Customer Reviews for LG 115-Volt 11500 BTU Wall Air Conditioner with Remote, White (LT1216CER)
92 reviews
Most helpful positive review
Posted May 27, 2024
New unit needed
Need to replace LE1812ER wall unit 18000btu. Can’t seem to find on.
VS
Most helpful critical review
Posted Jul 4, 2024
Buyers beware!!!
Bought this new and installed, now two years later the compressor will not shut off or cycle and freezes up due to a faulty compressor relay. The only way to shut it down is to unplug the unit. It seems to be happening to others that have bought this LG unit as well.
Chaddock
Reviewed at:
lg.com
Posted Jul 4, 2024
Buyers beware!!!
Bought this new and installed, now two years later the compressor will not shut off or cycle and freezes up due to a faulty compressor relay. The only way to shut it down is to unplug the unit. It seems to be happening to others that have bought this LG unit as well.
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Response from Staples :
Hi, there. Thank you for sharing your feedback on the LG Air Conditioner (LT1216CER) model. We understand the importance of having reliable appliances that function properly and last long. While we strive to create durable appliances that stand the test of time, occasional malfunctions can occur. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our product's overall performance and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
July 5, 2024
Rightfoot
Reviewed at:
lg.com
Posted May 27, 2024
New unit needed
Need to replace LE1812ER wall unit 18000btu. Can’t seem to find on.
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ADAM RG
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Oct 25, 2023
WONDERFUL!! LOVE THIS PRODUCT, IT MAKES ME HAPPY!!
IT'S FABULOUS COOLS THE WHOLE SPACE!! GET IT!!!
SO COOL!
SO COOL!
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JaniM
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Oct 23, 2023
Five star in my book!
I was getting ready to move into a senior apartment complex which had no central air. If I wanted an air conditioner it had to have certain specifications. It could not be a window unit it had to be through the wall or a portable unit. I opted for through the wall but was having difficulty finding something with the sleep requirements that was large enough to accommoda...
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Snowhite12
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Sep 19, 2023
Excellent
We are happy enjoying we glad we bought this .I might buy another one
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jen312
Verified Buyer
Reviewed at:
lg.com
Posted Sep 17, 2023
Great Product
I bought the unit during the peak of a heat wave as the old one (non-LG) decided to quit when it was needed the most. Long story short, the new unit stood the test of the heat wave well. No regrets.
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lgproductsucks
Reviewed at:
lg.com
Posted Aug 22, 2023
Loud and built out of cheap materials...
Loud and built out of cheap materials... the cover for the air filter has been rattling for 2 years and now the plastic tabs that hold the cover closed broke. I have to tape it to keep it shut. I should have gone with Frigidaire instead of this garbage product.
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Response from Staples :
We appreciate you sending us your feedback. Please know that your thoughts are important to us, as they will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call our Customer Service at (800) 243-0000. Thank you, Tanisha.
LG Customer Experience team, August 22, 2023
Mutant
Verified Buyer
Reviewed at:
lg.com
Posted Aug 17, 2023
Replaced old air conditioner
We replaced a 20 year old wall air conditioner with this one. Runs more efficiently and looks much nicer.
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should no waste money
Reviewed at:
lg.com
Posted Aug 3, 2023
buyer beware
bought yesterday fan just hums tried to turn and it drags if i could i would give no star pure junk do not buy
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Response from Staples :
We're hate to hear that you're having issue with your newly bought LG 12,000 BTU 115v Through-the-Wall Air Conditioner, Model# LT1216CER. It would be our pleasure to assist you with this. Please send us a private message on Facebook or Twitter using @LGUSSupport and we be glad to help you. ^Winie
Winie Claire Borja, August 4, 2023
Elwood2656
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Jul 28, 2023
Cools the room nicely
Bought this to replace a 20 plus year old unit
So far it cools the room just fine
So far it cools the room just fine
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Linda VanHall
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Jul 9, 2023
Bought this almost exactly one year ago, it no longer is cooling!!!
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Response from Staples :
We see that you left a 1 star review, However, The details about your experience are disappointing. We want to thank you for bringing your concerns to our attention. We look forward to the opportunity to discuss how we can rectify the issues being reported. We have several options available to contact us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: LG Global Twitter: @LGUSSupport. https://www.lg.com/us/support/help-library or Customer Support 800-243-0000. ~Tanisha
Tanisha, July 10, 2023
HoHo37
Verified Buyer
Reviewed at:
lg.com
Posted Jul 6, 2023
It does as advertised, but....
This ac does what it is supposed to do but does something I find annoying. In energy saving mode the unit will shut down when the temp is reached. That's good. Less good is that the fan will turn on every 3 or so minutes to check the air. This creates unwanted noise. When cooling is again needed the compressor and fan start again and the cycle is repeated. Why the fan i...
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Works GREAT just too Loud
Verified Buyer
Reviewed at:
lg.com
Posted Jul 1, 2023
Too Loud
The ac cools very good. But it's too Loud. Very noisy....
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Response from Staples :
Hi there. Thanks for reaching out. Hopefully you were able to get your AC to work quietly. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Alice Feliz V. Luna, July 2, 2023
DominicB
Verified Buyer
Reviewed at:
lg.com
Posted Jun 26, 2023
great price! great service!
Have used the unit dozen times - covers the room and hall way - exceptional confront control! Family loves it as well! Was a great and reasonable purchase for me!
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JK1948
Verified Buyer
Reviewed at:
lg.com
Posted Jun 10, 2023
Cools fine
So far so good. Need to see if it lasts more than a year unlike the W brand it replaces.
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Response from Staples :
Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. Thank You! `Jai. ​
Jai., June 26, 2023
Lg thru the wall air
Verified Buyer
Reviewed at:
lg.com
Posted Jun 10, 2023
Unimpressed
Wexreplacrd an older lg with this one
Same btu
Purchased a case for it … nothing fit correctly
My installer said it was a poor design and cheaply made
Same btu
Purchased a case for it … nothing fit correctly
My installer said it was a poor design and cheaply made
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Response from Staples :
Hi there. Thanks for reaching out. Hopefully you were able to get the perfect AC for you. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Alice Feliz V. Luna, June 10, 2023
JenMatAC
Verified Buyer
Reviewed at:
lg.com
Posted Jun 10, 2023
Works fine.
I wanted more features to pull the air from the outside to cool, but considering that avoiding this keeps allergens from entering the inside space and most recently smoke from the Canadian fires, I probably made the right choice. I didn’t realize that there was even a valve to control the intake of outside air to cool. You learn something new everyday as they say.
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Response from Staples :
Hey, How's it going? Thank you for letting us know. Your feedback helps us do better. Here at LG we pride ourselves on our product quality, but we understand that sometimes things don't always go as planned. If you ever need assistance with anything please do not hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport. Thank You! `Jai. ​
Jai., June 22, 2023
DickA
Verified Buyer
Reviewed at:
lg.com
Posted Jun 1, 2023
Sturdy well designed AC thru the wall unit
After about a month of intermittent use, the unit is performing up to expectations. Of course the real test is longevity. It remains to be seen if it will still work next cooling season. I hope so.
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Marlola
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
lg.com
Posted Sep 27, 2022
Works great
I bought this for my elderly parents. The a/c they had was old and stopped cooling the apartment. It never really worked great. That are so happy with this one. It reaches into the kitchen and all and they love the comfort of the remote control.
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CAROL H
Verified Buyer
Reviewed at:
lg.com
Posted Sep 17, 2022
We are loving our new air conditioner, especially since we've had 2 weeks of 90-110 temps.
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