Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)
1172 reviews
Most helpful positive review
Posted Aug 1, 2024
Good price for good new product
We already have Nest cameras so didn’t need the eye cameras, but the price for the hub was best around. I like other Wyze products and was comfortable dealing with the company.
VS
Most helpful critical review
Posted Apr 19, 2024
Google nest hub
The Google nest hub will not stay linked and will not relink w/ Google home.
Grey Jedi
Reviewed at:
Google LLC
Posted Dec 12, 2021
Harder Than It Should Be
The hub is nice, responds well to commands but connections are a royal pain in the behind. My complaint is more about the Google Home app than the actual hub. GE smart bulbs are touted as the best for Google Home but I have yet to have one actually connect like they should. Two of the 3 smart lights in my home have to be operated by the Cync by GE app because it won't l...
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Response from Staples :
Hi Grey Jedi, thank you for posting your review. We're sorry to learn that you're experiencing connectivity issues with your Nest Hub (2nd gen). We'd like to know more details about your setup so we can identify why your smart lights won't link to your Google Home. If you're willing, please contact our support specialists so we can help you with troubleshooting and find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
December 16, 2021
Grey Jedi
Reviewed at:
Google LLC
Posted Dec 12, 2021
Harder Than It Should Be
The hub is nice, responds well to commands but connections are a royal pain in the behind. My complaint is more about the Google Home app than the actual hub. GE smart bulbs are touted as the best for Google Home but I have yet to have one actually connect like they should. Two of the 3 smart lights in my home have to be operated by the Cync by GE app because it won't l...
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Response from Staples :
Hi Grey Jedi, thank you for posting your review. We're sorry to learn that you're experiencing connectivity issues with your Nest Hub (2nd gen). We'd like to know more details about your setup so we can identify why your smart lights won't link to your Google Home. If you're willing, please contact our support specialists so we can help you with troubleshooting and find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
December 16, 2021
Jelly
Reviewed at:
Google LLC
Posted Dec 12, 2021
Hit and miss
I got one of these for free from the Google One 2TB deal and decided to get another. If I'd known functionality would be relatively crippled compared to Alexa I may have been less inclined: there is no motion sensing support or other such triggers which really give your house that space-age feeling. Besides that, on rare occasions devices will disconnect randomly despit...
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Response from Staples :
Hi Jelly, thanks for sharing your review. We're sorry to hear that your experience with the Nest Hub (2nd gen) has been less than ideal when it comes to connectivity and voice interpretation. We recommend that you reach out to our support specialists so we can help identify the cause of the issue and help you with troubleshooting. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
December 16, 2021
Jelly
Reviewed at:
Google LLC
Posted Dec 12, 2021
Hit and miss
I got one of these for free from the Google One 2TB deal and decided to get another. If I'd known functionality would be relatively crippled compared to Alexa I may have been less inclined: there is no motion sensing support or other such triggers which really give your house that space-age feeling. Besides that, on rare occasions devices will disconnect randomly despit...
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Response from Staples :
Hi Jelly, thanks for sharing your review. We're sorry to hear that your experience with the Nest Hub (2nd gen) has been less than ideal when it comes to connectivity and voice interpretation. We recommend that you reach out to our support specialists so we can help identify the cause of the issue and help you with troubleshooting. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
December 16, 2021
Arthur Z
Reviewed at:
Google LLC
Posted Dec 12, 2021
Everything you love
Everything just seem better smoother and faster. Has a cleaner look and better sound as well.
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Arthur Z
Reviewed at:
Google LLC
Posted Dec 12, 2021
Everything you love
Everything just seem better smoother and faster. Has a cleaner look and better sound as well.
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Cesar
Reviewed at:
Google LLC
Posted Dec 12, 2021
It's okay
This is the first time ever owning a hub and while it does a lot of things right there are a lot that still needs to be worked on. Casting for example is the only way you can browse through streaming apps or view them on the hub. It is a tablet that should at least allow me to perform the simple task of opening up the streaming apps and browsing through their selections...
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Response from Staples :
Hi Cesar, thanks for choosing Nest Hub. We´re sorry to hear that you´re experiencing some limitations with the streaming interface for Nest Hub.
