Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)
1172 reviews
Most helpful positive review
Posted Aug 1, 2024
Good price for good new product
We already have Nest cameras so didn’t need the eye cameras, but the price for the hub was best around. I like other Wyze products and was comfortable dealing with the company.
VS
Most helpful critical review
Posted Apr 19, 2024
Google nest hub
The Google nest hub will not stay linked and will not relink w/ Google home.
Jason
Reviewed at:
Google LLC
Posted Jan 14, 2022
Works ok
I bought the hub because I bought the doorbell and I wanted something to chime and show me the footage from the doorbell. That part works well and was very easy to set up and as a Pixel phone user I was excited to use the Google ecosystem.With that in mind, this would replace my Alexa enabled smart speaker that I used for my shopping list. Well this hub kinda sucks at ...
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Response from Staples :
Hi Jason, thanks for taking the time to share your feedback. We’re sorry to learn that your experience with Nest Hub (2nd Gen) is less than ideal.
Make sure all the family members are added to the same Google Account. Then, retraining the Voice Match and hotword sensitivity on everyone’s account will be helpful. Here’s how:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Audio's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.
If the issue still persists, we suggest reaching out to our support team so that we can take a look at the issue and help improve your experience. You can contact us here: https://support.google.com/googlenest/gethelp
January 16, 2022
Jason
Reviewed at:
Google LLC
Posted Jan 14, 2022
Works ok
I bought the hub because I bought the doorbell and I wanted something to chime and show me the footage from the doorbell. That part works well and was very easy to set up and as a Pixel phone user I was excited to use the Google ecosystem.With that in mind, this would replace my Alexa enabled smart speaker that I used for my shopping list. Well this hub kinda sucks at ...
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Response from Staples :
Hi Jason, thanks for taking the time to share your feedback. We’re sorry to learn that your experience with Nest Hub (2nd Gen) is less than ideal.
Make sure all the family members are added to the same Google Account. Then, retraining the Voice Match and hotword sensitivity on everyone’s account will be helpful. Here’s how:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Audio's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.
If the issue still persists, we suggest reaching out to our support team so that we can take a look at the issue and help improve your experience. You can contact us here: https://support.google.com/googlenest/gethelp
January 16, 2022
Tinii
Reviewed at:
Google LLC
Posted Jan 14, 2022
Great device
I love it It does so much and the sound is amazing
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Tinii
Reviewed at:
Google LLC
Posted Jan 14, 2022
Great device
I love it It does so much and the sound is amazing
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Targetwiz
Reviewed at:
Google LLC
Posted Jan 13, 2022
Love it!
I have a couple of mini's and am very happy with them. My son has a hub and I loved that you can display photo's. It's sometime difficult to get photos to show on the hub if they are not in your google photo, but all in all works well. One suggestion would be to be able to assign an e-mail to enable sending directly to the hub similar to Nixplay frame.
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Targetwiz
Reviewed at:
Google LLC
Posted Jan 13, 2022
Love it!
I have a couple of mini's and am very happy with them. My son has a hub and I loved that you can display photo's. It's sometime difficult to get photos to show on the hub if they are not in your google photo, but all in all works well. One suggestion would be to be able to assign an e-mail to enable sending directly to the hub similar to Nixplay frame.
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JimSF
Reviewed at:
Google LLC
Posted Jan 13, 2022
Hard to use near a Nest Mini
I like the Nest Hub but have it near a Nest mini and I can't for the life of me figure out how to get them to work together. I say a command and both execute it -- timers, turning on devices, adding things to the shopping list. It is very annoying. I've read multiple forums and looked at the settings again and again and have not been able to fix this issue. Another ...
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Response from Staples :
Hi JimSF, thanks for posting your review. We're sorry to hear that your experience with your Nest Hub (2nd gen) was less than ideal when it's near your Nest Mini. We'd recommend that you put some distance between the two devices so your Nest Mini won't pick up the voice commands that were intended for your Nest Hub. You can also turn off the microphone of your Nest Mini since you can still give your Nest Hub voice commands to activate or play music on that device. If you need assistance with your Nest Hub please feel free to contact us on our Google Help page. Our support team is always standing by to lend a hand. You can reach our help page here: https://support.google.com/googlenest/gethelp
January 15, 2022
JimSF
Reviewed at:
Google LLC
Posted Jan 13, 2022
Hard to use near a Nest Mini
I like the Nest Hub but have it near a Nest mini and I can't for the life of me figure out how to get them to work together. I say a command and both execute it -- timers, turning on devices, adding things to the shopping list. It is very annoying. I've read multiple forums and looked at the settings again and again and have not been able to fix this issue. Another ...
