Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)

Hi Nodramallama, we appreciate your feedback and recommendations with Nest Hub (2nd Gen). We’re sorry to hear that you’re experiencing a slow or laggy display, and it doesn’t meet your needs. We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub including a laggy display, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to boost its performance. For more information on how to reset your Nest Hub, just follow the steps on this guide: https://support.google.com/googlenest/answer/7073477 If you need further assistance, you can always contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/googlenest/gethelp

Hi Nodramallama, we appreciate your feedback and recommendations with Nest Hub (2nd Gen). We’re sorry to hear that you’re experiencing a slow or laggy display, and it doesn’t meet your needs. We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub including a laggy display, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to boost its performance. For more information on how to reset your Nest Hub, just follow the steps on this guide: https://support.google.com/googlenest/answer/7073477 If you need further assistance, you can always contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/googlenest/gethelp

Hi there, thanks for posting a review and for sharing some details of your issue with the Nest Hub. We’re sorry to learn that you’re having an issue with the performance of your Nest display. We could be looking at connectivity issues that are sometimes related to different factors like Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and outdated router firmware. If you’re willing, we suggest trying the steps below that might help: - Be sure you use the provided power supply of your Nest Hub and make sure it is connected directly to a wall outlet. - Try moving your Nest Hub near your router - Unplug your Router and Nest Hub from electrical wall outlets for 60 seconds, then test if the same issue occurs. - Check for possible congestion in your network. Removing some of your connected devices may free up some bandwidth space. - Make sure that the phone or tablet and Google Home app are all up to date. - Turn off other connected devices to your Wi-Fi network to avoid congestion. - If you have a dual-band router, try setting up your Nest Hub on either the 2.4GHz or 5GHz bands and see which band is more reliable. As a last resort, perform a factory data reset on your Nest Hub. See the step by step guide here: https://support.google.com/googlenest/answer/7073477 If the issue persists after checking the steps above, we suggest visiting us anytime in the following link and we’d be happy to help with further isolation and troubleshooting: https://support.google.com/googlenest/gethelp

Hi there, thanks for posting a review and for sharing some details of your issue with the Nest Hub. We’re sorry to learn that you’re having an issue with the performance of your Nest display. We could be looking at connectivity issues that are sometimes related to different factors like Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and outdated router firmware. If you’re willing, we suggest trying the steps below that might help: - Be sure you use the provided power supply of your Nest Hub and make sure it is connected directly to a wall outlet. - Try moving your Nest Hub near your router - Unplug your Router and Nest Hub from electrical wall outlets for 60 seconds, then test if the same issue occurs. - Check for possible congestion in your network. Removing some of your connected devices may free up some bandwidth space. - Make sure that the phone or tablet and Google Home app are all up to date. - Turn off other connected devices to your Wi-Fi network to avoid congestion. - If you have a dual-band router, try setting up your Nest Hub on either the 2.4GHz or 5GHz bands and see which band is more reliable. As a last resort, perform a factory data reset on your Nest Hub. See the step by step guide here: https://support.google.com/googlenest/answer/7073477 If the issue persists after checking the steps above, we suggest visiting us anytime in the following link and we’d be happy to help with further isolation and troubleshooting: https://support.google.com/googlenest/gethelp

Hi Bee53, thanks for taking the time to share your feedback. We're sorry for any frustration this issue has caused you. We value your feedback as we're always looking for ways to improve our products and services. Your review helps us a lot along the process. If you have any questions or if you need further assistance, you can reach out to our support team anytime. Here's the link: https://support.google.com/googlenest/gethelp