. Enable any security Settings needed to protect customer’s PC. View details	$9.99	$99.99 Order online	$49.99	–
Flash media recovery Includes initial assessment of drive/disk to determine if media can be recovered. 100% Guarantee: no data, no charge. If we cannot recover your data, there is no charge to you. View details	$99.99	–	–	–
Hard drive recovery Includes initial assessment of drive/disk to determine if media can be recovered. 100% Guarantee: no data, no charge. If we cannot recover your data, there is no charge to you. View details	$259.99	–	–	–
Flash media failure (intensive) Run diagnostic on flash memory unit in store to see if recovery is possible. If media is functional, unit will be sent out to one of i365 Recovery Services Labs for full professional data recovery, then data will be placed onto a DVD. View details	$379.99	–	–	–
Logical hard drive failure (intensive) Flat-fee pricing with no data no charge policy. Upon physical inspection and questionnaire, unit will be sent out to one of i365 Recovery Services Labs for full professional data recovery. Service will include recovery of customer-selected files and returned to customer on a new drive. View details	$999.99	–	–	–
Physical hard drive failure (intensive) Flat fee pricing with no data no charge policy. Upon physical inspection and questionnaire, unit will be sent out to one of i365 Recovery Services Labs for full professional data recovery. Service will include recovery of customer-selected files and returned to customer on a new drive. View details	$1,499.99	–	–	–
RAID hard drive failure (intensive) Flat fee pricing with no data no charge policy. Upon physical inspection and questionnaire, unit will be sent out to one of i365 Recovery Services Labs for full professional data recovery. Service will include recovery of customer selected files and returned to customer on a new drive. View details	Ask for a quote	–	–	–

Find a Staples Store near you or call to speak to an EasyTech expert 1-866-4EZ-TECS (439-8327).

TERMS AND CONDITIONS The Staples receipt will need to be presented to the technician for verification prior to any service being performed. You will be called to review your service and any additional requirements for carry-in service.

Customer Responsibilities: An adult (18 years or older) must be present during the entire installation or repair process. If the technician arrives at the scheduled time and no adult is present, or if the adult leaves prior to the service being completed, the technician will leave and you will be subject to the stated service charges. You must type in all passwords for security purposes. Staples is not responsible for lost data – please ensure you have backed up your important data prior to any service. Customer is responsible for any data migration to a new PC or hard drive. Data transfers are available for an additional fee. Customer is responsible for the removal of any packing materials or trash. There will be a $50 fee for any cancellation within 24 hours of scheduled on-site service (SKU 667347). Technical Service fees are nonrefundable once the service process has begun (any cancellations must be made prior to actual service to receive any prorated refund).

Express Notebook Repair: Outlined prices do not cover liquid spillage, impact damage, missing parts or any effects of neglect, misuse or abuse discovered at check-in or while in our lab. Service requires a $90 nonrefundable diagnostic fee once service is initiated. There are certain proprietary brands that Staples may not be able to repair due to part availability. This will be communicated if Staples is unable to repair your machine (SKU 478671).

Tasks That Must Be Completed Prior to Install or Repair: Please back up all vital data files prior to service being performed. Staples is not responsible for lost data. Any hardware devices, components, peripherals, software or cabling needed for the install must be purchased and supplied by you. If network connectivity is desired for multiple devices, you must supply device (router, hub, modem or switch) with adequate number of ports to support the required number of devices. ISP/Internet or home network connection must be activated and working properly prior to any related install. All equipment being installed must be located in the general area where the install is taking place. The technician must be given immediate access to the equipment so the service call can begin as scheduled. Customer must provide adequate environment (power, space, etc.) for the scheduled service. Customer is responsible for providing power cords and surge protectors. Customer must have available all legally licensed software and media that may be required.

Service Warranty: Staples warranties its workmanship for a period of 30 days from the service date. This includes issues with the configured installation set up by the technician. Staples is not responsible for issues due to setting changes, new software upgrades, ISP connection issues, relocation, viruses or spyware issues, or misuse. A complete terms and conditions document will be supplied to you at the scheduled service call.

• Additional trips not covered by the warranty will be subject to charges.
• Tutorial services are not covered under this warranty
• Staples warranty is only valid on virus, spyware and adware removal service if Staples technician verifies proper protection against such threats System Minimum Requirements for Networking: Please check to see that your computer meets these minimum requirements:
• Windows® disk or restore disk must be available with key code at the time of installation
• A broadband or cable connection must be active before the installer arrives
• All computers to be networked must be virus free and all devices being connected must be in good working condition
• Internet connection, router and primary PC must be in the same room

Back to top