Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)

Hi jesiman, thanks for bringing this up and we’re sorry to learn your Nest Hub (2nd gen) can’t control your Wyze smart home devices. You can control over 50,000 smart home devices including TVs, remote controls, lights, appliances, plugs, thermostats, and more using your Google Nest or Home speaker or display. To get started, you’ll first need to set up your device in the Google Home app. These links below might be helpful: - Control smart home devices using speakers and displays: https://support.google.com/googlenest/answer/7073578 - Explore all the Google Assistant partners you can use to control things around your home with just your voice here: https://assistant.google.com/explore/i?intent=ControlAppliancesAndFixtures If you’re Google Assistant can’t control your smart home devices, check these things first: 1. Make sure that your Nest Hub and other smart devices are set up on the same Wi-Fi network. 2. Check if you’re using the same Google Account on your mobile device and in the Google Home app. - Open the Google Home app. - At the top right, tap your account. - Verify that the Google Account shown is the one linked to your Nest Hub. To switch accounts, tap another account or Add another account. 3. Make sure you’re in the same room as your Nest Hub. 4. Try to rename your device. 5. Open the Google Home app. 6. Tap your device and then at the top right corner, tap Settings > and then Device information > and then Device name. 7. Enter a new name for your device and then tap Save. Don’t include numbers, special characters, or room names. Avoid similar names (for example, "Table light left" and "Table light right"). If unresolved, we suggest getting in touch with our specialists for further assistance: https://support.google.com/googlenest/gethelp

Hi Evan, thanks for your feedback. We're sorry that your experience didn't meet your expectations. We value your feedback as it helps us to improve our products and services and provide you with a better user experience. You can also check out this help article to learn more and explore the features for your Nest Hub (2nd gen): https://support.google.com/googlenest/topic/7195269 If you need further assistance, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp

Hi jdawnm66, thanks for sharing your insights about your Nest Hub (2nd gen) and we’re sorry to hear that it didn’t meet your needs. We’ve taken note of your feedback as we always aim to improve our products and services and if you will decide to try out the Nest Hub again in the future, we’d be more than happy to help you with any concerns you might have here: https://support.google.com/googlenest/gethelp

Hi Michael, thanks for taking the time to share your feedback. We're sorry to hear of this issue that you have with your Nest Hub (2nd gen). Issues like this can be caused by several things like network connectivity or even the environment where your device is located. Performing a factory data reset on your Nest Hub (2nd gen) might clear up the device and help you improve your experience. Please see the steps on how to do it: - At the back of your Nest Hub (2nd gen), press and hold both volume buttons for about 10 seconds. - The Google Assistant will play a sound to confirm that the factory reset started. If the reset didn't fix this issue, we'd like to take a look at your Nest Hub (2nd gen) and help you in the best way possible. Please reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi FFFP, thanks for sharing your experience with us. We're sorry for the trouble that you have with your Nest Hub (2nd gen). We'd like to know more details about your Nest Hub (2nd gen) freezing and restarting issues, so that we can isolate the issue further and help you improve your experience. Please feel free to reach our support team anytime here: https://support.google.com/googlenest/gethelp