Customer Reviews for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)
6468 reviews
Summary of reviews
HP ink cartridges are generally praised for their quality and reliability, offering good performance and long-lasting results. However, some users find them expensive and occasionally incompatible with certain printers.
Summary generated by AI based on customer reviews, including incentivized reviews.
Most helpful positive review
Posted Mar 27, 2026
EXCELLENT SERVICE
I never have any problems ordering products at Staples. Their delivery is perfect and meets all expectations!
VS
Most helpful critical review
Posted Mar 14, 2026
Staples refused to exchange
Staples POOR service - I ordered the wrong one and Staples wouldn't let me exchange it
GARY W.
Verified Buyer
Posted Jun 14, 2025
Have noy received credit yet for 156.76
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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Verified Buyer
Reviewed at:
staples.ca
Posted Jun 12, 2025
Excellent service
Excellent service en ligne
This review is for HP – Emballage assorti d'encre d'origine HP 962 CMJ, paq./3 (3YP00AN#140)
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FRED H.
Verified Buyer
Reviewed at:
Staples Business
Posted Jun 11, 2025
materials manager
My Doc is happy with this item so am I. No problem with service.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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Frank
Verified Buyer
Posted Jun 11, 2025
Fair price
Employees were friendly and helpful. After looking online at HP website the price I paid was almost exactly what I could get delivered to my home. So I had my inks immediately and didn’t have to wait for it to be shipped . Although printer inks are ridiculously expensive and HP has you over a barrel if you want your printer to work properly.
This review is for HP 962XL Black/Cyan/Magenta/Yellow High Yield Ink Cartridges, 5/Pack (6ZA57AN)
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D.H.
Verified Buyer
Posted Jun 9, 2025
Compatible
HP Inkjet Pro 9010 series is very sensitive to refills. Tried non-HP ink and it refused to accept it. OEM work fine but at twice the cost unfortunately.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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B.R.
Verified Buyer
Posted Jun 7, 2025
Supply System Problem
The ink cartridge is the right type but received an error message that there is a "supply system problem"
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
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Club A
Verified Buyer
Reviewed at:
hp.com
Posted Jun 7, 2025
Terrible policy
Extremely upset with HP's lock-out of 3rd party cartridges. Products are excellent; policy is terrible.
This review is for HP 962 3-pack Cyan/Magenta/Yellow Original Ink Cartridges, 3YP00AN#140
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S.R.
Verified Buyer
Posted Jun 6, 2025
HP ink cartridges
I have been a loyal HP printer person for 3 decades. I have never had an issue with the ink cartridges. However I was disappointed to receive a text from Staples offering a $15 discount but then would not honor it at checkout. I went into my local store and the manager effectively said “Too bad so sad”.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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Verified Buyer
Reviewed at:
hp.com
Posted Jun 5, 2025
Very over priced.
Very over priced.
This review is for HP 962XL High Yield Cyan Original Ink Cartridge, 3JA00AN#140
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MF Nelson
Verified Buyer
Reviewed at:
hp.com
Posted Jun 5, 2025
Our New HP Printer!
Great Printer! Thank You!
This review is for HP 962 3-pack Cyan/Magenta/Yellow Original Ink Cartridges, 3YP00AN#140
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Iva L
Verified Buyer
Reviewed at:
hp.com
Posted Jun 5, 2025
Black XL 962 ink
I like the product but feel it is highly overpriced
This review is for HP 962XL High Yield Black Original Ink Cartridge, 3JA03AN#140
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Iva L
Verified Buyer
Reviewed at:
hp.com
Posted Jun 5, 2025
Multi-packs
I like the multi cartridge pack but feel they are over priced
This review is for HP 962 3-pack Cyan/Magenta/Yellow Original Ink Cartridges, 3YP00AN#140
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THOMAS C.
Verified Buyer
Posted Jun 3, 2025
Very good
Very good
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
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G.N.
Verified Buyer
Posted Jun 3, 2025
Pick up was quick
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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JOSEPH U.
Verified Buyer
Posted May 26, 2025
Staples listen to my concerns
The delivery time that was mentioned on my Staples app was the next day and after Ordering I got an email saying that it would not be delivered until over a week. I was able to pick up the order at a store because the ink was needed to complete my job. Thank you for your help.
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
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Salliott
Verified Buyer
Posted May 26, 2025
HP Ink
Competitive pricing and can get same day.
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
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SCOTT Z.
Verified Buyer
Posted May 25, 2025
Missing 2 of 4 items
I placed and order for 4 items but only received 2 of them. There was also someone else's ship ticket inside the package. Still waiting to hear back and/or receive my missing items from Staples.
This review is for HP 962 Yellow Standard Yield Ink Cartridge, Prints Up to 700 Pages (3HZ98AN#140)
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Response from Staples :
Hi Scott I'm sorry to hear your order hasn't arrived yet. Please contact Customer Support at 1-800-333-3330 or via Chat on Staples.com and we'll be happy to take a look at the courier tracking for you. ^BF
May 29, 2025
JACK E.i
Verified Buyer
Posted May 22, 2025
Employees were very helpful in finding the right cartridge for my printer.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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55Laureen
Verified Buyer
Reviewed at:
staples.ca
Posted May 19, 2025
Best price
This is the best price for ink refills.
This review is for HP 962XL Yellow Original Ink Crtg (3JA02AN#140)
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DS
Verified Buyer
Posted May 15, 2025
Fast Service
I ordered this product on line. It was very easy to manuver through the system to order. The pick up process was above average. Notice sent when the product was ready for pick-up and the pick-up was fast. No waiting.
This review is for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)
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