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Shipping & Returns

Shipping & Returns

Delivery Rates & Policy

Staples delivery policy

  • We will provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.
  • Software download orders will be fulfilled via a separate email confirmation to the customer. The software download email will include download links and instructions on how to complete download.Additional questions about software downloads?
  • Delivery dates noted apply to orders placed by 5:00 p.m. local time (or 4:00 p.m. local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day* that the order is placed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation e-mail. (Not available for in-store orders if email address is not submitted.)
  • Staples' catalog, Web site and US retail businesses are operated within the continental US for customers within the US and therefore do not ship or bill to international addresses. Staples delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only.

Certain Staples items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck and you are responsible for unloading the items and bringing them into your building.

*Business days are defined as Monday through Friday, except holidays.

How do I get free delivery

Delivery is free on all orders of $45 or more. Additional White Glove and Premier Delivery services are available for an additional charge. Staples reserves the right, in our sole discretion, to change our delivery policy and delivery fees.

When will furniture order arrive

Furniture orders from the online catalog are only available within local trading areas (within 20 driving miles of a store). However, furniture deliveries may be scheduled for specific weekdays in certain areas. When you place your order you will be informed of your delivery days or you can contact us for the furniture delivery days in your area.

Does Staples deliver to mail drop locations

A "Mail Drop" location is an address where a business or service accepts mail deliveries on behalf of a customer. Staples will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.). However, Staples is unable to deliver to Post Office Boxes or APO/FPO addresses, which are military overseas mail drops.

Do I sign for my order

For your package safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m. — 5:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.). If no one is available and you would like the driver to leave your shipment, please click here for the Driver Release Agreement. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order, or you will be contacted for a redelivery.

Delivery to a store near me

Free shipping to your Staples® location. Here's how it works...

  • During checkout, choose to have your order delivered to a Staples store and then select your store location.
  • Pay for your order online.
  • Go to your selected Staples location's Customer Service area to pick up your order.
  • You must bring a state-issued ID at the time of pickup.

Also Consider...

  • Orders are available for pickup during regular store hours.
  • You'll be required to sign for your order when you pick it up.
  • Participating stores cannot accept orders with oversized items such as furniture or safes.
  • Once your order is delivered to a store, you are responsible for picking it up.
  • We're sorry, but individual stores will not deliver orders once they have arrived in store.

Order Status

Checking on an order you just placed? Please allow 15 minutes from the time you placed it for order information to appear in My Orders.

I won't be around

If you have already placed an order with us, please call 1-800-3STAPLE (1-800-378-2753) right away. We may be able to re-schedule your order for a different delivery day that is more convenient for you. Or, if you would like the driver to leave your products (For Example: on front steps), please click here to fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.

If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

Returns & Exchanges

Easy Returns

If you're not 100% satisfied with your Staples purchase, return it for any reason.

Holiday Return Policy

Any electronic or furniture product, which usually fall within the 14-day return policy, purchased between 11/22/12 and 12/24/12 may be returned until 1/12/13 or as regular policy allows, whichever is later. This applies to all electronic and furniture products within Staples regularly posted 14-day return policy. All electronic and furniture purchases made on or after 12/26/12 will observe our existing return policy.

All other terms and conditions of our return policy apply.

Office Supplies

No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.

Software

Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.

Technology and Business Machines

Technology and business machines may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.

Furniture

Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom – ordered and custom – assembled furniture is only returnable if it's defective when you receive it.

Ink and Toner Cartridges

Unopened and unexpired ink or toner cartridges, currently carried in our U.S. Stores, may be returned at any time for a full refund.

Prepaid Cards

Gift Cards and phone cards are non – refundable and non – returnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Refund Policy

Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.

Returns with a receipt

If you paid with cash, debit card, or check, we'll refund your purchase with cash if it was an in – store purchase or by check if you purchased through staples.com®. If you paid using a debit card and if the card and PIN are present during the refund, we'll credit the account used for payment. If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment. Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.

Returns without a receipt

If you don't have your receipt, your return is eligible only for an in – store credit for the lowest selling price within the previous 30 days in our U.S. stores. Valid government identification is required for all non – receipted returns. We carefully monitor returns and in some cases returns made or without a receipt may be refused. Staples reserves the right to deny any return.

If you ordered through our catalog or Staples.com®, you can also have us pick up your return — just call 1-800-333-3330 or go to support@orders.staples.com. For delivered items, we'll refund your delivery charges if the item is defective.

Send Us An Email

Pick from the topics below that you would like to email us about.

Required

Order Number is required. You can find your Order Number in the upper right hand corner of your packing slip received with the delivery of the items, by clicking on "My Orders" and locating the order number via your order history, or by referencing the email order confirmation you received when placing the order.

Please Tell Us:

If you would like to return an item(s) for credit, please give us each item number, quantity, description, and reason for the return.

If you would like to exchange an item(s), please give us each item number(s), quantity, and description of each item you would like to exchange, and the item number(s), quantity, and description of the item(s) you would like to receive instead. Your account will be credited or billed for any difference in price.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

Which item(s) are missing (including item number(s) and description(s)) and whether you would like a replacement or a credit.

If more than one item is missing, please let us know how many Staples shipping cartons you received.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The complete shipping address for the order, including apartment, suite, floor, contact name, and anticipated delivery date.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

If you are checking on the status of a refund or credit to your account, please give us details below. Include the item number(s), date of problem and the reason for the credit.

Please include any other questions you have, or additional details that would be helpful.

Please Tell Us:

The date(s) of your delivery order, what type of information you need, and how you would like us to send you the information — Email, fax, or US mail.

Please include any other questions you have, or additional details that would be helpful.

Price Match Policy:

Please note: must be an identical item, in–stock and available for purchase, within 14 days of purchase. Other restrictions apply — see FAQs for additional details.

Please include:

Each item number, quantity, description, competitor's name, website address (if applicable), phone number, and price quoted by competitor, including any shipping and handling charges.

Please Tell Us:

If a coupon was erroneously omitted from your order, please include the coupon code and amount of the coupon. If the offer was for free product, please include the coupon code and item number or description of the free product.

Please include any other questions you have, or additional details that would be helpful.

Missing Your Rebate Form?

Please supply the name of the product and a brief description of the offer.

Rebate check not received?

Please supply name of the product, rebate amount, date submitted, and the mailing address where check is to be sent. Include the mailing address that your rebate check should have been sent to and any other questions you have, or additional details that would be helpful.

We need to have a copy of your current Tax Exempt Certificate on file with our Tax Department in order to process your request. You may fax it to: 1-888-823-8503. Please be sure to include your name and telephone number on your fax.

Please include any other questions you have, or additional details that would be helpful.

Did you place an order with us at the time you applied? (2–4 days approval time)

When did you fax your application to us?

If you have a question or comment about a product we sell, please include the product name and Staples No.

If you have a question or comment about a service in our Staples Business Solutions Center, please include the service name.

What do you think about our site? Please include your feedback and suggestions below.

If you have a question or comment about a specific store, please include the store details.

What do you think about our catalog? Please include your feedback and suggestions below.

If you have a question or comment about Staples Rewards®, please enter your questions or comments here. Be sure to include your Staples Rewards® Number.

If you have a question or comment about a specific store, please include the store details.

If your question or comment is not covered by any of the listed categories, please enter your questions or comments here. Be sure to include any additional details that would be helpful. Note: Please do not include any credit card information on this form.

Note: Please do not include any credit card information on this form.


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