Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)

Hi steeprockwall, thanks for taking the time to share your feedback. We're sorry for the trouble that you have with your Nest Hub (2nd gen). Most of the time, video quality streaming can be affected by several factors and settings on your Wi-Fi network. We recommend performing some troubleshooting steps and see if this will improve your experience: - Weak or congested networks. Removing some of your connected devices may help relieve congestion. - Check for possible sources of interference such as microwave ovens, refrigerators or other equipment. - If you have a dual band router, try setting up Nest Hub (2nd gen) on either the 2.4GHz or 5GHz bands and see which band is more stable. - Performing a factory data reset on your Nest Hub (2nd gen) may help you improve it's streaming quality. Here's the step by step guide: https://support.google.com/googlenest/answer/7073477 You can also check this help page article on how to calibrate your Nest Hub's sleep sensing settings to better recognize your sleep data: https://support.google.com/googlenest/answer/10357288 If the issue is still happening after the reset, please reach out to our support team so that we can take a look at the issue and help improve your experience. Here's the link: https://support.google.com/googlenest/gethelp

Hi urbancamper, thanks for posting a review. We're sorry that your Nest Hub (2nd gen) experience didn't meet your expectations. Though Google Workspace/G Suite can be still linked to your Google Home app and your Nest Hub (2nd gen), these features might or might not work. These features are dependent on the personal results settings on your Home app that Google Workspace/G Suite have limitations to. - Shopping lists - Flight details - Reminders - Calendar Events - Making calls using the contact list on your devices - Playing personal music with premium subscription - Accepting invites as additional home members - Sleep Sensing We value your feedback as we're always looking for ways to improve our products and services. For more info on using your Google Workspace/G Suite account with your Nest Hub (2nd gen), please reach out to our support team, and we'd be more than happy to help. Here's the link: https://support.google.com/googlenest/gethelp

Hi HackMan, thanks for sharing your feedback with us. We're sorry that your Nest Hub (2nd gen) experience has been less than ideal. We'd like to know more details of the issues that you're experiencing with your Nest Hub (2nd gen), so that we can help you improve your experience. Please feel free to reach our support team for further isolation and troubleshooting here: https://support.google.com/googlenest/gethelp

Hi Shea, thanks for taking the time to share your feedback. We're sorry for any frustration this issue has caused you. Performing a factory data reset on your Nest Hub (2nd gen) might be able to clear up any hiccups that your device is experiencing. Please see this step by step guide on how to reset your device. - Factory reset Google Nest or Home speakers or displays: https://support.google.com/googlenest/answer/7073477 You can also take a look at this help page topic for more info on setting up and controlling your smart home devices with your Nest Hub (2nd gen): https://support.google.com/googlenest/topic/7029100 If these issues are still happening after the reset, please don't hesitate to contact our support team, and we'll work with you and improve your experience. Here's the link: https://support.google.com/googlenest/gethelp

Hi Rob, thanks for reaching out. We're sorry that your experience didn't meet your expectations. Google Workspace/G Suite email addresses can still be used to link to your Google Home app but it won’t have full functionality, nor can we guarantee that all features will work as intended. Sleep-sensing is dependent on the Personal Results settings on your Home app of thich Google Workspace/G Suite have limitations to. We recommend using a regular Gmail account as this will allow you to use all of the features available on your Nest Hub (2nd gen). Here are some features that rely on the Personal Results settings on your Home app. - Shopping lists - Flight details - Reminders - Calendar Events - Making calls using the contact list on your devices - Playing personal music with premium subscription - Accepting invites as additional home members Please reach out to our support team for more info on using your Google Workspace/G Suite with your Nest Hub (2nd gen), and we'd be more than happy to help. Here's the link: https://support.google.com/googlenest/gethelp

Hi Mod002, thanks for taking the time to share your feedback. This is not the kind of experience we’d want you to have. We recommend performing a factory data reset on your Nest Hub (2nd gen) and retrain your device to better recognize your voice, and see if this will improve your experience. Keep in mind that resetting Nest Hub (2nd gen) will erase all data and that you may need to set it up again after it restarts. To reset Nest Hub (2nd gen), check on the back of Nest Hub (2nd gen), press and hold both volume buttons together for about 10 seconds. Your Nest Hub Max will let you know that it's resetting. After the setup, you can adjust your Nest Hub's (2nd gen) mic sensitivity to the hotword. See this guide on how to adjust the mic sensitivity of your Nest Hub (2nd gen). - Open your Google Home app - Select your Nest Hub (2nd gen) - At the top right, tap the Settings (Gear) icon - Then tap Audio. - Then tap ""Hey Google"" sensitivity and adjust the slider to make your Nest Hub (2nd gen) more responsive to the hotword. We value your feedback as this will help us improve our products and services and provide you with a better user experience. If you still encounter the same issue after the reset, please feel free to reach out to our support team so we can assist you further with the issue here: https://support.google.com/googlenest/gethelp