Customer Reviews for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)
6468 reviews
Summary of reviews
HP ink cartridges are generally praised for their quality and reliability, offering good performance and long-lasting results. However, some users find them expensive and occasionally incompatible with certain printers.
Summary generated by AI based on customer reviews, including incentivized reviews.
Most helpful positive review
Posted Mar 27, 2026
EXCELLENT SERVICE
I never have any problems ordering products at Staples. Their delivery is perfect and meets all expectations!
VS
Most helpful critical review
Posted Mar 14, 2026
Staples refused to exchange
Staples POOR service - I ordered the wrong one and Staples wouldn't let me exchange it
E.Y.
Verified Buyer
Posted May 16, 2021
Best ink for the BEST printer!
It’s very re-assuring to have such good products and services and professional assistance as you get at Staples! Josh was very considerate and helpful. Staples is so very fortunate to have a person of his caliber and experience to represent them.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
0up votes 0
0down votes 0
Report
JoeM81
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
hp.com
Posted May 16, 2021
Great ink, but expensive!
I have used HP ink for many years. It is great ink. I only wish the cartridges were a little more affordable.
This review is for HP 962XL High Yield Black Original Ink Cartridge, 3JA03AN#140
0up votes 0
0down votes 0
Report
CHARLES
Verified Buyer
Posted May 14, 2021
Ink
Ink is fine employee helping me was good.
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
0up votes 0
0down votes 0
Report
E.S.
Verified Buyer
Posted May 13, 2021
The HP 962 XL combo cartridge pack is a great value
The combination of Black XL with regular cartridges for the colors works wonderfully for me because of the high percentage o f black only printing that I do for my business. It saves me money when not buying all 4 ink colors in XL I like the quality of the printing when using HP cartridges instead of "refilled" non-HP ones.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
0up votes 0
0down votes 0
Report
pamcmar
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
hp.com
Posted May 13, 2021
HP INK IS EASY AND QUICK
I always use HP ink simply because I have an HP printer.
it is always quick and easy to install
it is always quick and easy to install
This review is for HP 962 3-pack Cyan/Magenta/Yellow Original Ink Cartridges, 3YP00AN#140
0up votes 0
0down votes 0
Report
B.F.
Verified Buyer
Posted May 12, 2021
HP 9018 printer and ink
My HP 9018 printer and ink are outstanding. The quality of the printer and the related ink supply are the best I have ever used for home and home office.
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
0up votes 0
0down votes 0
Report
MARY I.
Verified Buyer
Posted May 12, 2021
HP 962 3 pack
HP 962 3 pack...Good value!!!
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
0up votes 0
0down votes 0
Report
V.T.
Verified Buyer
Posted May 11, 2021
HP Cartridge
Exactly what I was looking for. Color was brilliant and vivid.
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
0up votes 0
0down votes 0
Report
BERNICE S.
Verified Buyer
Posted May 10, 2021
GOOD PRODUCT
Quality ink. Very satisfied
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
0up votes 0
0down votes 0
Report
Verified Buyer
Posted May 9, 2021
NOT GOOD
I purchase this new cartridge and my printer rejected it as NOT NEW. Obviously it was defective. Perhaps the clue was when I opened the box it was not wrapped in a sleeve just placed in outer box. This was very stressful as I had a deadline to meet and this ordeal caused undue anxioty. Thank you staples as they let me return and get a new cartridge.
This review is for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)
0up votes 0
0down votes 0
Report
Response from Staples :
Hi It is regrettable that you didn't get a new cartridge at first. It is great that Staples let you return it for a new one. I can understand why that was stressful. I hope that you have no further problems in the future. Mary HP Care hp.com/support
May 12, 2021
B.Y.
Verified Buyer
Posted May 9, 2021
HP INK Pack
I just bought a new HP printer and went ahead and got the extra ink pack I didn't like the printer so I returned it the next day and purcha
This review is for HP 962XL Black/Cyan/Magenta/Yellow High Yield Ink Cartridges, 5/Pack (6ZA57AN)
1up votes 1
1down votes 1
Report
Z.B.
Verified Buyer
Posted May 9, 2021
Printer ink
Good price received next day!
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
0up votes 0
0down votes 0
Report
SHERRYMAE H.
Verified Buyer
Posted May 9, 2021
color ink
color ink IS NOT XL.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
0up votes 0
0down votes 0
Report
R.V.
Verified Buyer
Posted May 9, 2021
Up 962
It is a bit sensitive and did not work until we did a little adjustment. Now it is working fine. Would like to know why it did not work right away.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
0up votes 0
0down votes 0
Report
JEROME S.
Verified Buyer
Posted May 9, 2021
Good but expensive
It works well as it should for the price!
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
0up votes 0
0down votes 0
Report
W.O.
Verified Buyer
Posted May 9, 2021
Ink cartridges HP962
Too expensive. Next time...I'll hit eBay.
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
0up votes 0
0down votes 0
Report
Cp1234
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
hp.com
Posted May 9, 2021
Broke printer
Replaced with this cartridge and it broke my printer. First time having to change the ink too!
This review is for HP 962XL High Yield Yellow Original Ink Cartridge, 3JA02AN#140
0up votes 0
0down votes 0
Report
Response from Staples :
Hi there,
I am sorry to find that you had this problem. It is highly unlikely that a cartridge could damage a printer.
Perhaps the contacts got smudged or are damaged so that the cartridge is not recognized by your printer. You can carefully polish the copper contacts on the cartridge (and the matching ones inside the printer) with a lint-free material to get off fingerprints or dust.
If that does not help, please consider returning it to us. Step-by-step instructions for completing the return and exchange process is covered at: store.hp.com/us/en/cv/returnsandexchanges
Mary
HP Care
Hp.com/support
Mary, May 12, 2021
J.
Verified Buyer
Posted May 6, 2021
Great ink
Great ink ~ wish I had more coupons or could get a lower price without having to contract a monthly delivery
This review is for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)
0up votes 0
0down votes 0
Report
RENE C.
Verified Buyer
Posted May 6, 2021
Works great so far
but it took way too long to get my supplies and the billing aspect was a nightmare.
This review is for HP 962XL Black/Cyan/Magenta/Yellow High Yield Ink Cartridges, 5/Pack (6ZA57AN)
1up votes 1
0down votes 0
Report
J.T.
Verified Buyer
Posted May 6, 2021
HP Ink for Office Jet Pro Printer
The purchase although expensive seems to be very good quality
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
0up votes 0
0down votes 0
Report