Ink & Toner Finder:
- Cartridge Number
- Cartridge Number
- Printer Model #
Ink & Toner Finder:
The Order Status information for Staples.com orders, Catalog orders and Staples Ship Center Orders does not necessarily represent the final order if any changes were made due to product availability, credit card authorization, tax and coupons. This information should be used only for your own reference; it can not be used for tax or billing purposes.
To check your order status, click here.
To return to the previous page, click on your "Back" button.
Your order number is included in your Order Confirmation email with an automatic link to your Order Status on Staples.com. When you order by phone an associate will give you your order number. It is a good idea to save your Order Confirmation email or write down the number for future reference. If you forget or misplace your order number you can get it by contacting Customer Service via email at support@orders.staples.com or by calling 1-800-3STAPLE (1-800-378-2753).
Staples Ship Centers allow you to ship items via UPS from a Staples store. You can save your shipping information and addresses in our database and can access this information from any store. You can also track this order through Order Status with the UPS Tracking Number given to you at the Staples Store. To check your order status click here.
Processing means we have received your order and are in the process of filling it.
Shipped means we have filled this portion of your order. It is on the delivery truck and will be delivered soon.
Item(s) Not Available means this portion of your order was not filled. A Customer Service Representative from Staples will be contacting you with more details.
Cancelled means the order was cancelled by either the customer or by Staples. A customer service representative from Staples will be contacting you with more details.
Shipping from Store means your order is being filled and shipped from a local Staples retail store in your geographic area.
If you are a Staples Ship Center customer you will be given your UPS Tracking Number when you ship your order from the Staples Retail Store. If you forget or misplace your UPS Tracking Number call the Staples Retail Store from where you shipped your package. To locate store contact information, click here.
If you do not receive your order by 5 P.M. on the scheduled delivery date, contact Customer Service via e–mail at support@orders.staples.com or call 1-800-378-2753. UPS may deliver to residential addresses up to 7:00 p.m.
Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.
You can also check the most current order status. Just click here and then type in your Order Number and ZIP code. You may also log in to Staples.com, click on "Order Status" and select the appropriate order for tracking information. If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we can't reach you right away, we will contact you by email.
To check the delivery status of your order click here and type in your order number and zip code. You can also call us at 1-800-3STAPLE (1-800-378-2753) if you need further details regarding the delivery status of your order. We deliver between the hours of 9:00 AM — 5:00 PM, M–F excluding holidays. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.
For more specific delivery details, please refer to your order.
The My Order section is one of the great new features on Staples.com. Your Order Status history will go back 90 days and will reflect your orders that were placed on Staples.com, via the phone or orders placed at one of our Kiosks in the stores when placed under your Staples Customer Number, Staples Rewards® Number or Staples Issued Tax Exempt Number.
Your Staples Rewards® Number can be used when placing an order for products on Staples.com. You can add your Staples Rewards® Number to your account by using the following steps:
Step 1: Click My Account from the homepage.
Step 2: Under Personal Information, click the View Now link.
Step 3: Click Edit next to the Customer Number section.
Step 4: Enter your Staples Rewards® Number and press Continue.
If you do not have an existing account on Staples.com but do have a Staples Rewards® Number you will need to follow these steps:
Step 1: Click Log In on the top right corner of the homepage.
Step 2: Click Continue to create a new account.
Step 3: Enter your Staples Rewards® Number in the field provided and click Continue.
Please note: Currently, purchases made on Staples Business Services do not count toward Staples Rewards®.
Staples charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. Staples has a business "presence" in each of the 48 states that we ship orders to, therefore we are required to charge sales tax based on the tax laws of that state.
Staples charges sales tax based on the destination of the shipment and in accordance with state and local tax laws. During the checkout process, order confirmation and packing slip will reflect the estimated tax.
We ensure your Credit Card information is 100% safe and secure. We currently accept Staples Credit Cards, Visa, MasterCard, Discover, American Express, Gift Cards and Check. We accept single or multiple methods of payment on your purchases.
Delivery orders may be placed at a Kiosk and paid for in our stores. For these orders, we accept payment via cash, gift card, check, and credit cards. Cash payment can only be made at the register.
Purchases of service offerings cannot be added to a Staples.com cart and paid at the register. Services can be purchased with a credit card only.
Downloadable software has single method of payment option only and excludes the use of gift cards as payment.
You can add coupons to your cart at any time.
