Shipping & Returns

Staples delivery policy

• An estimated delivery date will be provided after your order is placed.
• Software download orders will be fulfilled via a separate email confirmation to the customer. The software download email will include download links and instructions on how to complete download. Additional questions about software downloads?
• These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.
• Delivery dates noted apply to orders placed by 5:00 p.m. local time (or 4:00 p.m. local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5:00 p.m. on the same business day* that the order is placed. Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation e-mail. (Not available for in-store orders if email address is not submitted.)
• Staples' catalog, Web site and US retail businesses are operated within the continental US for customers within the US and therefore do not ship or bill to international addresses. Staples delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental US only.

Certain Staples items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck and you are responsible for unloading the items and bringing them into your building.

*Business days are defined as Monday through Friday, except holidays.

Delivery is free on all orders of $45 or more. Additional White Glove and Premier Delivery services are available for an additional charge. Staples reserves the right, in our sole discretion, to change our delivery policy and delivery fees.

Furniture orders from the online catalog are only available within local trading areas (within 20 driving miles of a store). However, furniture deliveries may be scheduled for specific weekdays in certain areas. When you place your order you will be informed of your delivery days or you can contact us for the furniture delivery days in your area.

A "Mail Drop" location is an address where a business or service accepts mail deliveries on behalf of a customer. Staples will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.). However, Staples is unable to deliver to Post Office Boxes or APO/FPO addresses, which are military overseas mail drops.

For your package safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m. — 5:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.). If no one is available and you would like the driver to leave your shipment, please click here for the Driver Release Agreement. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order, or you will be contacted for a redelivery.

Free shipping to your Staples® location. Here's how it works...

• During checkout, choose to have your order delivered to a Staples store and then select your store location.
• Pay for your order online.
• Go to your selected Staples location's Customer Service area to pick up your order.
• You must bring a state-issued ID at the time of pickup.

Also Consider...

• Orders are available for pickup during regular store hours.
• You'll be required to sign for your order when you pick it up.
• Participating stores cannot accept orders with oversized items such as furniture or safes.
• Once your order is delivered to a store, you are responsible for picking it up.
• We're sorry, but individual stores will not deliver orders once they have arrived in store.

Checking on an order you just placed? Please allow 15 minutes from the time you placed it for order information to appear in My Orders.

If you have already placed an order with us, please call 1-800-3STAPLE (1-800-378-2753) right away. We may be able to re-schedule your order for a different delivery day that is more convenient for you. Or, if you would like the driver to leave your products (For Example: on front steps), please click here to fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.

If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

Return Policy

If you're not 100% satisfied with your Staples purchase, return it for any reason.

Holiday Return Policy

Any electronic or furniture product, which usually fall within the 14-day return policy, purchased between 11/13/11 and 12/24/11 may be returned until 1/8/12 or as regular policy allows, whichever is later. This applies to all electronic and furniture products within Staples regularly posted 14-day return policy.
All electronic and furniture purchases made on or after 12/26/11 will observe our existing return policy.
All other terms and conditions of our return policy apply.

Office supplies: No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.

Software: Unopened software, including all Staples® brand software, that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable Software is not returnable.

Technology and Business Machines: Technology and business machines may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products. For items that are past their eligible return date, consider trading them in for Staples eGift cards at www.staples.gazelle.com. Over 20 product categories are accepted, including laptops, tablets, GPS, digital cameras, projectors, mobile phones, and more. Mobile phones can be returned within 30 days of the sale date on the receipt. Customers are subject to the carriers early termination fee if they cancel their account after the buyer's remorse period, 14/30 days depending on the carrier.

Furniture: Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom-ordered, custom-assembled, and select HON furniture products are only returnable if defective when received.

Ink and Toner Cartridges: Unopened and unexpired ink or toner cartridges, currently carried in our U.S. Stores, may be returned at any time for a full refund.

Prepaid Cards: Gift Cards and phone cards are non-refundable and non-returnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.

Refund Policy: Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.

Returns with a receipt: If you paid with cash, debit card, or check, we'll refund your purchase with cash if it was an in-store purchase or by check if you purchased through staples.com®. If you paid using a debit card and if the card and PIN are present during the refund, we'll credit the account used for payment. If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment.

Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.

Returns without a receipt: If you don't have your receipt, your return is eligible only for an in-store credit for the lowest selling price within the previous 30 days in our U.S. stores. Valid government identification is required for all non-receipted returns. We carefully monitor returns and in some cases returns made or without a receipt may be refused. Staples reserves the right to deny any return.

If you ordered through our catalog or Staples.com®, you can also have us pick up your return — just call 1-800-333-3330 or go to support@orders.staples.com. For delivered items, we'll refund your delivery charges if the item is defective.

2011 Thanksgiving Holiday Delivery Information

In observance of the 2011 Thanksgiving Holiday, the Staples Fleet, Couriers and UPS will not be delivering orders on Thursday, November 24th or on Friday, November 25th. Next business day delivery orders placed after 5:00 PM local time on Tuesday, November 22nd through 5:00 PM local time on Wednesday, November 23rd will be delivered on Monday, November 28th. Next business day delivery orders placed after 5:00 PM local time on Wednesday, November 23rd through 5:00 PM local time on Monday, November 28th will be delivered on Tuesday, November 29th.