Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)

Hi Antoinette, thanks for taking the time to share your feedback. We're sorry about the issue that you have with the responsiveness of your Nest Hub (2nd gen) and we'd love to improve your experience. You can try adjusting how sensitive your Nest Hub (2nd gen) to the hotword and retraining it to better recognize your voice. See the steps below on how to do this: Retrain Voice Match - On your phone or tablet, open the Google Home app - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match. - Tap Teach your Assistant your voice again and then Retrain. Change Nest Hub’s (2nd gen) hotword sensitivity - Open your Google Home app - Select your Nest Hub (2nd gen) - At the top right, tap the Settings (Gear) icon - Then tap Audio. - Then tap ""Hey Google"" sensitivity and adjust the slider to make your Nest Hub (2nd gen) more responsive to the hotword. If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/googlenest/gethelp

Hi Antoinette, thanks for taking the time to share your feedback. We're sorry about the issue that you have with the responsiveness of your Nest Hub (2nd gen) and we'd love to improve your experience. You can try adjusting how sensitive your Nest Hub (2nd gen) to the hotword and retraining it to better recognize your voice. See the steps below on how to do this: Retrain Voice Match - On your phone or tablet, open the Google Home app - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match. - Tap Teach your Assistant your voice again and then Retrain. Change Nest Hub’s (2nd gen) hotword sensitivity - Open your Google Home app - Select your Nest Hub (2nd gen) - At the top right, tap the Settings (Gear) icon - Then tap Audio. - Then tap ""Hey Google"" sensitivity and adjust the slider to make your Nest Hub (2nd gen) more responsive to the hotword. If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/googlenest/gethelp

Hi Foxy, thanks for your feedback. We're sorry that your experience has been less than ideal. We value your feedback as we're always looking for ways to improve our products and services. Your review helps us a lot along the process. You can also check out this help article to learn more and explore the features for your Nest Hub (2nd gen): - Explore what you can do with Google Nest devices: https://support.google.com/googlenest/topic/7195269 If you have any questions or if you need further assistance, you can reach out to our support team anytime. Here's the link: https://support.google.com/googlenest/gethelp

Hi Foxy, thanks for your feedback. We're sorry that your experience has been less than ideal. We value your feedback as we're always looking for ways to improve our products and services. Your review helps us a lot along the process. You can also check out this help article to learn more and explore the features for your Nest Hub (2nd gen): - Explore what you can do with Google Nest devices: https://support.google.com/googlenest/topic/7195269 If you have any questions or if you need further assistance, you can reach out to our support team anytime. Here's the link: https://support.google.com/googlenest/gethelp

Hi Jim, thanks for sharing your feedback with us. We're glad that you liked the photo frame feature of your Nest Hub (2nd gen). Some Wi-Fi networks have network configurations such as Access Point (AP) isolation, captive portal or Wi-Fi Protected Access (WPA2) enterprise that block your Nest Hub (2nd gen) from successfully establishing a connection. Having access to your Wi-Fi network on your Nest Hub's (2nd gen) screen will be a great addition to its many features. We're always working to improve our products and services, and your feedback goes a long way. If you need further assistance or if you have any questions with your Nest Hub (2nd gen), feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi Jim, thanks for sharing your feedback with us. We're glad that you liked the photo frame feature of your Nest Hub (2nd gen). Some Wi-Fi networks have network configurations such as Access Point (AP) isolation, captive portal or Wi-Fi Protected Access (WPA2) enterprise that block your Nest Hub (2nd gen) from successfully establishing a connection. Having access to your Wi-Fi network on your Nest Hub's (2nd gen) screen will be a great addition to its many features. We're always working to improve our products and services, and your feedback goes a long way. If you need further assistance or if you have any questions with your Nest Hub (2nd gen), feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp

Hi Tyler, thanks for taking the time to share your feedback. We're sorry for the camera streaming quality trouble that you have with your Nest Hub (2nd gen). Most of the time, this is caused by some network settings on your Wi-Fi network. We recommend performing some steps to improve your camera feed quality: - Check network congestion. Removing some of your connected devices may help relieve congestion. - Check for possible sources of interference such as microwave ovens, refrigerators or other equipment. - Place your Nest Hub (2nd gen) near the router. - If you have a dual band router, try setting up your Nest Hub (2nd gen) on either the 2.4GHz or 5GHz bands and see which band is more stable. Make sure that your security camera is on the same network as the Nest Hub (2nd gen). If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/googlenest/gethelp

Hi Tyler, thanks for taking the time to share your feedback. We're sorry for the camera streaming quality trouble that you have with your Nest Hub (2nd gen). Most of the time, this is caused by some network settings on your Wi-Fi network. We recommend performing some steps to improve your camera feed quality: - Check network congestion. Removing some of your connected devices may help relieve congestion. - Check for possible sources of interference such as microwave ovens, refrigerators or other equipment. - Place your Nest Hub (2nd gen) near the router. - If you have a dual band router, try setting up your Nest Hub (2nd gen) on either the 2.4GHz or 5GHz bands and see which band is more stable. Make sure that your security camera is on the same network as the Nest Hub (2nd gen). If you have any questions or need further assistance, you can always reach out to our team, and we'd be more than happy to help. Here's the link: https://support.google.com/googlenest/gethelp

Hi Thomas, we appreciate your feedback about your Nest Hub (2nd gen). We’re sorry for the trouble this issue has caused you. The Nest Hub (2nd gen) was an updated version of the Nest Hub, it has no Nest Cam built-in just like its previous version. If you prefer a bigger display with a camera, you might wanna check for the Nest Hub Max, which has a 10-inch display and has a built-in Nest Cam, Check this link for more details: https://support.google.com/googlenest/answer/7072284 Also, you can try the steps below that may be helpful you with the issue you have: - Make sure that you’re signed in using the right email account. - Check if your phone/tablet and Home app are updated. - For iOS devices, make sure Bluetooth is on. For Android devices, Location Services should be on. - Force close and reopen the Home app. - Try an alternative phone or tablet to set up your Nest Hub (2nd gen). - Perform a factory reset. If unresolved, please reach out to our support team and we’d be more than happy to help. Here’s the link: https://support.google.com/googlenest/gethelp

Hi Thomas, we appreciate your feedback about your Nest Hub (2nd gen). We’re sorry for the trouble this issue has caused you. The Nest Hub (2nd gen) was an updated version of the Nest Hub, it has no Nest Cam built-in just like its previous version. If you prefer a bigger display with a camera, you might wanna check for the Nest Hub Max, which has a 10-inch display and has a built-in Nest Cam, Check this link for more details: https://support.google.com/googlenest/answer/7072284 Also, you can try the steps below that may be helpful you with the issue you have: - Make sure that you’re signed in using the right email account. - Check if your phone/tablet and Home app are updated. - For iOS devices, make sure Bluetooth is on. For Android devices, Location Services should be on. - Force close and reopen the Home app. - Try an alternative phone or tablet to set up your Nest Hub (2nd gen). - Perform a factory reset. If unresolved, please reach out to our support team and we’d be more than happy to help. Here’s the link: https://support.google.com/googlenest/gethelp