Customer Reviews for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)

Hi, I'm really sorry that you had problems with the cartridges. That sounds very distressing! When you only want to print in black and white, you can change the settings to print black only (sometimes color is used kind of like primer paint to make the black areas look "blacker"). Now, you will still (very rarely) have to get color cartridges because the tiny nozzles that spray the ink onto the paper will clog unless they are cleared regularly. When you are not using a color, the printer will have to use a drop of ink during maintenance to clear the nozzles for that color. Not doing so could badly clog the printhead. You can avoid some of the ink usage by turning the unit off when it is not in use. One caution about that though. The printer should always be turned off using the power button on the printer itself. That will let the printer 'park' so that the printhead is protected from excess drying. That can cause clogs to form in the tiny nozzles that spray the ink onto the paper. If a cartridge itself seems to be at fault, I'd advise you to return it. The return and exchange process is covered, step-by-step, at: store.hp.com/us/en/cv/returnsandexchanges Mary HP Care hp.com/support