Important Restrictions:
Definitions:
Staples.com reserves the right to reject orders that use a coupon code that was obtained from a bulletin board or other Internet site. Staples.com also reserves the right to reject orders that use a coupon code that was transferred from a direct mail recipient or that are in violation of any coupon restriction listed above. If our system does not accept your coupon code and you believe you hold a valid coupon, please call us at 1-800-3STAPLE.
Unfortunately, at this time our packing slip will list the items, quantity and price paid. At this time we are not able to accommodate requests to change packing slips that are sent with orders.
Once you've received your order, you can bring it to one of our stores and take advantage of our full line of reasonably–priced packing and shipping services to have it delivered.
To find a store, click here.
If you normally use Purchase Orders to pay for your office supplies, you must set up a revolving credit account with us. Click here to fill out an application. You may also use a major credit card — MasterCard, American Express, VISA, or Discover — to pay for your order. Purchase Order numbers can be entered at the Payment Information screen when you place your order, or on the Review Order page. Please note that the Purchase Order number is for your records only. It will be referenced on your packing slip to make your record keeping easier.
Most orders are transmitted almost immediately to our warehouse where it is processed very quickly and shipped out.
If you want to change your order, please let us know as soon as possible, by calling 1-800-3STAPLE (1-800-378-2753). We will check the status of your order and attempt to make the necessary changes. If your order has already been transmitted to our warehouse for shipping, we will not be able to make changes to the order and it will ship as is. If that is the case and you would like to place an additional order, please contact customer service at 1-800-3STAPLE (1-800-378-2753), or you can simply refuse delivery if that is more convenient for you.
If you cannot call us, please send us an email and we will make the necessary adjustments as noted above.
Staples.com will automatically let you know when an item is out of stock when you attempt to add it to your cart. We will also recommend alternative products in the event that we are out of stock in your area. In case of an out of stock situation, our call center associates are also always ready to assist you with selecting an acceptable substitute.
In the rare instance that an item becomes out of stock after you have placed an order, we will notify you promptly.
When you place your order on the Internet, your credit card is not "billed" until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our credit department will attempt to get approval from your credit card provider first, without bothering you with a phone call. Otherwise, the credit department will call you and let you know as soon as possible so you can decide on another method of payment.
If you have ordered on Staples.com in a store and paid at the register, your credit card will be billed immediately.
Call us right away at 1-800-3STAPLE (1-800-378-2753) or send us an email. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. If your order is past the cancellation point, simply refuse delivery and contact customer service at 1-800-3STAPLE (1-800-378-2753) to inform them of the refusal.
Please refer to our return policy for more information.
If there are any issues with your order, you will be contacted by a customer service representative.
This is a new policy from American Express that must be adhered to both by Staples and American Express customers. It is done to protect you from fraudulent use of your credit card account. It is in your best interest to call American Express and notify them of your other delivery address so that your order can be authorized and shipped to you as quickly as possible.
If you do not call AMEX to notify them that you are using a different shipping address for an order, your order may be delayed. Our Credit Department will place the order on hold and call the billing contact person for the AMEX card. If the billing contact person cannot be reached to verify the order, your order may be delayed.
Please call us at 1-800-3STAPLE (1-800-378-2753) or send us an email if you need assistance with your order.
Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other changes to your order.
You can also check the most current order status. Just click here and then type in your Order Number and ZIP code. You may also log in to Staples.com, click on "Order Status" and select the appropriate order for tracking information. If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we can't reach you right away, we will contact you by email.
Yes, you can link your Staples customer numbers together by simply calling 1-800-3STAPLE. We will recommend that you choose one customer number and use it going forward for all communications with Staples, including web site and phone orders.
The Staples online catalog includes nearly all items featured in the regular Staples catalog you receive in the mail, with the exception of custom products such as personalized stationery and stamps. In addition, Staples online catalog has over 45,000 items including supplies, technology products and furniture as well as 100,000 Downloadable Software titles. Feel free to call us at 1-800-3STAPLE (1-800-378-2753) if you are interested in any items that you do not see in the online catalog — we have an additional Staples Special Order catalog and will be glad to assist you in selecting products.
When you order a Staples catalog filled with thousands of office products you will be able to take advantage of our everyday low prices right over the phone or online at Staples.com. To order your Staples catalog call us toll free at 1-800-3STAPLE or go to the Request a Catalog page and select from our Staples Office Supply Catalog or Staples Furniture Catalog.
