Customer Reviews for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)

Hi there, While it is good that the cartridges worked, I am sorry that the printer isn't working. That sounds irritating. Sometimes an error can be cleared with a reset. Unplug the printer while it is still turned on. Wait a minute or two and plug it back in. If the problem persists, I suggest that you contact us so we can help you assess the situation and find a solution. Used your preferred method from those found at: hp.com/contactHP (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for contact with an agent are longer than normal. Thanks in advance for your understanding.) Mary HP Care hp.com/support

Hello That does sound disappointing. Ink usage generally determines how long a cartridge lasts. High-density prints (like images and graphs) use more ink especially if the paper is highly absorbent and the surrounding air is dry. Things that might help you to save money on ink: - Make use of the printer's draft mode whenever possible - Shut the printer down between uses. That can save ink and electricity - Always use the power button on the printer itself to turn it off. That gives it time to ‘park’ so that the cartridges are protected from excessive drying If the poor performance appears to be due to a defective cartridge you can look into contacting the store you purchased it from and discuss that with them. Mary HP Care hp.com/support