Customer Reviews for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)
6468 reviews
Summary of reviews
HP ink cartridges are generally praised for their quality and reliability, offering good performance and long-lasting results. However, some users find them expensive and occasionally incompatible with certain printers.
Summary generated by AI based on customer reviews, including incentivized reviews.
Most helpful positive review
Posted Mar 27, 2026
EXCELLENT SERVICE
I never have any problems ordering products at Staples. Their delivery is perfect and meets all expectations!
VS
Most helpful critical review
Posted Mar 14, 2026
Staples refused to exchange
Staples POOR service - I ordered the wrong one and Staples wouldn't let me exchange it
L.S.
Verified Buyer
Posted Jan 26, 2021
expensive
the ink runs out way to fast we mostly print in black and the black has only lasted us maybe 2 weeks. I can see this printer is going to cost us a lot more than the last machine.
This review is for HP 962 Yellow Standard Yield Ink Cartridge, Prints Up to 700 Pages (3HZ98AN#140)
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Response from Staples :
Hi Lori I am sorry that your cartridge did not last as long as you'd have liked. I am sorry this happened to you. Ink usage determines how long your cartridge lasts. High-density prints (such as images and graphs) will use more ink especially if the paper is highly absorbent and the surrounding air is dry. Here are some things that might help lower your ink usage: - Consider using XL cartridges. Most people say they are a much better value - Make use of the printer's draft mode whenever possible - Using the black-only setting will save on colored ink usage. - Shut the printer down between uses - Always use the power button on the printer itself to turn it off. That leaves time for "parking" so that the cartridges are protected from excessive drying - Subscribe to Instant Ink then you only pay by the page not for the cartridges themselves Mary HP Care hp.com/support
January 27, 2021
LORI C.
Verified Buyer
Posted Jan 26, 2021
Cartridge
Everything was good. Everyone was helpful
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
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ALBERT F.
Verified Buyer
Posted Jan 26, 2021
Good ink
Very cost effective ink. Lasts a long time.
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
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Valerie, Smithville, ON
Verified Buyer
Reviewed at:
staples.ca
Posted Jan 25, 2021
Original Printer Cartridge
I Love ordering on-line...fast & easy. I like using originals for my printer, it makes me feel more comfortable because I know I'm getter great quality.
This review is for HP 962 CMY/962XL Black Combo - 4 Pack (3JB34AN#140)
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P.B.
Verified Buyer
Posted Jan 25, 2021
Ink cartrdges
They work as advertised.
This review is for HP 962 Black Standard Yield Ink Cartridge, Prints Up to 1,000 Pages (3HZ99AN#140)
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JOYCE J.
Verified Buyer
Posted Jan 25, 2021
Poor I stock in store choices.
Tired of not having what I need when I walk in to buy. Our company is considered “essential “ so it would be nice to be able to get what I need.
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
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Response from Staples :
Hi Joyce I’m sincerely sorry that you're having this problem. We hope to have that cleared up soon. There are scarcities of the cartridges in some areas. This is due to a problem with one of the manufacturing lots of a couple colors and an increase in online orders during the holidays and the lockdowns. Supply just hasn't been keeping up with demand. You might want to call up about availability prior to making another trip over there. Good luck! Mary HP Care hp.com/support
January 26, 2021
JAMES R.
Verified Buyer
Posted Jan 25, 2021
Poor and Unusable
I purchased the HP 962 cartridges for my Hp Office Jet Pro 9010 series printer as I needed ink replacement. The first box I bought and installed did not work-printer screen saying "incompatible". I went back to Stapes two more times to exchange and try new boxes. ALL were rejected by my printer. I brought my printer and the three different ink boxes to the Park Rid...
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This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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Response from Staples :
Hi James It is distressing to hear what you have gone through. I am so sorry that this happened to you! Unfortunately it does sound like it is not the cartridges at fault here. This appears to be a problem with the printer itself. If the printer is still within warranty (usually for a full year after purchase) you would normally contact the seller you bought the printer from. If you got it from Staples here is a link to their return policy: www.returnsandrefunds.com/Staples/Returns If the printer cannot be returned to Staples you can contact us for any printer still covered by our warranty: hp.com/contactHP Mary HP Care hp.com/support
January 26, 2021
RAQUEL A.
Verified Buyer
Posted Jan 25, 2021
more ink
I have all color plus blck
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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Rhurst8747
This reviewer received a free product or coupon in exchange for an unbiased review of the product
Reviewed at:
hp.com
Posted Jan 24, 2021
950XL
I can always trust HP to deliver quality items that I can trust quickly, safely and professionally!
This review is for HP 962XL High Yield Black Original Ink Cartridge, 3JA03AN#140
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BRIDGET F.
Verified Buyer
Posted Jan 24, 2021
Good ink very expensive!
Very good ink cartridge and printer but the ink is horrendously overpriced.
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
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CHARLIE S.
Verified Buyer
Posted Jan 23, 2021
Very Happy
I'm very happy with everything. The ink has been very good so far. First time using this ink with a new printer. I have been only using this ink for about 2 months.
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
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THOMAS K.
Verified Buyer
Posted Jan 22, 2021
HP Office Pro 9015 INK
Needed ink for my printer. Always get it from Staples
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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CARL M.
Verified Buyer
Posted Jan 21, 2021
Ink
Great product thanks
This review is for HP 962XL Magenta High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA01AN#140)
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M.P.
Verified Buyer
Posted Jan 21, 2021
Does the job well!
Great ink cartridge!
This review is for HP 962XL Black/Cyan/Magenta/Yellow High Yield Ink Cartridges, 5/Pack (6ZA57AN)
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JOHN F.
Verified Buyer
Posted Jan 21, 2021
Good Product
These cartridges provide superb documents with good yield
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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NANCY K.
Verified Buyer
Posted Jan 21, 2021
Excellent service
The staff at the Goleta store were amazing! They helped me order the printer ink I needed and even though it was out of stock in the store they ordered it and it arrived at my office the very next day!
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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S.P.
Verified Buyer
Posted Jan 21, 2021
Too pricey for how quickly it runs out
Ink works fine however it runs out relatively quickly and is quite pricey.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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JIM H.
Verified Buyer
Posted Jan 21, 2021
Expensive
Very expensive and don't last
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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G.F.
Verified Buyer
Posted Jan 21, 2021
So convenient!
I never have to worry about running out of ink. Since I live 30 miles from the nearest office supply store it would be a problem. I don’t even have to think about it and they arrive!
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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MARK H.
Verified Buyer
Posted Jan 20, 2021
Excellent
All HP colors were excellent and your service is flawless. Mark
This review is for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)
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