Your opinion matters to us and we´ll definitely make sure to pass along the details of your feedback to our product team. We´re always searching for ways to improve our products and services, and we'd like to learn more about your experience. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
December 15, 2021
Cesar
Reviewed at:
Google LLC
Posted Dec 12, 2021
It's okay
This is the first time ever owning a hub and while it does a lot of things right there are a lot that still needs to be worked on. Casting for example is the only way you can browse through streaming apps or view them on the hub. It is a tablet that should at least allow me to perform the simple task of opening up the streaming apps and browsing through their selections...
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Response from Staples :
Hi Cesar, thanks for choosing Nest Hub. We´re sorry to hear that you´re experiencing some limitations with the streaming interface for Nest Hub.
Your opinion matters to us and we´ll definitely make sure to pass along the details of your feedback to our product team. We´re always searching for ways to improve our products and services, and we'd like to learn more about your experience. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
December 15, 2021
JJJJ
Reviewed at:
Google LLC
Posted Dec 12, 2021
Awesome
I love this device……………………………………………………………………..alot
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JJJJ
Reviewed at:
Google LLC
Posted Dec 12, 2021
Awesome
I love this device……………………………………………………………………..alot
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Michele
Reviewed at:
Google LLC
Posted Dec 12, 2021
My Google
It’s great fun and finding recipes asking it questions
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Michele
Reviewed at:
Google LLC
Posted Dec 12, 2021
My Google
It’s great fun and finding recipes asking it questions
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Butch
Reviewed at:
Google LLC
Posted Dec 12, 2021
Nest
Nice unit. Reasonable product. Reasonable price. Works well.
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Butch
Reviewed at:
Google LLC
Posted Dec 12, 2021
Nest
Nice unit. Reasonable product. Reasonable price. Works well.
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John
Reviewed at:
Google LLC
Posted Dec 12, 2021
Great device
It's a great device but I wish it had more streaming Apps supported like HBO Max.
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John
Reviewed at:
Google LLC
Posted Dec 12, 2021
Great device
It's a great device but I wish it had more streaming Apps supported like HBO Max.
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Carlos
Reviewed at:
Google LLC
Posted Dec 12, 2021
This replaced an Alexa device.
The Alexa device did not have a clock and I wanted a device with a clock. I decided on the Nest Hub over an Alexa device with a clock because I hate the Alexa devices asking me if I want to reorder something I had ordered before. I would have given it 5 stars except for the fact that it does not have a real alarm clock sound for the alarms I set. The sounds given just w...
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Carlos
Reviewed at:
Google LLC
Posted Dec 12, 2021
This replaced an Alexa device.
The Alexa device did not have a clock and I wanted a device with a clock. I decided on the Nest Hub over an Alexa device with a clock because I hate the Alexa devices asking me if I want to reorder something I had ordered before. I would have given it 5 stars except for the fact that it does not have a real alarm clock sound for the alarms I set. The sounds given just w...
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mattman8569
Reviewed at:
Google LLC
Posted Dec 11, 2021
It's nice...but meh.
This device is the "latest" Nest Hub (gen 2) and it's just as slow as this first one. The screen is the same. Unless you use the gestures and sleep sense next your bedside, buy the gen 1. Google, I am seriously disappointed in the performance of the "lastest" technology coming from you. 3 stars as it's just meh.
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Response from Staples :
Hi mattman8569, thanks for sharing your experience with us. We're sorry to hear about your disappointment with the features for Nest Hub (2nd Gen).
We've taken note of your feedback and we'll make sure to pass this along to the right team. We may also need to take a closer look at the performance issue you are experiencing. If you will allow us, we'd like to help isolate the issue and see how we can help you best, if you can reach out to us here: https://support.google.com/googlenest/gethelp
December 15, 2021
mattman8569
Reviewed at:
Google LLC
Posted Dec 11, 2021
It's nice...but meh.
This device is the "latest" Nest Hub (gen 2) and it's just as slow as this first one. The screen is the same. Unless you use the gestures and sleep sense next your bedside, buy the gen 1. Google, I am seriously disappointed in the performance of the "lastest" technology coming from you. 3 stars as it's just meh.
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Response from Staples :
Hi mattman8569, thanks for sharing your experience with us. We're sorry to hear about your disappointment with the features for Nest Hub (2nd Gen).
We've taken note of your feedback and we'll make sure to pass this along to the right team. We may also need to take a closer look at the performance issue you are experiencing. If you will allow us, we'd like to help isolate the issue and see how we can help you best, if you can reach out to us here: https://support.google.com/googlenest/gethelp
December 15, 2021