You can request to be removed from our catalog and mailing lists by following any of these steps:
To obtain information about having your name and home address removed from marketing lists on a national basis, you may contact Direct Marketing Association at www.the–dma.org.
Staples delivery policy
Certain Staples items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck and you are responsible for unloading the items and bringing them into your building.
*Business days are defined as Monday through Friday, except holidays.
At this time we do not accept C.O.D. orders.
To check the delivery status of your order click here and type in your order number and zip code. You may also log in to Staples.com, click on "Check Order Status" and select the appropriate order for tracking information. You can also call us at 1-800-3STAPLE (1-800-378-2753) if you need further details regarding the delivery status of your order. We deliver between the hours of 9:00 AM — 5:00 PM, M–F excluding holidays. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.
For more specific delivery details, please refer to your order.
If you have already placed an order with us, please call 1-800-3STAPLE (1-800-378-2753) right away. We may be able to re–schedule your order for a different delivery day that is more convenient for you. Or, if you would like the driver to leave your products (For Example: on front steps), please click here to fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.
If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
Delivery times noted apply to orders placed by 5:00 p.m. local time (or 4:00 p.m. local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation e–mail.
Furniture orders from the online catalog are only available within local trading areas. However, furniture deliveries may be scheduled for specific weekdays in certain areas. When you place your order you will be informed of your delivery days or you can contact us for the furniture delivery days in your area. The contact person on the order must be available to accept delivery between the hours of 9-5. If someone cannot be there, please contact us by email or by calling 1-800-3STAPLE (1-800-378-2753).
Click here for more information about our estimated delivery times.
For your security and protection, it is best to have someone available to sign for your order between the hours of 9:00 AM — 5:00 PM, M–F excluding holidays. Our driver's delivery routes change from day to day so there is no way to determine the exact time your order will be delivered. If you would like the driver to leave your shipment (For Example: on front steps) click here to fill out the Driver Release Agreement. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
For your Staples.com order paid in the store at the register, a minimum of one extra business day may be added onto delivery due to order processing time.
For more specific delivery details, please refer to your order.
Our drivers deliver orders between the hours of 9:00 AM — 5:00 PM, M–F excluding holidays. Since our driver's delivery routes change from day to day, there is no way to determine the exact time your order will be delivered.
For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.
For more specific delivery details, please refer to your order.
Prior to placing your order, please call 1-800-3STAPLE (1-800-378-2753) to discuss this with an associate.
Products not stocked in a Staples warehouse are unable to have a specific delivery date assigned to them.
We are unable to specify a particular time for your order to be delivered.
For your Staples.com order paid in the store at the register, an extra day is added onto delivery due to order processing in the store.
Some furniture orders can be delivered 9:00 am — 5:00 pm, M–F, excluding holidays, as defined by region and availability. Please refer to our delivery policy for more information.
For more specific delivery details, please refer to your order.
If you have questions or special instructions regarding delivery, please call us at 1-800-3STAPLE (1-800-378-2753).
We are very excited about the company's growth in other countries and will continue to work hard to make Staples' products available around the world. For now however, the website at Staples.com can offer delivery only to addresses within the United States. For your convenience, you will find addresses, phone numbers, and Web addresses (where available) for Staples locations in Canada, the United Kingdom, and Germany.
Easy Returns
If you're not 100% satisfied with your Staples purchase, return it for any reason.
Holiday Return Policy
Any electronic or furniture product, which usually fall within the 14-day return policy, purchased between 11/22/12 and 12/24/12 may be returned until 1/12/13 or as regular policy allows, whichever is later. This applies to all electronic and furniture products within Staples regularly posted 14-day return policy. All electronic and furniture purchases made on or after 12/26/12 will observe our existing return policy.
All other terms and conditions of our return policy apply.
Office Supplies
No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.
Software
Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.
Technology and Business Machines
Technology and business machines may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.
Furniture
Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom – ordered and custom – assembled furniture is only returnable if it's defective when you receive it.
Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. Stores, may be returned at any time for a full refund.
Prepaid Cards
Gift Cards and phone cards are non – refundable and non – returnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
Refund Policy
Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.
