Customer Reviews for HP 962 Magenta Standard Yield Ink Cartridge, Prints Up to 700 Pages (3HZ97AN#140)
6468 reviews
Most helpful positive review
Posted Mar 27, 2026
EXCELLENT SERVICE
I never have any problems ordering products at Staples. Their delivery is perfect and meets all expectations!
VS
Most helpful critical review
Posted Mar 14, 2026
Staples refused to exchange
Staples POOR service - I ordered the wrong one and Staples wouldn't let me exchange it
AMY T.
Verified Buyer
Posted Feb 12, 2022
Perfect
Original HP cartridges work perfectly
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
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RUTHIE A. S.
Verified Buyer
Posted Feb 12, 2022
Excellent Purchase
This was the first time I had to purchase cartridges for this printer and had no knowledge of the combo. My thanks to the cashier for his advice.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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RODERICK M.
Verified Buyer
Posted Feb 11, 2022
962 YELL0W INK
SHOULD HAVE BEEN 2 DAYS IT WAS 7 DAYS - UNSATISFACTORY.
This review is for HP 962XL Yellow High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA02AN#140)
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Response from Staples :
Hi Roderick I am apologetic your delivery took longer than expected. Due to the current supply chain there have been longer than usual shipping times. Both HP and Staples welcome your input. Contact Staples at www.staples.com/sbd/content/about/investorcontact/. You can reach HP at www.support.hp.com/us-en/contact-hp/. Thank you for buying HP ink. Amanda HP Care www.hp.com/support/
February 15, 2022
CAROLE B.
Verified Buyer
Posted Feb 10, 2022
Great ink for HP printers
I am glad that I can find this ink at Staples. Unfortunately HP printers don't accept only the original HP ink as the cheaper ink doesn't seem to work with HP printers. However I am glad to be able to get it at my local Staples and am thankful they carry it in stock.
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
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PATRICK D.
Verified Buyer
Posted Feb 9, 2022
ink cartridges
Great product the price is getting crazy
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
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MARY C.
Verified Buyer
Posted Feb 9, 2022
Ink Cartridges in Nick of Time!
Received in timely fashion. Came day after I ordered it. Can’t get any better than that!
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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KAREN C.
Verified Buyer
Posted Feb 9, 2022
Defective cartridge
The Cyan cartridge in this set was defective. It was getting caught on paper and causing repeated paper jams. I had to throw the cartridge out after only two days of use. That was expensive.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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Response from Staples :
Hi Karen Wow a paper jam is no fun! I am surprised at this incident as it is pretty uncommon. I apologize for any wasted ink or paper. There are a few possibilities on what caused the jam. One reason could be the incorrect cartridge for your printer model. This scenario is unlikely because most printers will only print if the cartridges are compatible. More likely the ink cartridge wasn't firmly enclosed in the printer. When the printer started it tore the paper. I wish you hadn't thrown out the cartridge. You could have received an exchange if it was within the return window. Amanda HP Care www.hp.com/support/
February 14, 2022
MICHAEL W.
Verified Buyer
Posted Feb 8, 2022
Too expensive
Ink for printers has become like a drug. They get you hooked on it by selling you a printer that is less than the replacement ink cartridge
This review is for HP 962 Black Standard Yield Ink Cartridge, Prints Up to 1,000 Pages (3HZ99AN#140)
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DREW R.
Verified Buyer
Posted Feb 8, 2022
HP Ink
Staples always has what I need in stock. Even when you plan ahead ink always runs out at the most inconvenient time and it's nice to have the option of picking up a replacement at my neighborhood Staples at a competitive price.
This review is for HP 962XL Magenta High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA01AN#140)
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STEVE B.
Verified Buyer
Posted Feb 8, 2022
Ink
Pretty simple. Right cartridge on time.
This review is for HP 962XL Black High Yield Ink Cartridge, Prints Up to 2,000 Pages (3JA03AN#140)
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BEVERLY D.
Verified Buyer
Posted Feb 8, 2022
Ink Good - Printer not reading the cartridges
I have an HP Officejet Pro 9015 - it's about 4-5 years old. All of a sudden the printer is not reading the ink cartridges. The message says incompatible ink cartridges. Same number I've been using since I bought it. Can't figure out what's wrong.
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
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DEAN M.
Verified Buyer
Posted Feb 8, 2022
Problem solved
Price higher in store than online Sales associate very quickly made adjustment Just happy we checked online …
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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JOE P.
Verified Buyer
Posted Feb 7, 2022
Fine
I haven't opened the box yet so I don't know if it's any good or not. I just hope responding will stop Staples from sending me emails to rate this purchase.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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Richard
Posted Feb 6, 2022
HP Support is absolutely no help!
HP Support is absolutely no help! The HP 9015e is probably a good printer BUT ---! Setting it up proved problematic in several respects. First after inserting the 4 ink cartridges we kept getting “out of ink” and “cartridge malfunction” messages. Repeatedly removed and reinstalled the cartridges many times before the printer would finally accept them and print out th...
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This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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Response from Staples :
Hello Richard This is quite a tale. I am sorry that you dealt with this saga without a resolution to your problems. Without sending you back to support there isn't really much else that can be done. We value this feedback. Your support ticket should be escalated. I am so sad we missed expectations here. I hope you give us another chance to resolve these issues. Amanda HP Care www.hp.com/support/
February 9, 2022
TERRY M.
Verified Buyer
Posted Feb 4, 2022
HP printer cartridge
Quick service by Bruno!
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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KRYSTYNA C.
Verified Buyer
Posted Feb 3, 2022
GREAT
I love how my order comes if not the next day for sure the following. You people are wonderful.
This review is for HP 962 Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 3/Pack (3YP00AN#140)
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RONNIE K.
Verified Buyer
Posted Feb 3, 2022
Fast and efficient.
I already knew that the product was good. What impressed me was the fast and efficient service. Easy to order on line and surprising next day delivery.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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CLAIRE S.
Verified Buyer
Posted Feb 3, 2022
New Printer Ink
Each cartridge was easy to insert in the printer. This is my first set of cartridges so anxious to see how long these lasts. Thanks.
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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STEPHEN B.
Verified Buyer
Posted Feb 2, 2022
Pricey ink
The ink works okay but it is an expensive item for what it delivers. Monopolies are greedy. HP ink with the embedded chip is just like Apple gouge for every last cent.
This review is for HP 962XL Cyan High Yield Ink Cartridge, Prints Up to 1,600 Pages (3JA00AN#140)
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KAREN F.
Verified Buyer
Posted Feb 2, 2022
New ink cartridges.
The cartridges were easy to fill and the printer is happy again .🙂
This review is for HP 962XL/962 Black High Yield and Cyan/Magenta/Yellow Standard Yield Ink Cartridge, 4/Pack (3JB34AN#140)
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