Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)
1172 reviews
Most helpful positive review
Posted Aug 1, 2024
Good price for good new product
We already have Nest cameras so didn’t need the eye cameras, but the price for the hub was best around. I like other Wyze products and was comfortable dealing with the company.
VS
Most helpful critical review
Posted Apr 19, 2024
Google nest hub
The Google nest hub will not stay linked and will not relink w/ Google home.
Alex
Reviewed at:
Google LLC
Posted Jan 4, 2022
Works great!
Easy setup and synchronization to my other google devices.
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Alex
Reviewed at:
Google LLC
Posted Jan 4, 2022
Works great!
Easy setup and synchronization to my other google devices.
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Rick
Reviewed at:
Google LLC
Posted Jan 4, 2022
Gone downhill
Not sure what happened but this thing does not listen to commands as well as it once did. I now have to shout repeatedly in order for it to process anything. This isn't exclusive to the hub either. Really considering making the switch to Alexa and throwing all my Google products in the trash.
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Response from Staples :
Hi Rick, thank you for posting your review. We're sorry to hear that you're experiencing some difficulties with the voice command for your Nest Hub (2nd gen). We'd recommend that you retrain your Nest Hub to better recognize your voice as this may help with identifying your voice commands. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If you've done these steps already or if the issue still persists, then you can reach our support specialists on our Google Help page through this link: https://support.google.com/googlenest/gethelp
January 9, 2022
Rick
Reviewed at:
Google LLC
Posted Jan 4, 2022
Gone downhill
Not sure what happened but this thing does not listen to commands as well as it once did. I now have to shout repeatedly in order for it to process anything. This isn't exclusive to the hub either. Really considering making the switch to Alexa and throwing all my Google products in the trash.
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Response from Staples :
Hi Rick, thank you for posting your review. We're sorry to hear that you're experiencing some difficulties with the voice command for your Nest Hub (2nd gen). We'd recommend that you retrain your Nest Hub to better recognize your voice as this may help with identifying your voice commands. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If you've done these steps already or if the issue still persists, then you can reach our support specialists on our Google Help page through this link: https://support.google.com/googlenest/gethelp
January 9, 2022
Kate
Reviewed at:
Google LLC
Posted Jan 4, 2022
Works great - Wished Spotify app worked the same as the android phone app
This is a great little display. I listen to a lot of music and constantly use the timers when I cook dinner. I wish that the Nest Hub (2nd gen) Spotify app was more robust. For instance, it would be nice to have the Spotify add to favorites heart there like the android phone app has, or to be able to access more of that artist's songs from the Hub, rather than having to...
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Response from Staples :
Hi Kate, thanks for sharing your review here. We're glad to hear that you're enjoying your Nest Hub (2nd gen). We appreciate your feedback and know that this will be relayed to the right team for improvements that we can provide in the future. If you have more feedback to share you can check this link for instructions: https://support.google.com/googlenest/answer/7071494
If you need further assistance with your Nest Hub, feel free to reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
January 8, 2022
Kate
Reviewed at:
Google LLC
Posted Jan 4, 2022
Works great - Wished Spotify app worked the same as the android phone app
This is a great little display. I listen to a lot of music and constantly use the timers when I cook dinner. I wish that the Nest Hub (2nd gen) Spotify app was more robust. For instance, it would be nice to have the Spotify add to favorites heart there like the android phone app has, or to be able to access more of that artist's songs from the Hub, rather than having to...
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Response from Staples :
Hi Kate, thanks for sharing your review here. We're glad to hear that you're enjoying your Nest Hub (2nd gen). We appreciate your feedback and know that this will be relayed to the right team for improvements that we can provide in the future. If you have more feedback to share you can check this link for instructions: https://support.google.com/googlenest/answer/7071494
If you need further assistance with your Nest Hub, feel free to reach us on our Google Help page here: https://support.google.com/googlenest/gethelp
January 8, 2022
mchmait
Reviewed at:
Google LLC
Posted Jan 3, 2022
Delay
The response is very delayed. It can take 15 seconds for the device to reply.
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Response from Staples :
Hi Mchmait, thanks for sending in your review on your Nest Hub (2nd gen). It's unfortunate to hear that you're experiencing some delays with your device. We'd like to help with improving that for you. We'd recommend that you retrain your Nest Hub to better recognize your voice as this may help with identifying your voice commands. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If you've done these steps already or if the issue still persists, we advise that you reach out to our support specialists so we can take a better look and identify the cause of the issue. You can contact us on our Google Help page through this link: https://support.google.com/googlenest/gethelp
January 7, 2022
mchmait
Reviewed at:
Google LLC
Posted Jan 3, 2022
Delay
The response is very delayed. It can take 15 seconds for the device to reply.
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Response from Staples :
Hi Mchmait, thanks for sending in your review on your Nest Hub (2nd gen). It's unfortunate to hear that you're experiencing some delays with your device. We'd like to help with improving that for you. We'd recommend that you retrain your Nest Hub to better recognize your voice as this may help with identifying your voice commands. We also suggest adjusting the Hotword sensitivity as it may also be helpful with the issue. You may follow the steps below to help improve your experience:
Retrain Voice Match:
- On your phone or tablet, open the Google Home app.
- At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match.
- Tap Teach your Assistant your voice again and then Retrain.
Change Nest Hub's Hotword sensitivity:
- Open your Google Home app.
- Select your Nest Hub.
- At the top right, tap the Settings (Gear) icon.
- Then tap Audio.
- Then tap "Hey Google" sensitivity and adjust the slider to make your Nest Hub more responsive to the Hotword.
