Customer Reviews for Google Nest Hub 2nd Generation 7" Smart Display, White (GA01331-US)

Hi Chrissy, thanks for your insights. We're sorry to hear about your disappointment with the video call limitation for Nest Hub (2nd Gen). We value your feedback and we'll make sure to pass this along to the right team, since we're always searching for ways to keep improving our products and services. For any other support needs you may have with Nest Hub, please do not hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi Grampywraith, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and it’s unfortunate to hear of your difficult experience with the setup. We can imagine how hard you tried to complete the setup, and we’re sorry that all your attempts have been unsuccessful. We’d like to help, and we’re hoping we can hear more about your feedback so we can figure out a way to provide you a better experience. Please reach out to our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hi Grampywraith, thanks for sharing the details of your feedback on Nest Hub (2nd gen), and it’s unfortunate to hear of your difficult experience with the setup. We can imagine how hard you tried to complete the setup, and we’re sorry that all your attempts have been unsuccessful. We’d like to help, and we’re hoping we can hear more about your feedback so we can figure out a way to provide you a better experience. Please reach out to our support team for further assistance here: https://support.google.com/googlenest/gethelp

Hi Raaaj, thanks for taking the time to share your feedback. We regret to hear that Nest Hub (2nd Gen) didn’t meet your expectations. Sometimes, your Nest Hub (2nd Gen) might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the Hotword. Retraining your device to better recognize your voice, and adjusting the Hotword sensitivity may fix the issue. Retrain Voice Match: - On your phone or tablet, open the Google Home app. - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match. - Tap Teach your Assistant your voice again and then Retrain. Adjust how sensitive Google Assistant is to Hey Google: - Open the Google Home app. - At the bottom, tap Home. - Select your speaker or Smart Display. - At the top right, tap Device settings > Audio > “Hey Google” sensitivity. - Choose how sensitive you want Google Assistant to be when it responds to you. We value your feedback as we are always working to improve our products and services. If you need assistance, you can always contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/googlenest/gethelp

Hi Raaaj, thanks for taking the time to share your feedback. We regret to hear that Nest Hub (2nd Gen) didn’t meet your expectations. Sometimes, your Nest Hub (2nd Gen) might not activate when you say “Hey Google” or “Ok Google,” particularly in a noisy environment. If this frequently happens, you can make it more sensitive to the Hotword. Retraining your device to better recognize your voice, and adjusting the Hotword sensitivity may fix the issue. Retrain Voice Match: - On your phone or tablet, open the Google Home app. - At the top right, tap your Profile picture or initial and then Assistant settings and then Voice Match. - Tap Teach your Assistant your voice again and then Retrain. Adjust how sensitive Google Assistant is to Hey Google: - Open the Google Home app. - At the bottom, tap Home. - Select your speaker or Smart Display. - At the top right, tap Device settings > Audio > “Hey Google” sensitivity. - Choose how sensitive you want Google Assistant to be when it responds to you. We value your feedback as we are always working to improve our products and services. If you need assistance, you can always contact our support team. We’d be happy to help and improve your experience here: https://support.google.com/googlenest/gethelp

Hi paulflai, thanks for your feedback. We're sorry to hear about the frustrating experience, setting up your Ring doorbell with Nest Hub (2nd Gen). We have a dedicated team of support specialists, ready to work with you and assist you with your concerns. We'd be happy to take a closer look at the issue and see how we can provide you a better experience. If you haven't tried yet, we recommend contacting our support team here: https://support.google.com/googlenest/gethelp

Hi paulflai, thanks for your feedback. We're sorry to hear about the frustrating experience, setting up your Ring doorbell with Nest Hub (2nd Gen). We have a dedicated team of support specialists, ready to work with you and assist you with your concerns. We'd be happy to take a closer look at the issue and see how we can provide you a better experience. If you haven't tried yet, we recommend contacting our support team here: https://support.google.com/googlenest/gethelp

Hi there, thanks for posting your feedback. We’re sorry to learn that Nest Hub (2nd Gen) didn’t meet your expectations. Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. We’re hoping that you’ll keep using your Nest Hub, and if you need assistance, our support team is always here to help. You can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp

Hi there, thanks for posting your feedback. We’re sorry to learn that Nest Hub (2nd Gen) didn’t meet your expectations. Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. We’re hoping that you’ll keep using your Nest Hub, and if you need assistance, our support team is always here to help. You can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp