Customer Reviews for Staples Remanufactured Magenta High Yield Ink Cartridge Replacement for HP 962XL (ST3JA01AN)
31 reviews
Most helpful positive review
Posted Aug 15, 2024
Works great
This remanufactured ink works just as well as the original ink!
VS
Most helpful critical review
Posted Nov 20, 2024
Zero stars
Do no buy these, they will not work in your HP printer, even if you disable the firmware updates.
KAREN A S.
Verified Buyer
Posted May 20, 2025
the cartridge was defective, we had to buy another cartridge. We have used Staples cartridges before and had never had that problem.
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Response from Staples :
Dear Karen S.,
We are sorry to hear you are not fully satisfied with your remanufactured HP 962XLcartridge. This may be a defect, and we would like to assist you in resolving it. Please email us at [email protected] or contact our customer support team at 866.734.6548 ext. 2469 so we can better assist you. Thank you.
Linda H., June 9, 2025
Staples Customer
Verified Buyer
Posted May 2, 2024
Magenta ink
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Staples Customer
Verified Buyer
Posted Jan 25, 2024
HP962XL Magenta Remanufactured
I replaced my HP ink cartridge with one of these and it will not work as it indicated a chip. Out money because of this.
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Response from Staples :
We truly apologize you are experiencing issues. This sounds like a firmware related issue due to your printer forcing a firmware update. Please visit our Cartridge Support site: www.cartridge-support.com for troubleshooting help or call our support team at 1-877-228-3128 and we can assist you in resolving any issue you are experiencing with the product. Thank you!
Cindy, January 25, 2024