If you've done these steps already or if the issue still persists, we advise that you reach out to our support specialists so we can take a better look and identify the cause of the issue. You can contact us on our Google Help page through this link: https://support.google.com/googlenest/gethelp
January 7, 2022
Mogletree
Reviewed at:
Google LLC
Posted Jan 2, 2022
Convenient
Really convenient. It's like a Google home speaker with a screen. So it doubles as a nightstand clock/picture frame. You can control all your Google products and see physical results for the questions you ask it.
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Mogletree
Reviewed at:
Google LLC
Posted Jan 2, 2022
Convenient
Really convenient. It's like a Google home speaker with a screen. So it doubles as a nightstand clock/picture frame. You can control all your Google products and see physical results for the questions you ask it.
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BrtDc
Reviewed at:
Google LLC
Posted Jan 2, 2022
Didn't do what I expected
I was hoping to use this for online recipes, but it does not display websites well at all.
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Response from Staples :
Hi there, thanks for posting your review. We're sorry to hear that your experience with your Nest Hub (2nd gen) has been less than ideal when using it for online recipes from websites. Your feedback here helps us understand better what our customers are looking for when it comes to the products and services we provide. If you have additional feedback to share you can check this link: https://support.google.com/googlenest/answer/7071494
If you need further assistance with your Nest Hub or have other questions, you can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
January 6, 2022
BrtDc
Reviewed at:
Google LLC
Posted Jan 2, 2022
Didn't do what I expected
I was hoping to use this for online recipes, but it does not display websites well at all.
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Response from Staples :
Hi there, thanks for posting your review. We're sorry to hear that your experience with your Nest Hub (2nd gen) has been less than ideal when using it for online recipes from websites. Your feedback here helps us understand better what our customers are looking for when it comes to the products and services we provide. If you have additional feedback to share you can check this link: https://support.google.com/googlenest/answer/7071494
If you need further assistance with your Nest Hub or have other questions, you can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
January 6, 2022
Edwina's
Reviewed at:
Google LLC
Posted Jan 2, 2022
Edwina
I will return all items bought due to the fact that I got after days of trying to set this up. Got the Manny second-generation and nest going set up password but it would not take password for camera here let me put in my lights Kees telling me it's not my password try changing it It is still the same let me into my account. Fix this or I'll take all this I've Boug...
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Response from Staples :
Hi Edwina, we appreciate you for reaching out and posting your review and we're sorry to hear that your experience with setting up the Nest Hub (2nd gen) has been frustrating. We'd like to help with setting it up. Our support specialists are standing by to lend a hand and guide you with completing your setup. Please contact us on our Google Help page and allow us to assist you in improving your experience. You can reach our help page here: https://support.google.com/googlenest/gethelp
January 6, 2022
Edwina's
Reviewed at:
Google LLC
Posted Jan 2, 2022
Edwina
I will return all items bought due to the fact that I got after days of trying to set this up. Got the Manny second-generation and nest going set up password but it would not take password for camera here let me put in my lights Kees telling me it's not my password try changing it It is still the same let me into my account. Fix this or I'll take all this I've Boug...
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Response from Staples :
Hi Edwina, we appreciate you for reaching out and posting your review and we're sorry to hear that your experience with setting up the Nest Hub (2nd gen) has been frustrating. We'd like to help with setting it up. Our support specialists are standing by to lend a hand and guide you with completing your setup. Please contact us on our Google Help page and allow us to assist you in improving your experience. You can reach our help page here: https://support.google.com/googlenest/gethelp
January 6, 2022
Glen
Reviewed at:
Google LLC
Posted Jan 1, 2022
It's ok
It's ok, nothing eye popping. It does what it is supposed to do.
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Glen
Reviewed at:
Google LLC
Posted Jan 1, 2022
It's ok
It's ok, nothing eye popping. It does what it is supposed to do.
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Ryan P
Reviewed at:
Google LLC
Posted Jan 1, 2022
Decent upgrade to a speaker alone
We have Google home speakers all over the house, Chrome cast, multiple Nest cameras.. In short were invested. I picked this up on sale to upgrade from a speaker in the kitchen. It does pretty much the same thing except now I can play YouTube videos as well. I was hoping to be able to video call with it, which it prompts you to do, but you can only view someone else's vi...
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Ryan P
Reviewed at:
Google LLC
Posted Jan 1, 2022
Decent upgrade to a speaker alone
We have Google home speakers all over the house, Chrome cast, multiple Nest cameras.. In short were invested. I picked this up on sale to upgrade from a speaker in the kitchen. It does pretty much the same thing except now I can play YouTube videos as well. I was hoping to be able to video call with it, which it prompts you to do, but you can only view someone else's vi...
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Michael
Reviewed at:
Google LLC
Posted Jan 1, 2022
Great Product for the Cost
I have had the Nest Hub for about 4 weeks now. It is a wonderful value and integrates well with other Nest products.You get a lot of functionality for a very reasonable cost. I would have given the Hub a full 5/5, but I'm so used to using advanced tablets that this product felt a bit slow and clunky to me. Again, for the price, I don't think anything comes close, so it'...
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Michael
Reviewed at:
Google LLC
Posted Jan 1, 2022
Great Product for the Cost
I have had the Nest Hub for about 4 weeks now. It is a wonderful value and integrates well with other Nest products.You get a lot of functionality for a very reasonable cost. I would have given the Hub a full 5/5, but I'm so used to using advanced tablets that this product felt a bit slow and clunky to me. Again, for the price, I don't think anything comes close, so it'...
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