Customer Reviews for HP 67 Tri-Color Standard Yield Ink Cartridge, Prints Up to 100 Pages (3YM55AN#140)

Hi James I'm sorry you experienced this issue with your ENVY. This shouldn't have happened. Usually the printer is capable of notifying when cartridges have low ink. I wonder what could be the reason of this unusual behavior. In case this happens again I would recommend you to contact our support at: support.hp.com/us-en/contact-hp Marco HP Care hp.com/support

Hi there. I'm sorry to hear that your printer is yielding prints so slowly. It’s easy to understand why that would be tremendously frustrating with a new printer. I want to make sure that your printer is reliable for any urgent printing needs, so I’ll point you toward some resources I hope will help. First, I recommend that you follow a guide on our support site that covers improving print speed; choose whichever of the following two links matches your operating system: - Windows: support.hp.com/us-en/document/bud03409 - Mac OS: support.hp.com/us-en/document/c01928898 Also, often just updating the firmware can help improve print speed. You can find out how to do that here: - support.hp.com/us-en/document/c02919168 If the speed does not improve – and for input on making print quality better – I suggest that you contact us directly at +1 800-474-6836 so we can help you assess the situation and find a solution. (Please note that because of restrictions on personal movement and workplace attendance associated with the COVID-19 pandemic, wait times for agents are longer than normal. Thanks in advance for your understanding.) To expedite the process, I recommend gathering the following information before the call: - Model number - Serial number - Your location - Case number (from any previous contact with HP support) Konrad HP Care hp.com/support