Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)

Hi Andrew Adolph, we appreciate your feedback. We’re sorry to hear that you’re having an issue with the Sleep Sensing feature of your Nest Hub (2nd gen). Sleep calibration uses your breathing motion to locate how far away you are from your Nest Hub while you’re sleeping. Your Nest Hub placement and nearby people, pets, or noises can cause inaccurate readings. We suggest checking the steps below that might help: - Remove any objects between you and the display screen. - Check that your Nest Hub is within 1 foot (30 cm) of the height of your mattress, and that it’s within arm’s reach and facing your torso when you’re lying in bed. - Check for moving objects like fans, rocking chairs, and swaying curtains. Make sure nothing else in the room is moving while Sleep Sensing is calibrating. While you’re asleep, moving objects should be farther away from Nest Hub than you are, even if they’re not blocking the screen. To help Nest Hub distinguish between you and co-sleepers, recalibrate Sleep Sensing when no one else is in the room, including pets: - On your Nest Hub display screen, swipe up from the bottom. - Tap Settings > Sleep Sensing > Calibrate device > follow the steps. If unresolved, we’d like to learn more and help you further with this. Please reach out to our support team using this link: https://support.google.com/googlenest/gethelp

Hi Bert, thanks for letting us know your experience with your Nest Hub (2nd gen). We apologize for the inconvenience this issue has caused you. We hear you. There can be several factors that might cause this issue. We suggest these troubleshooting steps that might help: - Weak or congested networks. Removing some of your connected devices may help relieve congestion. - Check for possible sources of interference such as microwave ovens, refrigerators or other equipment. - If you have a dual band router, try setting up Nest Hub on either the 2.4GHz or 5GHz bands and see which band is more stable. If the issue persists, we suggest performing a factory data reset on your Nest Hub. Here's the step by step guide: https://support.google.com/googlenest/answer/7073477 We may need to know more details about the issue, so that we can find the root cause and improve your experience. You can reach out to our support team at your most convenient time, and we’ll help you in the best way possible. Here’s our link: https://support.google.com/googlenest/gethelp

Hi Justin, we appreciate your feedback and your efforts. We’re sorry that you encountered issues with the Sleep Sensing feature of your Nest Hub (2nd gen). Sleep calibration uses your breathing motion to locate how far away you are from your Nest Hub while you’re sleeping. Your Nest Hub placement and nearby people, pets, or noises can cause inaccurate readings. If you haven't tried yet, please check the following steps that might help: - Remove any objects between you and the display screen. - Check that your Nest Hub is within 1 foot (30 cm) of the height of your mattress, and that it’s within arm’s reach and facing your torso when you’re lying in bed. - Check for moving objects like fans, rocking chairs, and swaying curtains. Make sure nothing else in the room is moving while Sleep Sensing is calibrating. While you’re asleep, moving objects should be farther away from Nest Hub than you are, even if they’re not blocking the screen. To help Nest Hub distinguish between you and co-sleepers, recalibrate Sleep Sensing when no one else is in the room, including pets: - On your Nest Hub display screen, swipe up from the bottom. - Tap Settings > Sleep Sensing > Calibrate device > follow the steps. If unresolved, we’d like to know more details about this issue. Please reach out to our support team using this link: https://support.google.com/googlenest/gethelp

Hi Daniel D., thanks for posting a review. We’re sorry to hear of your difficult experience with the performance of your Nest Hub (2nd gen). We’re here to help. Even if your Wi-Fi appears to be working fine, there can be several factors that might cause this issue. We suggest these troubleshooting steps that might help: - Weak or congested networks. Removing some of your connected devices may help relieve congestion. - Check for possible sources of interference such as microwave ovens, refrigerators or other equipment. - If you have a dual band router, try setting up Nest Hub on either the 2.4GHz or 5GHz bands and see which band is more stable. If the issue persists, we suggest performing a factory data reset on your Nest Hub. Here's the step by step guide: https://support.google.com/googlenest/answer/7073477 We may need to know more details about the issue, so that we can find the root cause and improve your experience. You can reach out to our support team at your most convenient time, and we’ll help you the best way possible. Here’s the link: https://support.google.com/googlenest/gethelp

Hi Adam, thanks for reaching out. We’re sorry to hear that you have difficulty playing Apple Music with your Nest Hub (2nd gen). It would be helpful if you can link your music service as your default. This default service will be used first when possible. To listen to Apple Music on your speaker or display, you must link your Google Account with your Apple Music account. An Apple Music subscription is required to play music using speakers and displays. You may check this link that might help: https://support.google.com/googlenest/answer/7030379 If unresolved, our support team is always available to help. If you would like to reach out to us, you can use this link: https://support.google.com/googlenest/gethelp