Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)

Hi JPNest, thanks for posting your experience. We’re glad to hear that you love the Nest Hub (2nd Gen), and we appreciate your input for its improvement. We'll make sure to pass along the details of your feedback to the right team as we're always searching for ways to improve our products and services. If you need assistance, our support team is always available to help. Here’s our support link: https://support.google.com/googlenest/gethelp

Hi Club Med La Mesa, thanks for sharing your experience with Nest Hub (2nd Gen). We’re sorry to learn that you’re having delayed notifications. If you haven’t yet, we suggest rebooting your device or doing a factory reset. If this doesn’t fix the issue, we may need to take a closer look at your device. You can always contact our support team, and we’d happy to help you here: https://support.google.com/googlenest/gethelp

Hi Ghuck71, we appreciate your feedback about the Nest Hub (2nd gen) and we’re glad to hear that it works. We understand the convenience of having a built-in camera on your Nest display. The Nest Hub (2nd gen) is the updated version of the Nest Hub. And like its previous version, it has no Nest Cam built-in, though we added some features. We always listen to what our customers like you share with us to better understand your preferences and needs. So we released the Nest Hub Max with a built-in camera which will help your busy family stay in touch and on track. Leave video messages and make video calls. Check in on home when you’re away with the built-in Nest Cam. Share reminders and to-dos. Everyone views their own calendar, commute, and more with just a glance. And enjoy Google Photos, YouTube TV, videos, and music on the 10-inch HD screen with stereo speakers. See this link for more details: https://support.google.com/googlenest/answer/9334359 Please let us know if there’s anything we can help you with by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your feedback. We’re sorry to learn that you’re having challenges on turning off the camera of your Nest Hub. If you are talking about Nest Hub Max, you should be able to turn the camera off, or disable both camera and microphone. Here’s how you can turn off your Nest Hub's camera: - To turn off the camera, on the Nest Hub Max device, swipe up from the bottom of the screen and tap Camera. You can check out this link for other camera settings: https://support.google.com/googlenest/answer/9449280?hl=en For further assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Nodramallama, we appreciate your feedback and recommendations with Nest Hub (2nd Gen). We’re sorry to hear that you’re experiencing a slow or laggy display, and it doesn’t meet your needs. We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub including a laggy display, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to boost its performance. For more information on how to reset your Nest Hub, just follow the steps on this guide: https://support.google.com/googlenest/answer/7073477 If you need further assistance, you can always contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/googlenest/gethelp