Returns with a receipt to Store
If you paid with cash, debit card, or check, we'll refund your purchase with cash if it was an in — store purchase or by check if you purchased through staples.com®. If you paid using a debit card and if the card and PIN are present during the refund, we'll credit the account used for payment. If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment. Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded. Any return of product that included a promotional gift card in the original transaction (e.g. buy a printer, get free gift card), will have the value of the promotional gift card deducted from the amount refunded as gift cards cannot be returned.
For purchases made online or over the phone with multiple methods of payment, the refund will be processed in the following order: Staples Credit Card, Major Credit Card, Prepaid Credit Card (bank issued gift card), Check, and Staples Gift Card. It is important to keep your prepaid credit card until you are completely satisfied with your purchase as we are required to process the refund to the original method of payment.
Returns without a receipt
If you don't have your receipt, your return is eligible only for an in – store credit for the lowest selling price within the previous 30 days in our U.S. stores. Valid government identification is required for all non – receipted returns. We carefully monitor returns and in some cases returns made or without a receipt may be refused. Staples reserves the right to deny any return.
If you ordered through our catalog or Staples.com®, you can also have us pick up your return — just call 1-800-333-3330 or go to support@orders.staples.com. For delivered items, we'll refund your delivery charges if the item is defective.
You can bring your return to any Staples store, even if you ordered it online or by catalog. We also offer convenient pickup for online and catalog purchases — just call 1-800-333-3330 or go to support@orders.staples.com. For these purchases, we'll refund your shipping charges if the item is defective.
Drivers cannot accept items for pickup unless you have already called or e–mailed Staples. When you call or email us for a return, we generate paperwork that the driver will bring to you for signing. This ensures that you receive credit for the items you return.
We will arrange pick up of your returned item, between the hours of 9:00 a.m. — 5:00 p.m., M–F, excluding holidays. Returns are generally picked up in three to five business days. Pick up times may vary based on courier and location of product.
Please contact 1-800-3STAPLE (1-800-378-2753) for more information. You will receive credit for the returned item when product is as received at the warehouse.
How can I obtain manufacturer's product warranty information?
To obtain a manufacturer's telephone number for warranty information please contact us one of the following ways:
Please include the product name, manufacturer, model number or Staples' item number. For information on Service Plans you have purchased through Staples please visit www.staplesesp.com.
How can I obtain recall information?
The products identified below are subject to recall in the United States. The recall information provided here is based on manufacturers' and regulatory agencies' press releases that involve product previously sold through Staples or staples.com. Information on each recalled product, and the steps you should take if you own such a product, are also set forth in more detail below.
For products recalled through the U.S.Consumer Product Safety Commission you may visit the CPSC website at www.cpsc.gov for additional information or call the CPSC recall consumer hotline at 1-800-638-2772.
For products recalled through the U.S. Food and Drug Administration you may visit the FDA website at www.fda.gov for additional information or call the FDA at 1-888-INFO–FDA.
Recalled Products previously offered for sale by Staples or staples.com:
For products that are carried in our stores you can view the approximated product availability by clicking on the "Check In Store Availability" link on the product page. Please note prices between Staples stores and Staples.com may vary. Availability is not guaranteed and is subject to change. Most items may also be ordered for delivery by calling 1-800-333-3330.
While Staples does not deliver products from the store, we provide fast and free delivery of most office supply orders of $45 or more when you place an order on Staples.com, at the store kiosk, or by simply calling 1-800-333-3330. The order is shipped pending credit approval and product availability. You will be advised of the expected date of delivery at the time you place your order.
Staples stores do not offer pick–up service. Store purchases must be returned to a store. Delivery orders may be returned to Staples by calling 1-800-3STAPLE (1-800-378-2753)or by sending an email.
Please let us know what kinds of problems you are having. Call us at 1-800-3STAPLE (1-800-378-2753) or send us an email. Go to the "Website Question or Comment" in the Customer Service section and provide us with a complete description. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.
If the web site crashes while you are still placing items in your basket, those items should still be in your basket when you return to the site if you are a registered user or your browser accepts cookies.
If the web site crashes when you are authorizing an order, you should return to the site and submit it again. Our Internet associates check for duplicate orders. If we have questions about whether or not your order is duplicated we will contact you by phone or email.
If you are in the store on Staples.com and your order is interrupted, sign in again and proceed to your order history and reprint your order.
