Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)

Hi Mark, thanks for sharing your feedback with us. We're sorry to hear that your Nest Hub (2nd gen) experience didn't meet your expectations. We value your feedback as it helps us to improve our products and services and provide you with a better user experience. You can also check out this help article to learn more and explore the features for your Nest Hub (2nd gen): https://support.google.com/googlenest/topic/7195269 If you need further assistance, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp

Hi Mark, thanks for sharing your feedback with us. We're sorry to hear that your Nest Hub (2nd gen) experience didn't meet your expectations. We value your feedback as it helps us to improve our products and services and provide you with a better user experience. You can also check out this help article to learn more and explore the features for your Nest Hub (2nd gen): https://support.google.com/googlenest/topic/7195269 If you need further assistance, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your feedback. We’re sorry to hear that you’re having issues with the performance of your Nest Hub (2nd gen). We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to improve its performance. Check out this link for more information on how to reset your Nest Hub: https://support.google.com/googlenest/answer/7073477 If you need assistance, you can always reach out to our support team We’d be happy to help here: https://support.google.com/googlenest/gethelp

Hi there, thanks for taking the time to share your feedback. We’re sorry to hear that you’re having issues with the performance of your Nest Hub (2nd gen). We could be looking at a possible connectivity issue that affects the overall performance of your Nest Hub, and it’s important to make sure that this is not caused by a spotty or weak Wi-Fi signal. We suggest checking your Wi-Fi network for a strong and reliable connection. If you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network, removing other connected devices to your Wi-Fi may relieve network congestion. You can also try doing a factory reset to improve its performance. Check out this link for more information on how to reset your Nest Hub: https://support.google.com/googlenest/answer/7073477 If you need assistance, you can always reach out to our support team We’d be happy to help here: https://support.google.com/googlenest/gethelp

Hi danthemyth, we appreciate your feedback about your Nest Hub (2nd gen). We’re sorry to hear that it didn’t meet your expectations. Nest Hub (2nd gen) is designed to give you ease when casting using voice command. There are basic commands that you can use to control your music, and allow you to seamlessly choose songs from supported music providers like YouTube Music. You may check this article to learn more: https://support.google.com/googlenest/answer/7030379#zippy If you still experience issues using voice command to cast, we'd love to help you more. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi danthemyth, we appreciate your feedback about your Nest Hub (2nd gen). We’re sorry to hear that it didn’t meet your expectations. Nest Hub (2nd gen) is designed to give you ease when casting using voice command. There are basic commands that you can use to control your music, and allow you to seamlessly choose songs from supported music providers like YouTube Music. You may check this article to learn more: https://support.google.com/googlenest/answer/7030379#zippy If you still experience issues using voice command to cast, we'd love to help you more. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi jesiman, thanks for bringing this up and we’re sorry to learn your Nest Hub (2nd gen) can’t control your Wyze smart home devices. You can control over 50,000 smart home devices including TVs, remote controls, lights, appliances, plugs, thermostats, and more using your Google Nest or Home speaker or display. To get started, you’ll first need to set up your device in the Google Home app. These links below might be helpful: - Control smart home devices using speakers and displays: https://support.google.com/googlenest/answer/7073578 - Explore all the Google Assistant partners you can use to control things around your home with just your voice here: https://assistant.google.com/explore/i?intent=ControlAppliancesAndFixtures If you’re Google Assistant can’t control your smart home devices, check these things first: 1. Make sure that your Nest Hub and other smart devices are set up on the same Wi-Fi network. 2. Check if you’re using the same Google Account on your mobile device and in the Google Home app. - Open the Google Home app. - At the top right, tap your account. - Verify that the Google Account shown is the one linked to your Nest Hub. To switch accounts, tap another account or Add another account. 3. Make sure you’re in the same room as your Nest Hub. 4. Try to rename your device. 5. Open the Google Home app. 6. Tap your device and then at the top right corner, tap Settings > and then Device information > and then Device name. 7. Enter a new name for your device and then tap Save. Don’t include numbers, special characters, or room names. Avoid similar names (for example, "Table light left" and "Table light right"). If unresolved, we suggest getting in touch with our specialists for further assistance: https://support.google.com/googlenest/gethelp

Hi jesiman, thanks for bringing this up and we’re sorry to learn your Nest Hub (2nd gen) can’t control your Wyze smart home devices. You can control over 50,000 smart home devices including TVs, remote controls, lights, appliances, plugs, thermostats, and more using your Google Nest or Home speaker or display. To get started, you’ll first need to set up your device in the Google Home app. These links below might be helpful: - Control smart home devices using speakers and displays: https://support.google.com/googlenest/answer/7073578 - Explore all the Google Assistant partners you can use to control things around your home with just your voice here: https://assistant.google.com/explore/i?intent=ControlAppliancesAndFixtures If you’re Google Assistant can’t control your smart home devices, check these things first: 1. Make sure that your Nest Hub and other smart devices are set up on the same Wi-Fi network. 2. Check if you’re using the same Google Account on your mobile device and in the Google Home app. - Open the Google Home app. - At the top right, tap your account. - Verify that the Google Account shown is the one linked to your Nest Hub. To switch accounts, tap another account or Add another account. 3. Make sure you’re in the same room as your Nest Hub. 4. Try to rename your device. 5. Open the Google Home app. 6. Tap your device and then at the top right corner, tap Settings > and then Device information > and then Device name. 7. Enter a new name for your device and then tap Save. Don’t include numbers, special characters, or room names. Avoid similar names (for example, "Table light left" and "Table light right"). If unresolved, we suggest getting in touch with our specialists for further assistance: https://support.google.com/googlenest/gethelp

Hi Evan, thanks for your feedback. We're sorry that your experience didn't meet your expectations. We value your feedback as it helps us to improve our products and services and provide you with a better user experience. You can also check out this help article to learn more and explore the features for your Nest Hub (2nd gen): https://support.google.com/googlenest/topic/7195269 If you need further assistance, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp

Hi Evan, thanks for your feedback. We're sorry that your experience didn't meet your expectations. We value your feedback as it helps us to improve our products and services and provide you with a better user experience. You can also check out this help article to learn more and explore the features for your Nest Hub (2nd gen): https://support.google.com/googlenest/topic/7195269 If you need further assistance, please feel free to reach out to us here: https://support.google.com/googlenest/gethelp