Staples delivery policy
Certain Staples items originate directly from carefully selected vendors and manufacturers. In many instances, delivery personnel will deliver your order to your entrance. Other items are prestocked at warehouses around the country and delivered by a common carrier. For these items a loading dock is needed. If one is not available, delivery personnel will bring your order to the tailgate of the truck and you are responsible for unloading the items and bringing them into your building.
*Business days are defined as Monday through Friday, except holidays.
Free delivery is available for (1) all Rewards members (2) all orders placed on the in-store kiosk and (3) all online orders of $45 or more, excluding orders made at documents.staples.com, print.staples.com, staplespromotionalproducts.com, and third party websites linked to staples.com. Additional White Glove and Premier Delivery services are available for an additional charge. Staples reserves the right, in our sole discretion, to change our delivery policy and delivery fees.
Furniture orders from the online catalog are only available within local trading areas (within 20 driving miles of a store). However, furniture deliveries may be scheduled for specific weekdays in certain areas. When you place your order you will be informed of your delivery days or you can contact us for the furniture delivery days in your area.
A "Mail Drop" location is an address where a business or service accepts mail deliveries on behalf of a customer. Staples will deliver to Mail Drop locations such as a UPS Store (formerly Mail Boxes Etc.). However, Staples is unable to deliver to Post Office Boxes or APO/FPO addresses, which are military overseas mail drops.
For your package safety, it is best to have someone available to sign for your order during the hours of 9:00 a.m. — 5:00 p.m., Monday through Friday, except holidays (UPS may deliver to residential addresses up to 7:00 p.m.). If no one is available and you would like the driver to leave your shipment, please click here for the Driver Release Agreement. In certain instances, your order may not be suitable for driver release. The driver will leave a note with instructions on how to receive your order, or you will be contacted for a redelivery.
Free shipping to your Staples® location. Here's how it works...
Checking on an order you just placed? Please allow 15 minutes from the time you placed it for order information to appear in My Orders.
If you have already placed an order with us, please call 1-800-3STAPLE (1-800-378-2753) right away. We may be able to re-schedule your order for a different delivery day that is more convenient for you. Or, if you would like the driver to leave your products (For Example: on front steps), please click here to fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you do not post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.
If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.
If you're not 100% satisfied with your Staples purchase, return it for any reason.
No matter when you made your purchase, you can return office supplies to us for a full refund, including Staples® brand office products.
Unopened boxed software that we currently sell may be returned for a full refund at any time. Opened software can only be exchanged for the same title version. Downloadable software is not returnable or refundable.
Technology and Business Machines
Technology and business machines may only be returned within 14 days of the date of receipt, including Staples® brand technology and business machine products.
Furniture, including Staples® brand furniture, may only be returned within 14 days of the date of receipt. Custom – ordered and custom – assembled furniture is only returnable if it's defective when you receive it.
Ink and Toner Cartridges
Unopened and unexpired ink or toner cartridges, currently carried in our U.S. Stores, may be returned at any time for a full refund.
Gift Cards and phone cards are non – refundable and non – returnable. They are valid only at the retailer/service provider listed on the card. Prepaid cards cannot be redeemed for cash. Specific terms and conditions are included with each card.
Your purchase must be returned in saleable condition with the original packaging, including Universal Product Code (UPC), manuals, parts, and your receipt or packing slip.
Returns with a receipt
If you paid with cash, debit card, or check, we'll refund your purchase with cash if it was an in – store purchase or by check if you purchased through staples.com®. If you paid using a debit card and if the card and PIN are present during the refund, we'll credit the account used for payment. If your purchase exceeded $500 pretax, and you paid with cash, check or by debit card but do not have your debit card, your money will be refunded in the form of a corporate check. If you paid by credit card, we'll credit the account used for payment. Any product that is returned without a promotional item(s), which was included in the original transaction (e.g. buy a printer, get free ink), will have the value of the promotional item deducted from the amount refunded.
Returns without a receipt
If you don't have your receipt, your return is eligible only for an in – store credit for the lowest selling price within the previous 30 days in our U.S. stores. Valid government identification is required for all non – receipted returns. We carefully monitor returns and in some cases returns made or without a receipt may be refused. Staples reserves the right to deny any return.
If you ordered through our catalog or Staples.com®, you can also have us pick up your return — just call 1-800-333-3330 or go to firstname.lastname@example.org. For delivered items, we'll refund your delivery charges if the item is defective.