When you initially set up your password, you will be given the option of providing a question that only you know the answer to. If you forget your password later on, you will be able to see the question. If you type in the answer to your personalized question correctly, you will be given your password. If you have trouble accessing this option or would like a call center associate to help you, just call us at 1-800-3STAPLE (1-800-378-2753). The associate will be able to see your personalized question and ask you for the answer. If you answer correctly, the associate will give you the password.
Instructions may vary based on platform, browser and browser version. These instructions are approximate. For exact instruction refer to your browser's help file or your browser's manufacturer.
Microsoft Internet Explorer 6.x, Windows
For more information, visit the Microsoft Web site and read this article: Web Site Reports That You Must Enable Cookies
Microsoft Internet Explorer 5.x, Windows
For more information, visit the Microsoft Web site and read this article: How to Set and Customize Cookies Settings in Internet Explorer
Microsoft Internet Explorer 5.x, Macintosh
For more information, visit the Microsoft Web site and read this article: Using Internet Explorer 5 for Mac
Safari
For more information, visit the Apple Web site and read this article: Safari Support
Mozilla
For more information, visit the Mozilla Web site and read this article: Using the Cookie Manager
Firefox
For more information, visit the Firefox Help Web site and read this article: Options Window
When you place an online order with Staples via the Internet, your actual order that is shipped to you may be slightly different than what was ordered initially. (For example, an item that you ordered may be temporarily out of stock, and the rest of the order was shipped without it). The packing slip that is sent with your order is an accurate record of what was shipped and what was billed to you.
If you need additional information, go to the Customer Service section. You can select "Order History/Packing Slips", and give us some details on what information you need. We can send you information via email, confirm information over the phone, and/or send you replacement packing slips via fax for any delivery order that is placed with Staples.
If you no longer want to receive special offers by email, you can you can remove your email address from our list at any time in one of two ways:
Option 1:
Option 2:
Call 1-800-3STAPLE if you have any questions.
You can request to be removed from our catalog and mailing lists by following any of these steps:
To obtain information about having your name and home address removed from marketing lists on a national basis, you may contact Direct Marketing Association at www.the–dma.org.
Most Staples.com Business Services can be purchased on Staples.com at the store. Please call 1-800-3STAPLE (1-800-378-2753) and choose option 5 for more information.
We've made rebates easier than ever!
Staples Easy Rebatessm
Now you can submit most rebates online* — no clipping, no mailing, no hassles. Easy Rebates are available on products purchased in Staples® stores, through our catalog and online at Staples.com®.
Look for Easy Rebate products every time you shop. They're identified by the phrase "Easy Rebate" in the product description. When you're ready to submit your Easy Rebate, go to www.stapleseasyrebates.com and enter the required information right online. You won't have to clip out UPC codes or mail in receipts. You'll even receive emails keeping you posted on your rebate status, with links to the track status page online. Best of all, you'll receive your rebate faster than ever — within 4-6 weeks.
Learn more about Easy Rebates.
*Certain products, including most software titles, are not eligible for online submission. Any products excluded from the online submission process will be advertised as qualifying for a "mail–in rebate" versus an "Easy Rebate."
Mail–in Rebates
Mail–in rebates are easier, too! You can find and print rebate forms, and even track the status of your mail–in rebates at www.staples.com/rebatecenter.
Because many rebate offers require original sales receipts and rebate forms, it is important to make copies of both and keep them with your records. Should a problem arise with your rebate redemption, having these copies will make it easy for us to resolve the issue.
If you purchased a rebate item through our catalog or at Staples.com and a receipt is required as Proof of Purchase, you should use the packing slip that was included in your order as your receipt.
If you have questions about your rebate, please call 1-877-266-6483 Monday through Friday 7:00am to 12:00am ET, Saturday 8:00am to 12:00am ET, and Sunday 10:00am to 12:00am ET.
How does Staples’ price–match guarantee work?
If you find a lower price on a new identical item, just show us the lower price when you buy the item at Staples and we will match the price, or within 14 days of your Staples purchase and we will give you the difference (see full policy below for details).
Which competitors will Staples price match?
Staples retail stores will price match prices at competitors’ brick-n- mortar retail stores and at Staples.com.
Staples.com will price match select competitors’ websites as well as Staples’ retail stores. These select competitors are: Amazon, Best Buy, Costco, Dell, Hewlett Packard, Office Depot, Office Max, Quill, Medical Arts Press, Reliable, Sam’s Club, Wal—mart, WB Mason and Xerox. Items must be sold and shipped by one of these competitors.
