Customer Reviews for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)

Hi Donald I am very sorry that you had this problem. That does sound disappointing. With the holiday rush increase in demand due to shutdowns and the fact that Staples is having to deal with delivery companies that are also being stressed during this time I'd give them a few more days. If you don't get any further communication from them soon though you probably should call customer service again to see what's happening. Hope you have good luck with your problem! Mary HP Care hp.com/support

Hi I regret this happening to you. I can understand if you are disappointed that the cartridges seem to run out too quickly. Generally ink usage determines how long a cartridge lasts. High-density prints (such as images and graphs) will use more ink especially if the paper is highly absorbent and the surrounding air is dry. Here are some things that might help lower your ink usage: - Set the printer to draft mode whenever possible - Using the black-only setting will save on colored ink usage. - Shut the printer down between uses - Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying - Subscribe to Instant Ink then you only pay by the page and not for the cartridges themselves If poor performance appears to be due to a defective cartridge consider returning it to the seller. Mary HP Care hp.com/support