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Response from Staples :
Hi JimSF, thanks for posting your review. We're sorry to hear that your experience with your Nest Hub (2nd gen) was less than ideal when it's near your Nest Mini. We'd recommend that you put some distance between the two devices so your Nest Mini won't pick up the voice commands that were intended for your Nest Hub. You can also turn off the microphone of your Nest Mini since you can still give your Nest Hub voice commands to activate or play music on that device. If you need assistance with your Nest Hub please feel free to contact us on our Google Help page. Our support team is always standing by to lend a hand. You can reach our help page here: https://support.google.com/googlenest/gethelp
January 15, 2022
jddist1000
Reviewed at:
Google LLC
Posted Jan 13, 2022
Great potential, great value, Google Home commands need work
For what you get for the money, this is a great value. The Good: As a picture frame alone, I like the product scrolling my favorite photos. I also use it to control wifi lights via gui as my wife uses this feature. It is also a very Simple to play Spotify playlists on a speaker group throughout out house and skip through songs. I have use the google TV feature t...
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jddist1000
Reviewed at:
Google LLC
Posted Jan 13, 2022
Great potential, great value, Google Home commands need work
For what you get for the money, this is a great value. The Good: As a picture frame alone, I like the product scrolling my favorite photos. I also use it to control wifi lights via gui as my wife uses this feature. It is also a very Simple to play Spotify playlists on a speaker group throughout out house and skip through songs. I have use the google TV feature t...
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CMahoney
Reviewed at:
Google LLC
Posted Jan 13, 2022
Love the sunrise alarm feature!
The gentle sunrise alarm makes this entirely worth every penny. The birds wake me up gently and then when it's time the alarm goes off. I bought this for my office, but have left it in my bedroom just for this reason.
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CMahoney
Reviewed at:
Google LLC
Posted Jan 13, 2022
Love the sunrise alarm feature!
The gentle sunrise alarm makes this entirely worth every penny. The birds wake me up gently and then when it's time the alarm goes off. I bought this for my office, but have left it in my bedroom just for this reason.
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Brina
Reviewed at:
Google LLC
Posted Jan 12, 2022
My Mistake
The Hub itself is great. Unfortunately I failed to read its functions completely until I was setting it up and realized it didn't have a built in camera like my Hub Max does...my mistake. I still like it though.
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Brina
Reviewed at:
Google LLC
Posted Jan 12, 2022
My Mistake
The Hub itself is great. Unfortunately I failed to read its functions completely until I was setting it up and realized it didn't have a built in camera like my Hub Max does...my mistake. I still like it though.
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Kitchen screen
Reviewed at:
Google LLC
Posted Jan 11, 2022
Ok, but slow
The nest hub is a great idea, but it's so slow to switch and open apps that it makes it a pain to use.
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Response from Staples :
Hi there, thanks for sharing your experience. We’re sorry to hear that you’re having issues with the performance of your Nest Hub (2nd gen).
We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to improve its performance.
If you need assistance, you can always reach out to our support team We’d be happy to help here: https://support.google.com/googlenest/gethelp
January 14, 2022
Kitchen screen
Reviewed at:
Google LLC
Posted Jan 11, 2022
Ok, but slow
The nest hub is a great idea, but it's so slow to switch and open apps that it makes it a pain to use.
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Response from Staples :
Hi there, thanks for sharing your experience. We’re sorry to hear that you’re having issues with the performance of your Nest Hub (2nd gen).
We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to improve its performance.
If you need assistance, you can always reach out to our support team We’d be happy to help here: https://support.google.com/googlenest/gethelp
January 14, 2022
Matt
Reviewed at:
Google LLC
Posted Jan 11, 2022
Multiple devices respons
I replaced a gen 1 hub with a gen 2. Now multiple devices respond to voice queries. This did not happen with the gen 1 that was replaced.
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Response from Staples :
Hi Matt, thanks for letting us know about this. We’re sorry to learn that you’re having issues with the voice commands on your Nest Hub (2nd gen).
If you haven’t yet, we recommend resetting the Voice Match and the hotword sensitivity. Here’s how:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap ""Hey Google"" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.
If the issue still persists, we suggest reaching out to our support team so that we can take a look at the issue and help improve your experience. You can contact us here: https://support.google.com/googlenest/gethelp
January 13, 2022
Matt
Reviewed at:
Google LLC
Posted Jan 11, 2022
Multiple devices respons
I replaced a gen 1 hub with a gen 2. Now multiple devices respond to voice queries. This did not happen with the gen 1 that was replaced.
0up votes 0
0down votes 0
Report
Response from Staples :
Hi Matt, thanks for letting us know about this. We’re sorry to learn that you’re having issues with the voice commands on your Nest Hub (2nd gen).
If you haven’t yet, we recommend resetting the Voice Match and the hotword sensitivity. Here’s how:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap ""Hey Google"" sensitivity and adjust the slider to make your Nest Hub more responsive to the hotword.
If the issue still persists, we suggest reaching out to our support team so that we can take a look at the issue and help improve your experience. You can contact us here: https://support.google.com/googlenest/gethelp
January 13, 2022
Harry Sanford
Reviewed at:
Google LLC
Posted Jan 11, 2022
Harry Sanford
As always I had a wonderful session with Brin a super therapist. She always makes my session productive and pleasurable.
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Harry Sanford
Reviewed at:
Google LLC
Posted Jan 11, 2022
Harry Sanford
As always I had a wonderful session with Brin a super therapist. She always makes my session productive and pleasurable.
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