Which items does Staples price match?
Almost everything we sell. The item must be identical, including model number, components and U.S. warranty. The item must be in stock and available for purchase at that price from an authorized U.S. reseller, whose authorization we reserve the right to verify. For wireless phones and other items with a service plan, only in—store purchases are eligible for price match. The plan, provider and other terms must be the same. Products and services purchased online at our Mobile Phone sales & service site are not eligible for price match.
Which items and services aren’t available for price match?
We don’t price match to competitors’ or our own local special events (e.g. grand opening, anniversary, clearance, timed sales or liquidation sales). We don’t price match: our Staples® EasyTechsm services; our third—party providers’ products and services (e.g., custom printing) or items sold on auction sites; taxes; warranties; typographical errors; gift cards; or merchandise credits.
How do Staples coupons and rebates contribute to the Staples price?
All coupons and rebates (including Staples dollars off, Reward redemption codes, Gift checks, Easy Rebates sm and mail in rebates, instant savings) are deducted from the price of the Staples product when calculating a price match.
When calculating a price match, we’ll deduct any available Staples coupons and/or Staples Rebates (Rewards, Dollars off, instant savings, easy and mail in rebates) from the Staples price to arrive at a net price. For example, if you buy an item from us for $200 and use a $20 Rewards and there is a $20 instant savings, the Net price is $160. If another company’s price is $160 or more, the price match will not be approved as the Staples price is equivalent or better. Another example: If you buy an item from us for $159 and you have a coupon for $25 off a $100 order, as well as a $20 mail-in rebate, the net price is $114. If another company’s price is $110, your price match savings would be $4.
What does “proration of coupons” mean?
Proration of coupons means the dollars off coupons (Staples coupons, Rewards, gift checks) are proportionally deducted from the prices of items on an order.
What effect will the proration of coupons have on a price match?
The prorated discount from all coupons on the order will be used when calculating Staples’ price. The application of coupons can mean a specific purchase won’t qualify for price match. Similarly, a purchase that has a price match discount may no longer be eligible for a coupon if the adjusted order total no longer meets the minimum requirements of the coupon.
Will Staples match a competitor’s price for a product where the competitor also offers an instant rebate, mail—in rebate, gift check or gift card, or free or discounted item?
If a competitor offers a product that comes with an instant rebate, mail—in rebate, gift check/gift card, or similar discounts, we will not take these discounts into account. If a competitor offers a product that comes with a free or discounted item, and Staples does not carry the free or discounted item, we will only match the price you pay at the point of purchase, and will not take the free or discounted item into account.
Are delivery charges included in the price match?
It will depend on whether your Staples.com order will receive free shipping, and whether the competitor’s order will offer free shipping.
If your Staples.com order will receive free shipping, and the competitor’s order will receive free shipping, we will price match the product without considering shipping charges. If your Staples.com order will receive free shipping and the competitor order will not receive free shipping, we will include an appropriate shipping charge in the competitor’s price before calculating the price match. If your Staples.com order does not receive free shipping, and the competitor’s order offers free shipping, we will deduct the Staples shipping charge from the competitor’s price, so that the Staples Price Match item total is the same as what the competitor is selling the product for.
Are quantities limited on price matched products?
We may limit the quantity of the price matched item, particularly if the other company has set a limit. In addition, we reserve the right to limit quantities sold to a customer.
Our price match guarantee is available at www.staples.com/pricematch when you place an order, or is available by calling 1—800—333—3330. For an in-store price match, please see an associate at our customer service desk at your local store. This policy is subject to change without notice. Effective as of 5.2.2013
If you would like to order a business machine or computer from Staples and are interested in an Extended Service Plan, please call Staples at 1-800-3STAPLE (1-800-378-2753). Our customer service representatives will be happy to take your order for your business machine or computer, including your Extended Service Plan, and answer any general questions you may have about this service.
If you have already purchased your business machine from Staples and you have additional questions, please visit the extended service plan website at click here call 1-800-551-5453 for more information.
What does “proration of coupons” mean?
Proration of coupons relates to dollars off coupons (which include Staples dollars off coupons, Staples Rewards redemption codes, and gift checks) that are equally distributed among each item in an order.
Why has Staples.com made this change?
Staples now prorates their coupons to better align with our Retail stores and our competitors. Prorating coupons eliminates the need to charge you additional amounts if the product is returned.
