Customer Reviews for bentgo Chill Kids Bento Box, 4-Compartment, Electric Aqua (BGOCHL-EA)

Hi Annette, Thank you for contacting us—we fully understand your concern. Mold can thrive in the cracks and crevices of lunchboxes, making it easy to overlook. To help ensure your Bentgo Chill Kids Lunch Box stays mold-free, our customer service team will be happy to address this further. This lunchbox is backed by Bentgo's industry leading 2 year warranty. Please reach out to us at (714) 668-0300 or [email protected] so we can assist you as quickly as possible. We look forward to hearing from you and resolving any issues. Thank you, Jessica Bentgo Customer Support

Hi Heather Vaughn, Thank you for your feedback on the Bentgo Chill Max Lunch Box. We’re glad to hear you like the portion sizes and divider, though we’re sorry to hear it’s been difficult to open and close. Sometimes the tight seal can cause extra suction, especially when the ice pack is in place. If you’d like, our team can also recommend other Bentgo lunch box options that may be a better fit for your needs. Please don’t hesitate to reach out to us at [email protected] or 714-668-0300 for personalized assistance. Thank you, Jessica Bentgo Customer Support

Hi Rlbpf, Thank you for your feedback on the Bentgo Chill Kids Lunch Box. We’re sorry to hear about the difficulty sealing the box and the food mixing between compartments. The built-in dividers are designed to keep dry foods separated, but they aren’t leakproof against liquids or thinner textures, which may explain what you’re experiencing. Since you mentioned having a better experience with the non-chill lunch containers, we’d be happy to recommend another Bentgo lunch box option that may be better suited to your daughter’s needs while still keeping foods organized and secure. Please reach out to us at [email protected] or 714-668-0300, and we’ll help you find the best fit. We appreciate you sharing your experience—it helps us continue improving our products! Thank you, Jessica Bentgo Customer Support

Hi Juliette 1227, Thank you for sharing your experience with the Bentgo Chill Kids Lunch Box and thank you for being a loyal customer! We’re sorry to hear about the leaking and food mixing when stored vertically—that’s certainly not the experience we want for you. While the box is designed to be leak-resistant with thicker foods (like yogurt or dips), it performs best when kept flat in a lunch bag. For vertical carry, we’d recommend exploring our Bentgo Kids Snap & Go or the Bentgo Chill Max XL, which may be a better fit for your needs. We’d love to help troubleshoot with you further and make sure you have a lunch box that works the way you need it to. Please reach out to us directly at [email protected] or call us at 714-668-0300—we’re here to help. Thank you, Jessica Bentgo Customer Support

Hi Ellie, Thank you for sharing your feedback on the Bentgo Chill Kids Lunch Box. We understand it may feel a bit small for a full lunch and often works best for lighter meals or snacks. If you’re looking for a roomier option, we recommend trying our Bentgo Chill Max XL Lunch Box, which offers more space while keeping food fresh with the same built-in ice pack design. Please feel free to reach out to us at [email protected] or 714-668-0300 and we’ll be happy to help find the best fit for your needs. Thank you, Jessica Bentgo Customer Support