How does Proration of coupons work on Delivery orders?
When you add a coupon to your order, the coupon amount will be equally distributed among each item in your order. For example: your order includes 4 items, and you have a $20 off $100 coupon, the $20 discount will be divided equally among the 4 items, so that the price of each item will be reduced by $5. The benefit to you is that you pay a reduced price for each item at the checkout.
What effect will this proration have on your price match promise?
The prorated discount described above will be used when calculating Staples’ price for each item, which may mean that a specific purchase won’t qualify for a price match. Similarly, a item that has a price match discount may no longer be eligible for a coupon if the adjusted order total no longer meets the minimum requirements of the coupon.
If you are a tax exempt organization and do not have a Staples Tax Exempt Customer Number, please follow the steps below.
Step 1: Fax your tax certificate to Staples at 1-888-823-8503.
Step 2: On a cover sheet, please include your telephone number and order number if applicable. Please do not write on your tax certificate.
Step 3: Your order will be taxed and a refund generated as soon as our Tax Department verifies your tax exempt information. To contact us with any questions please click here.
If you currently have a Staples Tax Exempt Customer Number, please click here.
Although you are more than welcome to make personal purchases at Staples.com, to receive the benefit of being a Staples Advantage® customer you should make purchases by your usual means. Staples Advantage® has several e–commerce solutions available. If you are interested in learning more about becoming a Staples Advantage® customer, click here.
You will get 5% back in rewards on everything (excluding postage stamps, gift cards and phone cards) when you earn at least $10 in rewards within a calendar month. Reward balances of less than $10 roll over monthly within a calendar quarter and expire at the end of the calendar quarter if $10 is not earned. If you have already earned a reward within the calendar quarter, you will be paid for any balances greater than $1 at the end of the calendar quarter.
Rewards earned will be issued online monthly at staplesrewards.com when the value of the reward is at least $10. Monthly rewards balances of less than $10 will roll over each month until the minimum is met for that calendar quarter. Rewards are issued online to members within approximately 30 days after the end of the month when the required minimum has been earned in the month. If the $10 minimum has been met for the calendar quarter, any balances of less than $10 will be issued online to members within approximately 30 days after the end of the calendar quarter.
Your reward can be used like cash at Staples. You can redeem your reward in any one of our Staples stores, online at staples.com or by phone at 1-800-333-3330.
You can choose how you’d like to receive your rewards, either via email or postal mail. Visit staplesrewards.com > Account Profile > Edit Rewards Statement Delivery to select your preference.
Yes, rewards can be printed from www.staplesrewards.com in the View & Print Rewards menu under Rewards Dashboard.
Spend $500 or more on anything in a calendar year and you will be upgraded to Staples Rewards Plus status. Taxes, postage stamps, delivery charges, coupons, gift cards and purchases made from outside companies through Staples do not count toward achieving Plus status.
In addition to the regular Staples Rewards benefits, Plus members also receive monthly rewards when $5 has been earned, additional savings opportunities and more.
Spend $1,000 or more on anything in a calendar year and you will be upgraded to Staples Rewards Premier status. Taxes, postage stamps, delivery charges, coupons, gift cards and purchases made from outside companies through Staples do not count toward achieving Premier status.
In addition to the regular Staples Rewards benefits, Premier members also receive monthly rewards when $5 has been earned, longer expiration dates, double the ink recycling limit, additional savings opportunities and more.
Staples Rewards members receive free shipping on all orders from staples.com.
Be sure to include your rewards number in your online profile at staples.com or provide your rewards number to the Customer Service Representative when placing your order at 1-800-333-3330.
Staples Rewards Base members can recycle and earn rewards on up to 10 ink and toner cartridges per month. Plus and Premier members can recycle and earn rewards on up to 20 per month. You’ll receive $2 back in Staples Rewards per cartridge as long as you’ve spent at least $30 in ink and toner purchases at Staples over the previous 180 days. This $30 minimum purchase requirement does not include taxes or shipping charges paid, and is based on amount paid after any coupons. Ink Recycling Rewards are issued online monthly, separately from your other benefits. Limit one Staples Rewards account per person or at any mailing address. Additional accounts will be cancelled.
To change your name, company name, address or telephone number, visit staplesrewards.com and log in to your rewards account.
Select Account Profile from the main menu and then click on Edit Contact Information. Any changes you make to your profile can take up to 48 hours to update.
If you haven’t created your login information yet, visit staplesrewards.com and click the “Create Login” button.
To add a missed purchase to your rewards account, visit staplesrewards.com and log in to your account.
Once logged in, click on Help Center and then Add Receipt.
It’s important to add a missed receipt as soon as possible! Only purchases made within the current calendar quarter and the two previous calendar quarters may be requested for post-purchase credit.
If you haven’t created your login information yet, visit staplesrewards.com and click the Create Login button.
In an effort to make things easier for you, we no longer require you to show your card when shopping at Staples.
Just give the cashier your phone number when you check out. This will ensure your purchases track to your rewards account and you'll have one less card to carry in your wallet.
Yes, the expiration date is printed on the reward. Expired rewards cannot be reissued.
Visit www.staplesrewardscenter.com/rewardsterms to view the full Terms and Conditions of the Staples Rewards program.
If a reward is not redeemed in full, on in-store purchases only, a one-time-only coupon will be printed on the bottom of your receipt for any remaining balance of $1.00 or more. The coupon will have the same expiration date as the original reward.
The balance coupon can be used in any one of our Staples store, online at staples.com or by phone at 1-800-333-3330.
All staples.com orders or phone orders, excluding taxes, delivery charges, prepaid phone cards and postage stamps, must meet or exceed the value of your Reward.
It's easy! Just follow these directions to use your reward at staples.com:
Don't forget your order will only process as long as the order, excluding taxes, delivery charges, prepaid phone cards and postage stamps, exceeds the value of your reward.
We're glad you’re joining the program! Once you enroll, you can take advantage of exclusive membership benefits and start saving on the essentials you use the most.
To enroll now, go to staplesrewards.com. Under the section titled Not a rewards member yet? click on Enroll.
Enter your contact information into the enrollment form and click Submit. You will be assigned your new Staples Rewards number. Be sure to use this number every time you shop at Staples!
To register your rewards number online, go to staplesrewards.com. Under the section titled New User, click on Create Login.
On Step 1 of 2, enter your rewards number and phone number. On Step 2 of 2, create your username and password.
If you’ve forgotten your password, go to staplesrewards.com. Under the section titled Login to your account, click on Forgot your password?
Choose your method to reset your password:
Plus and Premier can earn up to $10 back in rewards annually on these Office on the Go services at Staples® Copy & Print (in store only):
Show your rewards card at the time of purchase to start earning rewards on shredding and scanning. For use with computer workstation, be sure to scan your rewards card at the Easy Self-Serve kiosk before accessing the Internet, email, or PDF maker to earn your rewards back. Rewards cannot be retroactively calculated at the Easy Self-Serve kiosk - in order to earn rewards, member card must be scanned at Easy Self-Serve kiosk at the time of purchase.
Your Office on the Go rewards will be tracked on staplesrewards.com, accessible from your desktop or Staples Mobile App. You don’t have to use all Office on the Go rewards at once; you have the entire calendar year to use them.
No, Office on the Go benefits refresh at the beginning of each calendar year. If a member doesn’t use their benefits, they will lose them at the end of the calendar year. At the beginning of each calendar year, qualifying members will be able to begin earning up to $10 back in rewards again.
Premier members can earn up to $20 back in rewards annually on Design Services at Staples® Copy & Print (in store only). We can help promote your business by designing business cards, flyers, banners, brochures, invitations, menus and more. Valid on design services only. Not valid on the printing of these products. Show your rewards card at the time of purchase to start earning rewards. Your design services rewards will be tracked on staplesrewards.com. You don’t have to use all design services rewards at once; you have the entire calendar year to use them.
No, Design Services benefits refresh at the beginning of each calendar year. If a member doesn’t use Design Services benefits, they will lose them at the end of the calendar year. At the beginning of each calendar year, qualifying members will be able to begin earning up to $20 back in rewards again.
Plus members are eligible for one free Hardware/Software Installation per year. Premier members are eligible for one free Hardware/Software Installation per year and one free One-on-One Training per year. When you’re ready to redeem these free services, print your coupon(s) from the EasyTech Services page from your desktop or Staples Mobile App.
Rewards members get access to special savings opportunities throughout the year.
For Premier members only. We’ll waive the minimum spend requirement and automatically enroll you in Staples® Business Discount Program Blue. You’ll save 5% instantly on all Copy & Print purchases.
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